Field Services|US|Job stage 4

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:Field Services

Location(s):New Albany, OH

Job Summary:

Seeking experienced lead-level Field Technicians to perform structured fiber circuit audits across active data center environments. This is a hands-on, high-volume role requiring precision, technical discipline, and the ability to troubleshoot and resolve contaminated fiber circuits on the first attempt. This is not an entry-level or helper position. Candidates must arrive with demonstrated fiber optics experience and the technical aptitude to be quickly trained on customer-specific tooling and logging platforms.

Key Responsibilities:

• Perform end-to-end fiber circuit audits across multiple DMARC locations within a single shift
• Clean, scope, and inspect fiber end-faces using industry-standard tools and techniques
• Conduct light level testing using optical power meters and light sources at 1310nm and 1550nm wavelengths
• Identify and resolve fiber contamination issues, distinguishing between contamination and physical damage
• Escalate unresolvable faults following defined escalation procedures
• Log all test results, pass/fail outcomes, and actions taken into a customer-provided mobile/web application
• Scan and validate cable barcodes using Bluetooth scanners (Code 128 standard)
• Confirm polarity using IR cards where required
• Maintain accurate documentation and ensure complete, first-time records with no missing data fields
• Adhere to all ESD, PPE, and site safety requirements

Required Qualifications:

Minimum 3 years of hands-on fiber optic cabling experience in data centers, network rooms, or similar restricted facilities

Demonstrated experience with LC, MPO/MTP, and SC connector types

Previous experience performing fiber circuit audits or circuit validations - must be able to describe scope, volume, and outcomes

Working knowledge of DMARC environments and the technician's role within them

Ability to distinguish between a contaminated end-face and physical fiber damage without guidance

Proficiency with one-click cleaners, cassette cleaners, and reel-style cleaners

Understanding of when to apply wet clean versus dry clean methodology

Familiarity with proper cleaning sequences for both LC single connectors and MPO multi-fiber connectors

Knowledge of common cleaning errors and how to avoid them

Hands-on experience with fiber inspection scopes or video probes

Ability to inspect MPO end-faces across all fiber positions and interpret results accurately

Solid understanding of pass vs. fail criteria for fiber end-face inspections of ultra-low latency fiber connections

Experience operating an optical power meter and light source - must be able to walk through a full light level test procedure

Familiarity with expected power levels for multimode and single-mode circuits and ability to flag anomalies

Working knowledge of IEC 61300-3-35 cleanliness standards is a strong plus

Demonstrated ability to troubleshoot and resolve failing circuits on the first attempt

Ability to isolate fault location - DMARC, patch panel, or further down the run

Experience handling circuits that fail after cleaning attempts and executing next-step escalation decisions

Comfortable working across multiple failing circuits simultaneously with clear prioritization

Experience using mobile or web applications to log field test results in real time

Understands what constitutes a complete and accurate test record

Ability to operate independently when connectivity is limited or an app is temporarily un