Communications Specialist

Role Overview: The Communications Specialist is responsible for researching, writing, editing and updating provider and/or member communications to support Plan health education, training, instruction and outreach initiatives.

Work Arrangement:

• Remote – This position is fully remote. The Associate must reside in Michigan (MI) and be able to attend monthly meeting as needed in Southfield, MI office.
• Availability required during Eastern Standard Time (EST) hours
• Reliable high‑speed internet required (minimum 50 Mbps download / 5 Mbps upload)
• Associates residing in states where reimbursement is required by contract, law, or regulation may submit eligible expenses for reimbursement

Responsibilities:

• Assists in developing, writing, editing, and distributing print and electronic member/provider communications, policy documents, website content, and educational materials using plain language principles, ensuring alignment with company values and regulatory guidelines.
• Comply with industry standards and corporate communication policies.
• Applies knowledge of federal and state regulations such as the Section 1557 (non-discrimination in healthcare), and Americans with Disabilities Act (ADA) requirements in the creation of communication materials.
• Understands contractual requirements and National Committee for Quality Assurance (NCQA) standards to ensure all member/provider communications are compliant.
• Assists with cultural reviews of materials to ensure messaging is relevant and resonates with diverse cultural backgrounds.
• Ensures that that print and electronic communications are culturally appropriate and can be easily understood by persons with limited health literacy and limited English proficiency.
• Stays informed about industry trends and best practices in inclusive communications and regulatory requirements.
• Supports the implementation of internal and external communication strategies for company initiatives, programs, and campaigns.
• Effectively collaborates with internal legal, compliance, and customer support services teams to align messaging with corporate and inclusivity goals.

Education & Experience:

• Bachelor’s degree in communication, marketing, or English writing or related field.
• 1 to 4 years of experience in communications or marketing preferred.
• Familiarity with Associated Press (AP) style or other publishing and journalistic guidelines.

Skills & Abilities:

• Strong writing, editing, proofreading, and communication skills.
• Knowledge of plain language, health literacy, and inclusive communication principles.
• Understanding of Americans with Disabilities Act (ADA), Section 1557, and National Committee for Quality Assurance (NCQA) communication requirements.
• Ability to develop culturally appropriate communications for diverse populations and individuals with limited English proficiency.
• Strong attention to detail with the ability to ensure accuracy and regulatory compliance.
• Ability to collaborate effectively with legal, compliance, customer service, and other cross-functional teams.
• Strong organizational and time-management skills with the ability to manage multiple communication projects and deadlines.