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Added 8 mins ago
FE
EBA Strategy & Transformation Principal
Federal Express Corporation
Remote, United States
- $11,766.26 to $20,872.33 USD / month
Support the development of change management plans, implementation plans, and sustainability plans to ensure successful program delivery and adoption.
Added 14 mins ago
Retail Brand Experience Key Holder-HARFORD MALL
Bath & Body Works
Bel Air, MD
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 14 mins ago
Retail Brand Experience Key Holder-HILLSDALE SHOPPING CENTER
Bath & Body Works
San Mateo, CA
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 16 mins ago
UO
Open Rank-Research Scientist, Senior Research Scientist
University of Colorado Denver
Aurora, CO
- $90,000 USD / year
The incumbent will be a full-time member of the Cape-Colorado-Combat (C3) Global Trauma Network Lab and will support research related to trauma and emergency medicine, primarily in South…
Added 16 mins ago
UO
Research Services Program Manager
University of Colorado Denver
Aurora, CO
- $31,533 USD / year
…self-driven individual for a full time Clinical Science Research Program Manager position to assist faculty and residents with clinical trials research, developing a clinical research…
Added 16 mins ago
UO
Adjoint Senior Instructor - Adjoint Assistant Professor (Open Rank)
University of Colorado Denver
Aurora, CO
- $98,000 to $112,000 USD / year
…mission and philosophy of the Doctor of Physical Therapy (DPT) program in the School of Medicine at the University of Colorado, as well as accreditation standards as set forth by the…
Added 16 mins ago
UO
Laboratory Research Professional, Open Rank (Intermediate-Principal)
University of Colorado Denver
Aurora, CO
- $31,533 USD / year
The Burger laboratory in the Colorado Program for Musculoskeletal Research, within the Department of Orthopedics, is seeking to fill the position of a Research Lead for research relating to…
Added 16 mins ago
UO
OCRST Finance Manager
University of Colorado Denver
Aurora, CO
- $70,814 to $90,076 USD / year
The Oncology Clinical Research Support Team (OCRST) Finance Manager is responsible for providing financial oversight and coordination of the investigator-initiated trials (IITs) program…
Added 16 mins ago
AM
2027 Spring Process Engineer Co-op - Doctorate (Gloucester, MA)
Applied Materials
Gloucester, MA · Gloucester
- $47 to $50 USD / hour
…of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more…
Added 22 mins ago
Lead Medical Writer
Fishawack Health
New York, NY
Lead the medical writing team for accounts that require multiple writers to meet the content demands of customized medical communications initiatives, and/or lead multiple accounts.
Added 22 mins ago
Lead Medical Writer
Fishawack Health
Philadelphia, PA
Lead the medical writing team for accounts that require multiple writers to meet the content demands of customized medical communications initiatives, and/or lead multiple accounts.
Added 22 mins ago
Apprentice Plumber - Residential
Boston Budget Plumbing Heating and Cooling
Quincy, MA
…fundamentals and are ready for greater responsibility. Our goal is to support your progression towards Massachusetts journeyman…
Added 22 mins ago
Plumbing Field Supervisor - Residential
Boston Budget Plumbing Heating and Cooling
Quincy, MA
In addition to running a successful truck, you'll provide phone support to technicians, assist with complex diagnostics, support apprentice development, and periodically lead larger…
Added 25 mins ago
Cybersecurity – Senior Information System Security Manager (ISSM) **Sign on Bonus Potential**
The Boeing Company
Berkeley, MO
…Information Assurance (IA) background to be a technical leader and support Enterprise activities and Boeing customers throughout multiple classified computing domains. The ISSM is…
Added 25 mins ago
General Manager - Optical
America's Best
Creve Coeur, MO
As a General Manager, you’ll lead a talented team, drive results, and create an amazing experience for both patients and associates every single day.
Added 25 mins ago
Senior Product Support Integrator
The Boeing Company
Hazelwood, MO
This role is responsible for leadership and oversight for platform-level product support integration efforts across the full lifecycle of the program. This role will drive coordination,…
Added 25 mins ago
Care Partner
SSM Health
Saint Louis, MO
Added 25 mins ago
Principal Engineer - Performance Testing
Wells Fargo
SAINT LOUIS, MO
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as…
Added 25 mins ago
Continuous Improvement Director
Guarantee Electrical Company
Saint Louis, MO
…continuous improvement across manufacturing facilities and support operations. This role partners with executive leadership, manufacturing operations, VDC, project teams, procurement,…
Added 26 mins ago
SM
Respiratory Therapist PRN Day
Select Medical
Saint Louis, MO
- $43 USD / hour
Start Strong : Extensive Respiratory Therapist (RT) orientation program to ensure a smooth transition into our setting
Added 26 mins ago
BH
Assistant Nurse Manager Trauma Surgery
BJC HealthCare
Saint Louis, MO
- $84,240 to $128,419.2 USD / year
May support the review of staff hours worked vs scheduled hours and determine appropriate disposition if variation exists. Perform and approve daily payroll updates. Reconcile time cards,…
Added 26 mins ago
Diesel Technician C
Republic Services
Jefferson City, MO
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician C performs preventive maintenance on diesel and…
Added 26 mins ago
Business Analyst II – Operational Systems Testing
Centene Corporation
Jefferson City, MO
Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems
Added 26 mins ago
Buyer
Baker Hughes
Liberty, MO
Are you passionate about supplier qualification, evaluation, and continuous improvement activities within the Supplier Development Program?
Added 26 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Jefferson City, MO
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…

