Jobs in the United States

25+ jobs

Save this search

Added 4 mins ago
NPI Program Manager
NXP USA Inc.
United States
The NPI Program Manager is responsible for the end-to-end delivery of new product introduction programs, from concept through development, industrialization, and production ramp. This role…
Added 4 mins ago
RU
Senior Specialist, Aseptic Control
Resilience US, LLC
West Chester, OH
- $75,000 to $116,250 USD / year
The Senior Analyst, QC Micro – Aseptic serves as the technical authority for the site environmental monitoring and aseptic control program, independently owning EM program integrity,…
Added 4 mins ago
J
Construction Manager
Norton, VT
- $115,000 to $130,000 USD / year
…changes and General Contractor (GC) pricing against the approved Program of Requirements (POR), including independent cost estimate preparation, reconciliation reporting at each design…
Added 7 mins ago
Cloud and IT Systems Administrator
International House at UC Berkeley
Berkeley, CA
Evidence of owning a technical project end to end, including the parts that are coordination rather than engineering.
Added 7 mins ago
CH
Energy Solutions Lead Project Manager
COMMUNITY HOUSING PARTNERS CORP
Christiansburg, VA · South Hill, VA · Waynesboro, VA · Winchester, VA
- $68,970 to $80,000 USD / year
Are you an experienced Project Manager who enjoys leading teams, solving complex challenges, and improving how projects get done? CHP is looking for a Lead Project Manager to help deliver…
Added 7 mins ago
Technical Program Manager - Public Sector
Qualtrics
Washington, DC
The Technical Program Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable…
Added 10 mins ago
Lead Technical Program Manager - Portfolio Manager
JPMC page
Palo Alto, CA · Plano, TX · Houston, TX · Jersey City, NJ · Columbus, OH
As a Lead Technical Program Manager at JPMorganChase within Enterprise Technology Infrastructure Platforms Foundational Services team, you will own end-to-end delivery of large-scale…
Added 12 mins ago
CW
Construction Project Manager
CARR WORKPLACES
Washington, DC
- $110,000 to $120,000 USD / year
Position Summary: The Construction Project Manager role is the lead for planning, design, and execution of construction projects across the Carr Workplaces portfolio and CarrAmerica-owned…
Added 12 mins ago
Engineering Manager, Verification and Validation (STATCOM)
GE Grid Solutions, LLC
United States
GE Vernova is seeking an experienced Engineering Manager, Verification and Validation to join our FACTS STATCOM team in Saratoga Springs, NY. This role will lead the verification and…
Added 12 mins ago
Technology Manager Material Characterization
GE Vernova Operations LLC
United States
Drive adoption of Lean principles, project/program management best practices, and operational discipline across all team activities.
Added 12 mins ago
Principal Program Manager - Digital Project Management
GE Energy Management Services, LLC
United States
Who You Are You are a collaborative project manager with a record of delivering customer-facing software projects. You bring people together and keep work moving.
Added 13 mins ago
HD
Facilities Manager
High Desert Pace Inc
Victorville, CA
- $70,304 USD / year
The Facilities Manager directs and coordinates all physical plant operations, environmental safety, routine building upkeep, and sanitation protocols across High Desert PACE facilities.…
Added 14 mins ago
Lead Technical Project Manager, GTM Systems
Klaviyo
Boston, MA · San Francisco, CA
As Lead Technical Project Manager, you own delivery of our highest-impact, highest-complexity GTM systems programs from intake through hypercare. Think CPQ replacement, quote-to-cash…
Added 14 mins ago
Lead Technical Project Manager, GTM Systems
Klaviyo
San Francisco, CA
As Lead Technical Project Manager, you own delivery of our highest-impact, highest-complexity GTM systems programs from intake through hypercare. Think CPQ replacement, quote-to-cash…
Added 14 mins ago
Global Technology Lead – Factory OT Infrastructure
Wm. Wrigley Jr.
United States
6+ years of engineering experience, including 3+ years as a project manager, preferably in the food industry.
Added 16 mins ago
Technical Program Manager III, Network Demand Planning, Cloud Infrastructure
Google
Sunnyvale, CA
…everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start…
Added 16 mins ago
Program Manager II, Supply and Materials Planning, Cloud Supply Chain
Google
Sunnyvale, CA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 17 mins ago
Senior Manager, TD Premier - Performance Insights and Strategic Planning
TD Bank, N.A.
Charlotte, NC · NY · Boston, MA · Coral Gables, FL · Mount Laurel, NJ · Portland, ME
Undergraduate degree or advanced technical degree preferred (e.g., math, physics, engineering, finance or computer science) Graduate's degree preferred with either progressive project work…
Added 18 mins ago
Engineering Manager, Verification and Validation (STATCOM)
GE Grid Solutions, LLC
United States
GE Vernova is seeking an experienced Engineering Manager, Verification and Validation to join our FACTS STATCOM team in Saratoga Springs, NY. This role will lead the verification and…
Added 18 mins ago
Technology Manager Material Characterization
GE Vernova Operations LLC
United States
Drive adoption of Lean principles, project/program management best practices, and operational discipline across all team activities.
Added 18 mins ago
Principal Program Manager - Digital Project Management
GE Energy Management Services, LLC
United States
Who You Are You are a collaborative project manager with a record of delivering customer-facing software projects. You bring people together and keep work moving.
Added 19 mins ago
A
Sr Manager, Real Estate and Workplace
ALSO
Palo Alto, CA
- $200,000 to $220,000 USD / year
ALSO is seeking an execution-driven Sr Manager, Real Estate & Workplace, to lead workplace strategy, projects, programs, and teams based in our Palo Alto HQ for a global multi-site…
Added 22 mins ago
Consulting H&S Program Manager (Field Based)
Environmental Resources Management, Inc.
Walnut Creek, CA · San Francisco, CA
ERM is hiring a Consulting H&S Program Manager for a multinational technology facility in San Francisco-Bay Area, California. The ideal candidate brings extensive managerial, technical, and…
Added 23 mins ago
Senior Manager, Data Engineering
KIPP
Remote, United States
This role is responsible for creating, managing, and optimizing data engineering pipelines, managing data platform operations, and partnering closely with stakeholders to drive…
Added 29 mins ago
W
(USA) Senior Manager, Material Handling Equipment Service
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
The Senior Manager, Material Handling Equipment Service, leads operational excellence initiatives to optimize equipment reliability and vendor performance within Walmart’s supply chain.…

