Program Manager

JOB SUMMARY

The Program Manager is responsible for independently managing at least three assigned projects and ensuring the coordinated execution of contracted work from kickoff through completion and customer maintenance post-project completion. The role is a key interface between Business Development, Operations, functional organizations, and the customer. The Program Manager leads multidisciplinary teams, manages scope, schedule, budget, risk, and customer commitments, and provides guidance to less experienced Project Managers.

DUTIES AND RESPONSIBILITIES

• Manages at least three assigned projects and is accountable for overall program execution, including scope, schedule, budget, resources, risks, dependencies, and contractual deliverables.
• Directs, leads, and motivates multidisciplinary project teams and establishes clear governance, accountability, decision-making, and escalation paths.
• Acts as a primary customer interface for assigned projects and ensures milestones, commitments, and communication remain aligned with agreed objectives.
• Coordinates Business Development support activities including customer presentations, visits, tours, contract discussions, and development of proposals for new projects.
• Participates in forecasting of awards, margins, sales, and profit for assigned programs as part of the business planning cycle.
• Provides overall project direction, control, and coordination across research and development, production, quality assurance, engineering, procurement, finance, and other support functions.
• Identifies, assesses, and manages program-level risks, issues, dependencies, and changes and leads mitigation and recovery planning when performance is at risk.
• Ensures project teams understand and meet company obligations, contractual commitments, quality requirements, and applicable regulatory expectations.
• Provides guidance and mentorship to Associate Project Managers, Project Managers, and other project team members to strengthen project management capability and execution discipline.
• Drives cross-project alignment, resource coordination, lessons learned, and continuous improvement across assigned projects and customer relationships.
• Represents the PM team at relevant local and global meetings and contributes to the development and improvement of PM processes, tools, and standards.
• Adheres to all company SHE policies and procedures, actively participates in hazard identification and environmental risk reduction, and reports incidents, nonconformities, and potential hazards to management.
• May perform other duties as assigned.

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EDUCATION AND EXPERIENCE

• Typically requires 7-11 years of related experience and a bachelor's degree or 5-9 years of related experience and a master's degree or equivalent experience.
• Bachelor’s degree in Chemistry or Engineering discipline.
• Requires directly related and progressively responsible technical experience in order to provide effective supervision for activities within defined scope of responsibility.Knowledge of the marketplace and customer needs, objectives and expectations.
• Progressive Project Management experience in the pharmaceutical industry, including process development, cGMP manufacturing, process registration, analytical science, quality assurance, or related disciplines.

COMPETENCIES/SKILLS

• Ability to communicate effectively, both verbally and in writing.
• Ability to lead cross-functional groups, understand each supporting role, ask penetrating questions, detect unstated assumptions, and manage expectations through clear, concise communication.
• Interpersonal skills to communicate effectively with all levels of management and individual contributors.
• Provide technical guidance for activities in the defined scope of responsibilities.

WORKING CONDITIONS

This role may involve work in laboratory or manufacturing environments with potential exposure to chemicals or other regulated substances. As a condition of employment, incumbents may be required to participate in employer-provided medical surveillance programs in accordance with applicable regulatory requirements and company policy.