IT Training Lead

For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required. Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement. Role Overview The IT Training Lead will consult with leaders and work groups within the Information Technology (IT) organization to advise and recommend technical learning solutions to support, improve, and enable the IS strategy. They will ensure training output meets business and performance objective(s) and that all deliverables and due dates are met. IT Training Lead manages a highly collaborative process by fostering relationships across multiple functional areas. They will create, implement, and evaluate training opportunities to support the development of the technical skills and competencies required of IT employees to perform day-to-day functions and effectively achieve business goals. Work Arrangement

• This is an office based position (5 days per week, Mon - Fri) working in our Ellis Preserve office located in Newtown Square, PA

Responsibilities

• Participates in the implementation of the IS department's training strategy to support the achievement of strategic and tactical goals of IT
• Consults with IT senior leaders, stakeholders and work groups with minimal supervision to drive creative and appropriate learning solutions to meet the goals associated with projects, products, and system implementations
• Develops complex, specialized learning strategies to improve organizational performance and advises on continuous refinement of existing programs
• Conducts needs assessments to identify and evaluate training requirements for high impact IS technology training
• Plans, designs, develops, and delivers innovative and sustainable technology training and instructional programs through a variety of training methods and formats
• Collaborates with corporate instructional design to assess, design, develop and host instructional materials in web and computer based learning program formats
• Develops technical training materials to include training handbooks, job aids, models, multimedia visual aids, computer and web-based tutorials, and standard operating procedures
• Develops, conducts and analyzes follow-up assessments to determine the effectiveness and ROI of training programs to ensure technical training initiatives are in alignment with IT strategy and goals
• Incorporates feedback gathered from participants and other relevant audiences to improve training, processes, and products
• Coordinates or performs administrative functions necessary to deliver and document training programs
• Analyzes and contributes data for the monthly dashboard to provide status of training programs to IT Executive Team
• Simultaneously participates on and/or leads multiple, complex projects which may require interdepartmental collaboration and influence
• Works in partnership, as appropriate, with external vendors to deliver state-of-the-art, technology-based training, tools and programs that meet the needs of multiple, diverse audiences and integrate effectively into IT’s culture
• Effectively manages curriculum, reporting and other relevant administrative requirements through appropriate tools and resources
• Collaboration with Enterprise Project Management Office (ePMO) on Portfolio/Program/Project Management Methodologies & Tools; works with ePMO to provide training on ACFC’s project management methodologies, processes and supporting toolsets, project management education and project management best practices

Education and Experience

• Bachelor’s Degree Preferred or equivalent experience
• One to three (1 – 3) years of effective communication & presentation skills
• Three to five years (3 – 5) years of experience in technical training field
• Five to ten (5 – 10) years of experience in corporate training or related function
• Superior knowledge and application of performance-based instructional design methodologies, adult learning principles, and educational media
• Proven coaching/mentoring experience with proven ability leading cross-departmental project teams
• Strong technical skills in current eLearning, audio and graphic software
• Experience training technical aspects of Appian, Facets or comparable healthcare applications

Our Comprehensive Benefits Package Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more. Your career starts now. We’re looking for the next generation of health care leaders. At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you. Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com.