Amplify

Executive Director, Program Management, Customer Experience

Remote, United States

$150,000 to $175,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $150,000 to $175,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

About Amplify

Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com http://amplify.com.

Job Description:

The Executive Director (ED), Program Management, Customer Experience is an executive leadership role responsible for leading the portfolio-wide strategy, delivery governance, and operational execution of program management across the Customer Experience organization. Sitting above the Associate Director tier, this role provides strategic oversight of all project and program management activities, ensuring alignment with enterprise-wide strategic goals in Customer Experience.

The ED oversees Associate Directors and Program Managers supporting initiatives across the full customer journey. This leader is directly responsible for establishing standard processes, shaping and keeping a pulse on how teams engage on projects, and ensuring all projects deliver against our CX and Amplify charge. The ED sets the tone for engaging stakeholders; they lead strategic cross-functional partnerships across Amplify, including teams such as Product, Engineering, Operations, Finance, Sales, and executive leadership to scale delivery and elevate execution maturity across the enterprise.

This leader translates strategy, retrospectives, and portfolio insights into clear operating models with defined ownership, measurable outcomes, and scalable processes. The ED creates the conditions for teams to execute with clarity while preserving the judgment to adapt when circumstances change.

Essential Responsibilities:

Portfolio Governance, Strategy & Cross-Functional Alignment (30%)

Formulate and execute the overarching PMO and Program Management vision for the Customer Experience organization, ensuring portfolio priorities directly align with broader enterprise goals.
Establish scalable delivery frameworks, governance standards, and operational risk-mitigation strategies across all CX initiatives, including Professional Development and high-volume contractor deployment workflows.
Serve as the escalation backstop for ownership and scope: name the owner when work arrives without one, approve role and ownership agreements at the manager level, and carry the renegotiation with senior partners so project managers don't hold this boundary alone.
Champion executive-level alignment across cross-functional leadership - including Product, Engineering, Operations, Finance, Sales, and Customer Support - to drive shared accountability, clear handoffs, and resource optimization.
Maintain a centralized roadmap of program priorities and portfolio health, balancing competing demands, technical constraints, capacity models, and business ROI.

Program Management Excellence & Operational Scaling (30%)

Ensure standards are adopted, not just launched: every standard has a named owner, reaches the person who needs it when needed, and is confirmed in use. Process and operating-model changes are implemented with stakeholder feedback, clear enablement, adoption measures, and a defined post-launch review so continuous improvement becomes a durable standard of working rather than one-time interventions.
Serve as the principal enterprise authority on program management standards, introducing, embedding, and refining modern Agile, Lean, and PMP methodologies across the organization.
Oversee high-visibility, business-critical initiatives across all verticals within CX and occasionally run projects for the C-suite.
Drive portfolio readiness and quality metrics, proactively diagnosing systemic execution bottlenecks to minimize project friction, rework, and scope drift.
Oversee program-level change management processes, establishing clear frameworks for executive stakeholder communications, risk escalation, and operational enablement.
Lead decision-oriented governance and working sessions with clear agendas, time boxes, participants, pre-work, decision points, and expected outputs.
Establish meeting norms, ongoing communication cadences, and practical mechanisms for gathering feedback and building buy-in.
Make work findable and transferable: require plans, decisions, rationale, owners, dependencies, risks, handoffs, templates, and next steps to be documented in shared locations. Maintain decision and issue logs so another leader can understand, continue, or audit the work without relying on private context.

