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Added 5 mins ago
A
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Amphenol Borisch Technologies

Key Account Manager

Grand Rapids, MI, United States

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Key Account Manager

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Location: Grand Rapids, MI

Department: Programs

Posted: 10/29/2026

Location Name: Amphenol Borisch Technologies

Wage: Depends on Experience

Position Type: Full Time

Shift: 1st

We are recruiting for a Key Account Manager who will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.

Essential Duties and Responsibilities

Manages customer programs from purchase order through final delivery, with a drive to provide Superior Customer Service .
Coordinates internal and external resources to ensure efficient execution and on-time delivery of current orders, projects, and new program launches.
Establishes and cultivates excellent internal and external customer relationships while serving as the primary interface with our customers to answer questions, resolve issues and provide information.
Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.
Coordinates with internal and external teams to align ABT commitments with customer needs and deadlines. Works to remove roadblocks that could impact these commitments and elevates internally and externally where necessary.
Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.
Investigate and resolve customer concerns, including return materials, pricing and delivery issues. Reconciling supporting data and systems to ensure customer satisfaction and clearing challenges when necessary
Creates, maintains and monitors Actions Register for each program to ensure timely resolution of all open actions.
Performs risk management and escalates to management appropriately.
Become fluent in purchase order requirements and/or long-term agreements in order to ensure compliance with internal and customer standards, processes and procedures.
Ensures that all technical communications and shipments to customers are in compliance with ITAR.
Performs other duties as assigned by Manager.

Qualifications/Requirements

Bachelor's Degree
Excellent problem-solving skills
Excellent customer service and communication skills
Proficient in Microsoft Office applications

Qualifications/Preferred

Documented technical experience
Experience reading and understanding technical drawings, designs, and specifications
Program Management experience
Ability to understand customer quality, commercial, and technical requirements

We are recruiting for aKey Account Managerwho will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.

Essential Duties and Responsibilities

Manages customer programs from purchase order though final delivery.
Coordinates internal and external resources to ensure efficient execution and on-time delivery of projects.
Establishes and cultivates excellent customer relationships. Serves as the primary interface with customers to answer questions, resolve issues and provide information.
Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.
Works with Operations and Planning Teams to confirm appropriate delivery dates.
Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.
Helps problem solve pricing and/or delivery issues to ensure customer satisfaction.
Maintains and monitors Issues Register for each program to ensure timely resolution of all open actions.
Performs risk management and escalates to management appropriately.
Ensures compliance with internal standards, processes and procedures.
Ensures that the Company has appropriate legal documentation for all contractual obligations.
Ensures that all technical communications and shipments to customers are in compliance with ITAR.
Performs other duties as assigned by Manager.

Qualifications/Requirements

Bachelor’s Degree
Excellent problem-solving skills
Excellent customer service and communication skills
Proficient in Microsoft Office applications

Qualifications/Preferred

Documented technical experience
Experience reading and understanding drawings, designs, and specifications
Program Management experience
Ability to understand customer quality, commercial, and technical requirements

About our CompanyAmphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.

Benefits We Offer: At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-time employees. Highlights include:

UNITED STATES

Unique full-time work schedule that includes every other Friday off
Full Medical, Dental and Prescription Drug Insurance
Flexible Spending Accounts
Generous 401(k) match
Company-paid and Voluntary Life Insurance plans
Paid Holidays and Paid Time Off Days
Reimbursement Programs (Gym, Tuition, etc.)
Paid time off to volunteer
Company-Paid Short Term Disability

CANADA

Full benefits package
Company-paid and Voluntary Life Insurance plans
Paid Holidays and Paid Time Off Days
Reimbursement Programs (Gym, Tuition, etc.)
Pension plan
Paid parental leave

Amphenol Borisch Technologies is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

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More about this job

Skills

Customer service
Provide information
Risk management
Regulatory compliance
Problem solving
Communication skills
Microsoft Office
Technical drawings
Program management
Sales
Procurement
Customer relations
Documentation
Electronics
Apply advanced manufacturing

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