Public Safety Clerk

The City of Amesbury (estimated population 18,000), a dynamic Merrimack Valley community rich in tradition with a vibrant and expanding economic base, is seeking a strong candidates to serve as the Amesbury Police Department’s Public Safety Clerks. The Public Safety Clerk performs a wide variety of general and or specialized office support, clerical, and technical work in support of the Amesbury Police Department; collects, indexes, maintains, retrieves, copies, and distributes confidential law enforcement data and information; performs a variety of record keeping functions including processing police reports; receives and provides assistance to the public at the front counter and over the telephone and radio; and provides support and assistance with other non-sworn functions and activities of the Amesbury Police Department.

Essential Duties and Responsibilities:

The essential functions or duties listed below are intended only as examples of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Serve as the first point of contact for the public in-person and over the phone; provide information or direct inquiries to appropriate agencies.
• Monitor radio frequencies and surveillance systems in the reception area; report any issues requiring attention to the Shift Supervisor.
• Maintain confidentiality in handling all departmental information, complying with Massachusetts General Laws, especially regarding Criminal Offender Record Information (CORI).
• Process, organize, and manage police reports and confidential law enforcement records.
• Assist officers with background checks, CORI inquiries, and other investigative support under supervisor direction.
• Provide support for non-sworn operations, including detail scheduling, overtime coordination, and data entry.
• Prepare and distribute law enforcement documents, including incident and accident reports, subpoenas, and warrants to internal staff and external agencies.
• Coordinate emergency response communication between walk-in visitors and North Shore Regional Dispatch.
• Perform duties related to Matron responsibilities (female clerks only), including searching female prisoners, caring for lost children, and monitoring detainees as required by law.
• Respond to citizen complaints with professionalism and courtesy.
• Maintain up-to-date knowledge of city geography and key locations to assist officers and the public effectively.
• Ensure accurate logging and reporting of officer deployment and patrol activities.
• Maintain appropriate appearance by reporting for duty in the designated Public Safety Clerk uniform.
• Perform other duties as assigned by the Chief of Police or designee.

Minimum Qualifications:

• High school diploma or equivalent.
• At least one year of clerical or administrative experience, preferably in law enforcement or a public safety environment.
• Must pass a background check, including CORI, due to access to sensitive information.
• Valid Massachusetts driver’s license.

Knowledge, Skills, and Abilities

• Strong communication skills and the ability to interact with the public in a professional and courteous manner.
• Attention to detail and organizational skills for maintaining records and processing reports.
• Ability to maintain strict confidentiality and handle sensitive information appropriately.
• Proficient in standard office software, databases, and communications equipment.
• Ability to remain calm and composed in emergency or high-pressure situations.
• Familiarity with local geography and municipal departments is a plus.

Work Environment and Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions. Work is performed primarily in an office and reception setting within the Police Department. The position may occasionally involve interruptions or challenging interactions that require patience and diplomacy.

• Frequent sitting, standing, and walking.
• May involve occasional lifting of boxes, files, or equipment up to 30 pounds.
• Use of computer, phone, fax, copier, and radio communications is required.
• Must be able to read and analyze reports, correspondence, and data for extended periods.
• Occasional after hours or on call duties may apply.

Other

• 4 on 4 off 12-hour shifts
• $20.61 - $26.78 per hour
• $500 yearly stipend, $75.00 monthly matron pay
• Union OPEIU Grade 9, Step 1 – Step 8
• Excellent benefit package
• FLSA status: Non- exempt

The City of Amesbury is an Equal Opportunity Employer. The City of Amesbury does not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity and expression, age, genetic information, national origin, ancestry, disability, veteran status or membership in the armed services, marital status or any other protected category under federal or state law.

Miscellaneous Information

To apply, please email a cover letter and resume to:

Christine Caminero, Human Resources Department, City of Amesbury camineroc@amesburyma.gov To remain posted until filled.