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HV
Principal Embedded Firmware Engineer
Hire Ventures, Inc.
Remote, United States
- $150,000 to $200,000 USD / year
CR-One is our networked NFC/RFID reader platform. It supports student-ID, transportation, food service, access, attendance, and other credential-based programs. The first generation of…
Added just now
IG
Senior Cloud Services DevOps Engineer
Insight Global
Grand Rapids, MI
- $131,000 USD / year
A large food distribution company in the Grand Rapids area is looking for a Senior Cloud Platform Engineer to help build, automate, and scale its cloud infrastructure. This person will use…
Added 1 min ago
Strategic Mission Systems Engineer
GD Information Technology, Inc.
United States
…systems, platforms, and operational capabilities. As an A&E Engineer, you will contribute to the design, definition, integration, and sustainment of system architectures that support…
Added 1 min ago
Strategic Mission Systems Engineer
GD Information Technology, Inc.
United States
…systems, platforms, and operational capabilities. As an A&E Engineer, you will contribute to the design, definition, integration, and sustainment of system architectures that support…
Added 4 mins ago
Mechanical Engineer - Temporary Power Generation & Energy Systems
EquipmentShare
Columbia, MO
Mechanical Engineer to support the design, development, and implementation of temporary power generation facilities. This role is responsible for engineering solutions that are safe,…
Added 7 mins ago
E
Enterprise Sales Engineer
Everbridge
Remote, United States
- $139,000 to $180,000 USD / year
Everbridge is seeking an experienced Enterprise Sales Engineer to support strategic utility customers and prospects. As the primary technical presales partner to Strategic Account…
Added 8 mins ago
Sr Power Platform and Copilot Engineer (Hybrid)
Publix Super Markets, Inc.
Lakeland, FL
From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level - internships through technical leadership.
Added 10 mins ago
System Development Engineer, Region Services, AWS Region Expansion
Amazon Development Center U.S., Inc.
Arlington, VA · Denver, CO
Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. To…
Added 10 mins ago
Operations Supply Chain Resiliency Project Manager
Siemens
Broken Arrow, OK
Project management, strategic supply chain operations, manufacturing, or an equivalent role in a manufacturing environment, such as Supply Chain Manager or Project Engineer
Added 11 mins ago
SOLUTION ENGINEER
Lumen
Oklahoma City, OK
…design and architect solutions utilizing our technology services platform. The successful Solution Engineer must have a strong desire to leverage their technical and sales skills, including…
Added 11 mins ago
Senior Workday Security Engineer
CVS Health
Oklahoma City, OK
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 11 mins ago
GA
Director, Architecture and Data
GE Aerospace
Shawnee, OK · Oklahoma City, OK
- $152,000 to $202,000 USD / year
Keep architecture guardrails and platform patterns coupled with the Director, Infrastructure & Platform, so the environment the delivery process runs in matches the boundaries the…
Added 11 mins ago
C
GCP data Engineer
Cognizant
Oklahoma City, OK
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 12 mins ago
OP
DevOps Engineer 4/5-8872-OL
Onyx Point, Inc.
Hanover, MD
- $78,000 to $250,000 USD / year
Provide a reliable, highly available platform that orchestrates the microservices of a modernized operational system utilizing cutting edge technologies. The DevOps Engineer will be…
Added 14 mins ago
Senior Electrical & Controls Engineer
Found Industries
Cambridge, MA
…company building new critical supply chains from resources and infrastructure hiding in plain sight. Launched out of MIT, Found develops and deploys technologies that unlock critical…
Added 20 mins ago
Technical Support Engineer
Amplitude
New York City, NY
As a Technical Support Engineer, you will provide enterprise-level experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized…
Added 24 mins ago
9M
Electronics Technician - Cable & Harness Fabrication
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Austin, TX
- $75,000 to $95,000 USD / year
…turret for counter-UAS, and a proprietary belt-fed shotgun platform. Every prototype we field is an electromechanical system full of cable harnesses, wired compute and control boxes, and…
Added 27 mins ago
AC
Network Engineer I
Ashburn Consulting
Arlington, VA
- $65,000 to $75,000 USD / year
The Network Engineer I is to provide technical and field support for network infrastructure projects associated with the County’s Capital Investment Plan (CIP).
Added 28 mins ago
J
Sr. Network Development Engineer, IT Cloud & Infrastructure
Jobgether
Remote, United States
- $100,000 to $155,000 USD / year
The Sr. Network Development Engineer will help design, build, and operate the cloud networking infrastructure supporting a large-scale, mission-critical technology environment. This role…
Added 28 mins ago
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Senior Data Engineer, Data Transformation Platform
Jobgether
Remote, United States
- $160,000 to $175,000 USD / year
…applications and next steps. Our partner is looking for a Senior Data Engineer, Data Transformation Platform based in the United…
Added 30 mins ago
MI
Sr. Staff DevOps Engineer with Clearance
Maxar Intelligence I
Westminster, CO
- $128,000 to $170,000 USD / year
…ofVantor'sPlatform Infrastructureorganization, working on a unified platform powering applications used byVantor'scustomers. We're looking for a candidate that is inspired by working with a…
Added 32 mins ago
IG
Cloud Services DevOps Engineer
Insight Global
Grand Rapids, MI
- $108,000 USD / year
A large food distribution company in the Grand Rapids area is looking for a Senior Cloud Platform Engineer to help build, automate, and scale its cloud infrastructure. This person will use…
Added 45 mins ago
Solutions Engineer - US
CertifyOS
Remote, United States
CertifyOS is building the data infrastructure that powers modern healthcare.
Added 56 mins ago
Network Infrastructure Manager
NEXCAPS, INC.
Fort Lauderdale, FL
The Network Infrastructure Manager leads Great HealthWorks' Network Operations and Telecommunications teams - System Administrators, Systems Engineers, Telecom Administrator, and Telecom…
Added 1 hour ago
IG
Software Engineer- Python & .NET
Insight Global
Columbus, OH
- From $64 USD / hour
A major client of Insight Global is seeking a Senior Software Engineer to join a backend engineering team focused on accelerating development of core services and the migration of an…