Performance Analytics, Portfolio Health & Insights (15%)

Define, track, and report on core program delivery metrics, performance indicators (KPIs), and operational SLAs to provide executive leadership with transparent visibility into portfolio health.
Partner with CX Data, Systems, and Operations teams to build scalable dashboarding solutions that track resource utilization, implementation milestones, and delivery predictability.
Drive data-informed decision-making across the PM organization, utilizing quantitative metrics to evaluate program impact, resource allocation, and continuous process improvements.

Team Leadership, Mentorship & Organizational Capability (25%)

Lead, recruit, and coach a high-performing management organization, directly supervising Associate Directors and indirect PM teams.
Establish performance standards, career development pathways, and structured accountability to foster a culture of continuous learning, leadership, and execution rigor.
Build a scalable organizational structure with clear operating rhythms, role clarity, and efficient team allocation aligned with strategic growth objectives.
Model inclusive, collaborative leadership that cultivates psychological safety, trust, and operational excellence across distributed teams.

WHAT SUCCESS LOOKS LIKE

Within the first 12–18 months, the ED, Program Management will have:

Unified and standardized the program management delivery methodology across all Customer Experience teams, resulting in improved delivery predictability and execution rigor.
Established executive-level portfolio health reporting and dashboards in collaboration with CX systems teams, bringing full visibility to timelines, risks, and resource constraints.
Strengthened strategic handoffs and alignment between CX, Product, Engineering, Sales, Business Systems, Data, and Finance, noticeably reducing friction in complex cross-functional implementations.
Built a high-functioning leadership tier (including ADs) with clear growth paths, strong operational discipline, and high team engagement.
Optimized cross-functional workflows supporting high-volume execution.
Embedded an operating model in which initiatives begin with clear objectives, scope, roles, decision rights, success measures, and known assumptions; portfolio trade-offs are made transparently; and decisions, dependencies, and handoffs remain findable as teams and priorities change.

Required Qualifications:

Minimum Education and Experience

Bachelor’s Degree or equivalent experience.
8+ years of program, project, or portfolio management experience in a complex, fast-paced environment.
7+ years of direct people management experience, including experience managing people managers or Associate Director-level leaders.
Advanced knowledge of project management methodologies (Agile, Waterfall, Lean) and enterprise portfolio tooling (e.g., Smartsheet, Jira, Asana).
Demonstrated experience leading enterprise-wide cross-functional initiatives involving Product, Engineering, Finance, Operations, and Sales.
Demonstrated ability to manage multiple complex initiatives simultaneously, maintain attention to high-volume details, reprioritize when conditions change, and communicate missed details or emerging risks early with a clear recovery plan.
Demonstrated strength in executive communication, facilitation, decision framing, and concise written documentation, including presenting problems with options and recommendations rather than escalating problems without a path forward.
PMP, Lean Six Sigma, Agile CSM, or equivalent project management certification.

Preferred Education and Experience

Master’s Degree or MBA preferred.
Experience in EdTech, K–12 education, digital production, or content development ecosystems.
Proven experience managing large-scale contractor/field-service hiring, onboarding, or scheduling operations.
Experience integrating project management workflows with CRM and enterprise platforms (e.g., Salesforce, Gainsight).

Individuals who are successful in this role are:

Strategic Portfolio Thinkers: Exceptional capacity to step back from tactical details to align delivery roadmaps with executive business goals.
Systems & Process Architects: Skilled at spotting friction points, codifying processes, and driving continuous improvement at scale.
Calm, Decisive Leaders: Able to bring structure and clarity to complex, high-ambiguity environments and rapid organizational changes.
Master Cross-Functional Influencers: Skilled at building consensus, managing matrixed dependencies, and navigating diverse stakeholder expectations with tact and authority.
Data-Informed Executives: Rely on objective operational metrics and data analysis to justify strategy and drive accountability.
Developer of Talent: Passionate about growing and mentoring leaders, fostering psychological safety, and elevating team performance.
Seeks clarity: Raises red flags early, asks the questions that define the work, and names assumptions to gain alignment.
Holds the scope: Values the balance of the teams’ capacity, makes trade-offs explicit, and responds to pressure with options, judgment, and transparent renegotiation rather than silent overcommitment.
Documents transparently: Builds documentation, decision records, ownership, and handoffs that allow work to outlive the people who initiated it and enable others to execute without unnecessary dependency.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.

Apply About employer

More about this job

Skills

Program management
Customer experience
Sales
Leadership
Customer service
Process improvement
Agile
PMP
Change management
Communication skills
Decision making
Team leadership
Project management
Smartsheet
Jira
Asana
Documentation
Lean manufacturing
CSM
Onboarding
Scheduling
Salesforce
Data analysis
Coaching

Report this job