Customer Support Admin

Reporting to the Customer Support Manager; you are key to processing new customer applications, handling customer accounts, and supporting our sportsbooks and management team. This is an exciting opportunity to join the world’s leading sports betting company.

What You Will Be Doing...

• Processing Player Rewards Accounts
• Processing and Approving new accounts for our Mobile Betting App
• Update Customer Accounts
• Generate win/loss statements for customers
• Researching lost ticket claims for customers
• Process contest applications
• Sending replacement rewards cards to customers
• Researching Sports book cash discrepancies
• Applying approved promotional rewards to customer accounts
• Monitoring self-betting kiosk for underage individuals and banned patrons
• Monitoring self-betting kiosk for issues. Requesting maintenance when required
• Process Customer Support emails in a timely manner
• Responsible for organization and filing of documents to be scanned.
• Work in accordance with department policy & procedures to comply with Nevada gaming statutes and regulations.
• Document retention – removing account applications as per compliance

What You Will Need...

• 1 + years Customer Support experience
• Ability to type 35 words per minute
• Ability to Multi-task
• Work varied shifts, including nights, weekends and holidays
• Good working knowledge of Microsoft Office including Outlook, Word & Excel
• Must be able to work independently with minimal supervision
• Must be confident in one’s ability to assess situations and make informed decisions
• Ability to work through high volume and stressful time periods.
• Good interpersonal communication skills
• Strong problem-solving skills
• Ability to handle a diverse range of activities and effectively prioritize responsibilities