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Senior Ops Manager II
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Senior Project Management Specialist - F-15 PIO
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Product Manager, Platform - AI & Analytics
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The Platform Product Manager - AI & Analytics, supports the success and lifecycle management of how AI is embedded into the WaveMark solution offering, including analytics and automated…
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Product Manager, Platform - Mobility Applications & Medical Consumables
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Energy Manager, Power Delivery
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Sr. Property Manager
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Part Sales Manager - Full Time
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Added 5 mins ago
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Part Sales Manager - Full Time
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Finance Business Partner - Malta
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Pharmacy Technician Home Delivery Call Center
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American Water

Manager, Operations

Jefferson City, MO, United States

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Requisition ID: [[id]]

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.

Primary Role

American Water is currently seeking a Manager, Operations to join our Jefferson City, Missouri location. As Manager, Operations you will be responsible for directing the day-to-day management, development and operation of the production/ treatment or the distribution and metering of water and/or wastewater operations.

Key Accountabilities

Prepare and control local construction, operations, and maintenance within established budget limitations
Be the lead in establishing and managing personal relationships and rapports with political, civic and key stakeholders within area of responsibility
Be interface with regulatory entities and represent company positions as regulatory proceedings and hearings
Ensure local water and/or wastewater operations meet the required standards and are in compliance with regulatory targets
Manage the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability
Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained
Develop and direct cost effective solutions to meet customers’ expectations and technical requirements and to encourage best practice and innovation throughout all operational areas
Implement effective reporting processes. Provide analysis and support to Superintendent with information required for various reports, budgets, and business plans
Implement and foster the coaching and development of employees, including idea generation, within respective functional area
Support Directors and local operational managers in ensuring effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately. Continue to reinforce the importance of developing a diverse workforce. Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non- regulated markets
Work collaboratively with other functional leads to mitigate business risks. (Work order completion, unaccounted for water)
Implement effective communications at all levels of our operations. Provide effective leadership that will enhance our abilities to be flexible to changing business environments
Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business

Knowledge

Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business
Knowledge of company policies and procedures and management theories, practices, and trends, expert knowledge of process and operational areas

Experience/Education

Minimum Four (4) years supervisory experience in water works or related field
Bachelors or equivalent experience

Travel Requirements

Local and occasional regional travel

License/Certifications

State license preferred
Must possess valid drivers license
Training in Safety Certification preferred

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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