Jobs in the United States

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Infant Toddler Teacher MSHS
Oregon Child Development Coalition, Inc.
Nyssa, OR
- $20.95 to $31.37 USD / hour
Infant Toddler Child Development Associate (CDA) certificate within 6 months from date of hire
Added 1 min ago
UG
Associate Clinical Documentation Improvement Specialist
UnitedHealth Group
Concord, CA
- $60,200 to $107,400 USD / year
…inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a…
Added 1 min ago
UG
Financial Clearance Representative Lead
UnitedHealth Group
Plymouth, MN
- $20 to $36 USD / hour
…inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global…
Added 1 min ago
Corporate Development Intern
JM Family Enterprises, Inc.
FL
As a Corporate Development Intern, you will support the Corporate Development team’s efforts to grow JM Family’s leadership in automotive and beyond through acquisitions, investments, and…
Added 1 min ago
Production Manager
Turkey Hill
Searcy, AR
Responsible for hiring, associate training and development, motivation, and discipline. Partner with Senior Management and the Human Resources Department to facilitate personnel…
Added 1 min ago
Assistant/Associate Professor of Global Production and Trade Governance
Indiana University at Bloomington (Faculty)
IN
Applicants seeking appointment at associate rank with tenure will be required to undergo a review of appropriateness for hire with tenure at Indiana University as a part of the recruitment…
Added 2 mins ago
Technology Support Services Analyst
North Carolina State University
Raleigh, NC
…culture, opportunities for personal growth and professional development, and programs to support your busy life. Simply put, we want you to achieve your highest potential at…
Added 2 mins ago
GU
Administrative Associate - Nursing and Health Professions
Goodwin University
East Hartford, CT
- $43,000 to $45,000 USD / year
This position is responsible for the management and oversight of the admission process to the undergraduate nursing programs (ADN/ABSN/RN-BSN) and MSN graduate program support, which…
Added 2 mins ago
CONSUMER UNDERWRITING SUPERVISOR
SANDIA AREA FEDERAL CREDIT UNION
Albuquerque, NM
Tuition Reimbursement for Professional Development
Added 3 mins ago
Associate Territory Manager - Endoscopy - New Jersey (North)
Boston Scientific
NJ · Jackson Township
Boston Scientific’s Associate Territory Manager (ATM) role is designed to prepare candidates for future positions as Territory Managers within the Endoscopy Division. The ATM will work…
Added 3 mins ago
Assistant Dean of Communications – Brooks School of Public Policy, Communications & Marketing
Cornell University
United States
…inequality and social policy; the politics and economics of development; and race, racism, and public…
Added 3 mins ago
Associate Territory Manager - Endoscopy - Columbus, OH
Boston Scientific
Zanesville, OH · Zanesville
Boston Scientific’s Associate Territory Manager (ATM) role is designed to prepare candidates for future positions as Territory Managers within the Endoscopy Division. The ATM will work…
Added 3 mins ago
Manufacturing Process Engineer - Stevens Point, WI
Ortho Molecular Products, Inc
Stevens Point, WI
As a Manufacturing Process Engineer, you'll play a key role in advancing operational excellence across our manufacturing operations. You'll lead initiatives that improve efficiency,…
Added 3 mins ago
Retail Customer Service Lead
PetSmart
Austin, TX
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing…
Added 3 mins ago
PetsHotel Manager
PetSmart
Boise, ID
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training,…
Added 3 mins ago
Retail Customer Service Lead
PetSmart
Santa Maria, CA
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing…
Added 3 mins ago
Retail Customer Service Lead
PetSmart
Niles, OH
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing…
Added 3 mins ago
Retail Customer Service Lead
PetSmart
Boise, ID
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing…
Added 3 mins ago
Retail Customer Service Lead
PetSmart
Toledo, OH
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing…
Added 3 mins ago
Retail Customer Service Lead
PetSmart
Santa Clarita, CA
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing…
Added 3 mins ago
Retail Operations Lead
PetSmart
Boise, ID
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing…
Added 3 mins ago
Retail Operations Manager
PetSmart
San Antonio, TX
Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate…
Added 3 mins ago
Retail Operations Lead
PetSmart
Vernon Hills, IL
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing…
Added 3 mins ago
Retail Operations Manager
PetSmart
Amherst, NY
Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate…
Added 3 mins ago
Retail Operations Manager
PetSmart
Macon, GA
Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate…

Americold Global

Manager, E-Commerce Network

Remote, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

What You’ll Do Oversee and coordinate e-commerce operations, product movement, and customer service across six sites ensuring compliance with organizational policies and applicable laws. The role involves managing network-wide key performance indicators, resolving customer issues, supporting business development efforts, supporting site operations, and leading training and new site launches with occasional travel required. This role requires the ability to manage multiple projects simultaneously while providing exceptional customer service and supporting strategic growth initiatives across the network. Essential Functions

Direct and evaluate e-commerce product movement and customer service activities across six sites, ensuring adherence to company policies, procedures, and applicable regulations.
Serve as a primary customer advocate by addressing and resolving escalated customer and site issues, maintaining regular communication with customers and site leadership to support service excellence.
Collaborate with Business Development and IT teams to price new opportunities, onboard new customers, and support revenue growth initiatives.
Manage multiple concurrent projects, customer implementations, operational initiatives, site priorities, and network-wide changes using effective project and change management practices.
Manage and monitor network-wide key performance indicators and service standards to optimize operational performance and customer satisfaction.
Oversee order volume, capacity, inventory, and supplies to support efficient order fulfillment and an exceptional customer experience.
Prepare and lead weekly meetings with site managers and customers, ensuring required reports, performance updates, and follow-up actions are completed in a timely manner.
Lead training and operational support for new site launches, customer transitions, service issues, and new initiatives, providing onsite support and traveling as needed; perform other essential duties as assigned.

What Experience and Education You Need

Associate's Degree preferred.
Proficient in Microsoft Office including Word and Excel.
Proficient with Warehouse Management Systems (WMS).
Ability to interpret human resources regulations, safety rules, operating and maintenance instructions, and procedures manuals. What Could Set You Apart
Preferred 5 years of supervisory experience.
Ability to manage supervisors and employees effectively.
Ability to work efficiently in a fast-paced, deadline-oriented environment.
Experience supporting e-commerce fulfillment, customer service, or multi-site distribution operations preferred.
Strong customer-facing experience with demonstrated business development and relationship management skills.
Proven ability to manage multiple projects, priorities, and stakeholders simultaneously.
Strong customer service mindset with the ability to build and maintain customer relationships.
Business development skills with the ability to identify and support growth opportunities.
Ability to negotiate, instruct, persuade, and reason with others.
Ability to mentor and support the development of subordinate employees.
Willingness to pursue professional growth and accept management development suggestions.
Change management experience is a plus, including leading process improvements, customer transitions, system implementations, or new site launches.

Physical Requirements:

Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
Requires ability to comprehend and communicate with others, verbally and/or in writing.
May require travel by automobile and airplane for business.
May require visits to warehouse operations in temperatures at or below freezing.
May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds. The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $88,000 - $109,500. Rate may vary based on work location.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. EOE/AA M/F/D/V.

Join the Cold Chain That Feeds the World.

For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.

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