Technical Service Representative

Do you enjoy helping people solve technical problems?

Join our Technical Service Department and support customers using our music-related hardware, software, and connected products.

In this role, you'll provide first-level technical support primarily by telephone. You'll help customers diagnose problems, explain solutions clearly, and follow through to resolution while building lasting customer relationships.

What you'll do

• Troubleshoot hardware, software, electrical, and connectivity issues.
• Guide customers with varying levels of technical knowledge through troubleshooting steps and solutions.
• Maintain accurate service records and follow established support policies and procedures.
• Communicate effectively with customers, technicians, and other teams within the company.
• Work with engineers to improve product support.

What you'll bring

• An associate degree or equivalent in electronics, computers.
• The ability to diagnose and troubleshoot hardware and software problems.
• Comfort using computers and understanding of internet connectivity.
• Clear communication skills and a customer-focused approach grounded in empathy and timely support.
• Strong attention to detail and follow-through.
• A willingness to learn new products and technologies.

Previous customer service experience in a technical support environment is preferred.

Training and work environment We provide in-house product training. Once you have developed the necessary product knowledge, you may choose to continue working on-site or work remotely. No travel is required.

Compensation and benefits We offer competitive pay and a benefits package that includes vacation, paid holidays, medical and dental coverage, and a 401(k).