Amplitude

Technical Support Engineer

New York City, NY, United States

401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually

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Job details

Pay: 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually
Posting language: English
Posted: Nov 10, 2026

Original job description

Amplitude is the leading AI analytics platform, helping over 5,200 customers - including Atlassian, Burger King, NBCUniversal, and Square - build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com http://amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

As a Technical Support Engineer, you will provide enterprise-level experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. People will rely on your tech expertise with analytical thinking to educate them on our product, locate and diagnose problems, and then recommend the best course of action. Our goal is to remove blockers to product adoption and drive value realization for Amplitude’s customers. The team also partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. In addition to being a product expert, you'll have the opportunity to take on projects that will help our company scale and grow.

As a Technical Support Engineer, you will:

Answer and/or escalate all support tickets via email and chat
Drive resolution by digging in and escalating challenging tickets
Ensure that all tickets meet our service level agreements
Including an on-call weekend support once per quarter and voluntary on-call holiday support
Work closely with Customer Success Managers to drive data trust in key accounts
Provide customers a great experience using Amplitude and working with our team
Create and update non-technical and technical documentation as the product evolves
Report to the company any common themes or questions that arise and driving change
Develop and improve support processes

You'll be a great addition to the team if you have:

Completed your Bachelor’s Degree
Experience with using SDKs and APIs, experimentation, stats, or data science
Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate
Experience working with data pipelines or warehouse ingestion (e.g. Snowflake, BigQuery, or similar) - including debugging data freshness and backfill issues
Comfort interpreting and explaining statistical outputs to customers with varying levels of technical sophistication
The ability to present yourself with professionalism, friendliness, and a willingness to assist
Ability to learn and explain a technical product or concept
Natural curiosity and are a problem solver
Passion about analytics and the problems they solve
Familiarity with Support tools such as Zendesk, Intercom, Confluence, and Linear
Familiarity with statistical experimentation concepts; A/B testing, p-values, confidence intervals, and sequential testing methods (e.g. SPRT)
Ability to reason through metric design issues including outlier handling techniques such as winsorization, and their effect on experiment results

Please Note: This role is a non-exempt role and will require you to be in the Amplitude New York office at least 3 times a week.

WHO WE ARE

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

The Product: Amplitude is a digital analytics platform - we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.

Some of our benefit programs include:

Excellent M edical, D ental and V ision insurance coverages, with 100% employer-paid premiums for employee M edical, D ental, Vision on select plans
Flexible time off, p aid holidays, and more
Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
Excellent Parental benefits including : 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
Employee Stock Purchase Program (ESPP)

Other fun facts about Amplitude:

We were recognized in the Newsweek Excellence Index 2024 https://www.newsweek.com/rankings/newsweek-excellence-index-2024.
Our customers love us! They've said we're the #1 product analytics solution https://www.g2.com/categories/product-analytics/enterprise for 19 quarters in a row on G2.
We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Based on legislation in New York City, the following details are for individuals will work for Amplitude in New York City: New York City salary range: $104,000 - $157,000 base salary (inclusive of bonus or commission)

EQUAL EMPLOYMENT OPPORTUNITY AND DIVERSITY STATEMENT

We are committed to equal employment opportunity in both principle and as a matter of policy. We will recruit, hire, train, promote, compensate and provide benefits to all applicants and employees without regard to ancestry, sex, race, color, ethnicity, national origin, gender, age, religion, religious creed, mental and/or physical disability, medical condition, military and/or veteran’s status, genetic information, marital status, sexual orientation, gender identity and/or expression, or any other basis protected by applicable federal, state and local laws. This policy applies to all recruiting, hiring, promotions, upgrades, layoffs, compensation, benefits, terminations and all other privileges, terms and conditions of employment. The firm complies fully with all federal, state and local equal employment opportunity laws.

OUR VALUES:

At Amplitude, our values guide how we show up for one another and for our customers:

Humility: We operate from a place of empathy and openness, seeking to understand many points of view.
Ownership: We take the initiative to solve problems that drive our shared company success.
Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others.
Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success.

We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.

Some of our benefit programs include:

Excellent M edical, D ental and V ision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually
Flexible time off, p aid holidays, and more
Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more
Excellent Parental benefits including : 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions
Employee Stock Purchase Program (ESPP)

Other fun facts about Amplitude:

Our customers love us! They've said we're the #1 product analytics solution https://www.g2.com/categories/product-analytics/enterprise for 23 quarters in a row on G2.
We care a lot about product innovation. We've made significant investments in talent and infrastructure to build the most powerful AI analytics platform on the market.
We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.

By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice https://amplitude.com/job-applicant-privacy-notice.

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More about this job

Skills

Technical support
Product knowledge
Research
Troubleshoot
Analytical skills
Snowflake
BigQuery
Debugging
Zendesk
Atlassian Confluence

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