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Amira Learning

Success Operations Engineer

Remote, United States

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in customer success operations, marketing operations, or similar technical operations role
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Title: Success Operations Engineer

Location: Remote

Employment Type: Full-Time

About Us:

Amira accelerates reading outcomes by delivering the science of reading and neuroscience to every student. Validated by independent efficacy research from universities and state education agencies, Amira's impact on student reading growth is proven nationwide. More than 2,500 school districts and state agencies trust Amira to deliver measurable reading results with over 5 million students around the world becoming stronger readers with Amira.

Unlike any other edtech tool, Amira continuously pinpoints each student’s reading skills and helps teachers build lessons aligned to their district’s curriculum, drawing directly from the high-quality instructional materials they already use. Teachers can finally differentiate instruction with evidence and ease, and every student gets the one-on-one practice they need, whether they’re racing ahead or working to catch up.

Join our mission-driven team of reading scientists, AI engineers, educators, and business builders, and help to make every child become a proficient reader.

The Role:

The Success Operations Engineer serves as the technical architect behind our Success team's customer engagement strategy. You'll own the automation infrastructure that enables our team to proactively serve school districts helping students learn to read. This role sits at the intersection of customer success operations, data, and AI-enabled communication, translating our team's strategic goals into scalable, automated workflows.

Essential Functions:

ChurnZero Platform Administration & Optimization

Serve as the primary operations administrator, owning all aspects of platform configuration, user management, and system optimization
Setup AI Agents to drive personalized, automated communication across multiple channels
Optimize our ChurnZero instance for customer communication workflows
Build and maintain integrations between ChurnZero, Salesforce and other tools in our tech stack using Zapier, APIs, or other integration platforms
Stay current on ChurnZero platform updates and new features, proactively implementing capabilities that advance team objectives
Establish governance standards for segmentation, play creation, and data hygiene across all platforms

Automation & Workflow Design

Design, build, and maintain automated customer journeys and plays based on customer health scores, usage patterns, and lifecycle stage
Create sophisticated customer segments using SQL queries and platform logic to ensure precise targeting
Develop automated alert systems and workflows that surface at-risk accounts and key opportunities to the team
Build fail-safes and quality checks to ensure automated communications are delivered correctly and on schedule
Partner with the Customer Success and IT teams to translate strategic priorities into executable automation workflows

Data & Analytics

Design and build dashboards that provide real-time visibility into customer health, engagement, and team performance
Write SQL queries to extract, transform, and analyze customer data from multiple sources
Create reporting infrastructure that tracks key retention metrics, customer health scores, teacher activation rates, and student utilization
Develop models that support predictive analytics and early warning systems for churn risk
Ensure data accuracy and consistency across systems through regular audits and validation processes
Familiarity with HTML and other front-end technologies

AI-Enabled Communication

Build and deploy AI agents for customer communication, using tools like GPT-based systems to personalize outreach at scale
Develop AI-powered content generation workflows for email campaigns, in-app messages, and customer resources
Create prompt templates and guardrails that ensure AI-generated communications maintain brand voice and accuracy
Experiment with emerging AI capabilities to continuously improve communication effectiveness and efficiency
Work with APIs to connect AI tools with customer data platforms and communication channels

Strategic Partnership

Collaborate closely with the Scaled Success to align automation strategy with team goals and customer needs
Provide technical consultation on feasibility, effort, and impact of proposed automation initiatives
Train team members on how to effectively use automation tools and interpret data dashboards
Document processes, create user guides, and build knowledge resources for the team
Contribute to strategic planning around service tier definitions, customer segmentation, and engagement models

Qualifications (Education and Experience):

5+ years of experience in customer success operations, marketing operations, or similar technical operations role
Expert-level knowledge of ChurnZero, including play creation, segmentation, and reporting
Strong proficiency with email automation and customer communication workflows
Demonstrated ability to write and optimize SQL queries for data extraction and analysis
Experience working with APIs and building integrations between platforms using tools like Zapier, Make (formerly Integromat), Workato, or custom API connections
Proven track record of building automated workflows that drive measurable business outcomes
Strong analytical skills with the ability to translate data into actionable insights
Self-directed work style with ability to manage multiple priorities and projects simultaneously

Preferred Qualifications:

Experience implementing and working with AI tools for communication automation (ChatGPT API, Claude API, or similar)
Familiarity with Salesforce and CRM data models
Background in education technology or B2B SaaS customer success
Knowledge of Python or other scripting languages for data manipulation
Experience with data visualization tools (Tableau, Looker, PowerBI)
Understanding of customer success metrics and methodologies
Previous experience supporting a scaled or tech touch customer success model

Personal Attributes

Systems thinker who can see how pieces connect and design elegant solutions
Detail-oriented with commitment to data accuracy and quality assurance
Proactive problem-solver who identifies opportunities before they become requests
Clear communicator who can explain technical concepts to non-technical stakeholders
Continuous learner who stays current on new technologies and best practices
Customer-focused mindset that keeps end-user impact at the center of all work

Why Join Amira

Mission-driven work: Support literacy development for PreK-7 students across the country
Technical innovation: Work at the forefront of AI-enabled customer success
Strategic impact: Your work directly influences revenue and shapes how we serve millions of students
Growth opportunity: Build and scale automation infrastructure as the company and team grow
Collaborative culture: Work with a small, focused team where your contributions are visible and valued

Benefits:

Competitive Salary
Medical, dental, and vision benefits
401(k) with company matching
Flexible time off
Stock option ownership
Cutting-edge work
The opportunity to help children around the world reach their full potential

Commitment to Diversity:

Amira Learning serves a diverse group of students and educators across the United States and internationally. We believe every student should have access to a high-quality education and that it takes a diverse group of people with a wide range of experiences to develop and deliver a product that meets that goal. We are proud to be an equal opportunity employer. The posted salary range reflects the minimum and maximum base salary the company reasonably expects to pay for this role. Salary ranges are determined by role, level, and location. Individual pay is based on location, job-related skills, experience, and relevant education or training. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic information, marital status, military service, or any other status protected by law.

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More about this job

Skills

Communication skills
Salesforce
Workflow
SQL
Statistical quality control
Data analysis
Reporting
Develop models
HTML
Manage quantitative data
Strategic planning
Customer segmentation
Analytical skills
Data models
Python
Data visualization
Tableau
Looker
Microsoft Power BI
Quality assurance

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