American Water

Water Quality & Environmental Compliance: Customer Experience Program Manager

Bridgewater, NJ, United States

$61,050 - $88,370

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Job details

Pay: $61,050 - $88,370
Posting language: English
Posted: Oct 14, 2026

Original job description

Requisition ID: [[id]]

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.

Position Information

***This role can be filled at any New Jersey office location within our footprint.

New Jersey

$61,050 - $88,370

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

Serve as the lead coordinator for customer water quality complaints and regulatory inquiries, managing investigations related to drinking water concerns, coordinating responses with Operations and Water Quality teams, communicating directly with customers and regulators, and ensuring timely resolution of issues while maintaining compliance and customer confidence.

Key Accountabilities

• Lead the end-to-end management of customer water quality complaints, ensuring timely investigation, response, and resolution.

• Serve as the primary liaison between customers, field operations, water quality staff, customer service teams, and regulatory agencies.

• Coordinate field investigations, sampling activities, and corrective actions to address customer concerns and identify root causes.

• Monitor complaint trends and emerging water quality issues and escalate concerns requiring operational or regulatory action.

• Ensure accurate communication of water quality findings, recommendations, and corrective actions to customers and internal stakeholders.

• Support regulatory compliance by managing complaint investigations, responses to regulatory inquiries, and related documentation.

• Collaborate with Operations to coordinate customer notifications, public communications, and service alerts during water quality events.

• Maintain strong customer relationships through professional complaint resolution, issue ownership, and proactive communication.

• Support cross-connection control and other environmental compliance programs as assigned.

Knowledge/Skills

Knowledge of federal and state environmental standards and regulations and understanding of current environmental legislation and regulations.
Regulatory knowledge of proper lab analytical testing methods.
Must understand principles of water and/or wastewater treatment and be able to troubleshoot systems.
Review and process new water service applications for residential, commercial, industrial, irrigation, and fire protection services within assigned regions.
Communicate cross connection requirements, installation standards, testing obligations, and compliance expectations to customers, contractors, developers, and design professionals.
Collaborate with Operations, Engineering, Compliance, Customer Service, and external stakeholders to facilitate service activation and regulatory compliance.
Knowledge of cross connection control principles, backflow prevention assemblies, and public water system protection practices.
Knowledge of New Jersey Administrative Code N.J.A.C. 7:10-10 et seq. and other applicable drinking water regulations governing physical connections and backflow prevention.

Experience/Education

Bachelors degree
Minimum Five (5) years experience in water, wastewater, and laboratory operations.

Certifications/Licenses

Treatment license preferred, not required.

Work Schedule/Environment

Monday - Friday 7:00am – 3:30pm (flexible to the hybrid 3:2 schedule)
Majority of the work is in an office environment
Occasional outdoors for cross connections inspections
Will be able to work from any New Jersey office location
Occasional travel to other regions, as needed (less than 10%)

Competencies

Plans & Aligns Decision Making Communicates Effectively Builds Networks Action Oriented

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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