Field Service Engineer

JOB SUMMARY:

The Service Engineer performs the installation and commission of equipment. Troubleshoots and repairs mechanical problems and/or hardware & software control programming, which includes control circuits, electronics, and P.C. Boards. All machines are PC or PLC controlled, some machines are linked to Customer’s IT network for host system communications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

When at Customers’ Sites:

• Installation and start-up of new or rebuilt equipment and upgrade kits.
• Tooling installation, set-up & testing
• PLC program modification (mostly Siemens and Allen Bradley)
• Onsite repairs for machine breakdowns. Test repaired items to ensure compliance with technical specifications.
• Perform quality control tests on repaired equipment, as needed.
• Training for Operators and Maintenance Technicians
• Perform trials with customers parts on site
• Provide technical advice to the customer
• Establish and implement technical instruction programs for customers
• Inspection and upgrades of older equipment
• Dismantling of machines for refurbishment or moving
• Provide installation, start-up and commissioning at customer site
• Provide start-up, operating and maintenance training for customers
• Provide customers with telephone support for start-up or trouble shooting
• Other duties as assigned by the Service Manager
• Keep the Service Manager informed on progress or problems on site, with written reports and checking in with the Service Manager before leaving a site.

When at the MP Facility or Homework:

Office work (trip reports, expense reports, corrective actions based on service visit, etc).

• Advise customers on the phone regarding troubleshooting, spare parts…
• Updating customers data files
• Provide Engineering Support (debug programs, work on development projects…)
• Provide Manufacturing Support, especially during the debug and checkout phase
• Help in-house service (phone support, tire tests, kit testing internal training…)

REQUIRED EDUCATION AND EXPERIENCE:

• Experience and proficiency in electrical, mechanical and electronic diagnosis, computer systems, hydraulics and pneumatics
• Ability to work under pressure
• Working knowledge of Microsoft Office
• Knowledge of ISO 9001 Quality Management System
• Candidate should be able to modify the control logics and add rungs/sub-routines in the field as required by customer or directed by the Micro-Poise Engineering Group.
• Candidate should have a strong mechanical aptitude.
• Candidate should be able to troubleshoot and work independently and have the ability to read and interpret wiring diagrams, schematics, and mechanical drawings. Should be able to use multimeters, oscilloscopes, deadweight and other associated instrumentation to perform diagnostics and troubleshooting.
• Very strong knowledge of electrical, mechanical and electronic industrial applications
• Strong knowledge of automation with PLC’s (Allen Bradley, Siemens) and PC’s (softlogic e.g. Siemens)
• Good Customer Service skills, in person, on the phone and by email

PHYSICAL DEMANDS:

• Must be able to move and/or lift heavy machine parts manually
• Must be able to travel to and from Customer Sites

WORK ENVIRONMENT:

• Manufacturing Sites