Technical Manager

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking an experienced Technical Manager to provide technical leadership and oversight for network infrastructure operations supporting a Network Operations Center Network Management Support Services program. This role will manage technical support activities, network performance and service quality, technology refresh and lifecycle planning, operational troubleshooting, tools enhancement, configuration and change coordination, and technical process improvement across a complex enterprise network environment.

Responsibilities

• Provide technical oversight and guidance to a team of network and infrastructure professionals supporting network operations.
• Ensure Technical Support services align with technology goals, objectives, approved processes, Standard Operating Procedures, and operational performance requirements.
• Translate business and mission requirements into telecommunications and network requirements covering LAN, MAN, WAN, voice, video, wireless, Internet, intranet, security, and related services.
• Manage and evaluate end-to-end network performance and service quality using established KPIs, operational metrics, monitoring tools, and trend-analysis practices.
• Lead the review, analysis, and reporting of network availability, bandwidth utilization, capacity, outages, error conditions, dropped packets, and other indicators affecting service quality.
• Monitor and respond to complex hardware, software, network, firewall, load-balancing, and infrastructure problems; coordinate timely troubleshooting, escalation, and resolution.
• Conduct routine testing and analysis of network facilities and use software and hardware tools to diagnose complex problems and factors affecting network performance.
• Lead or participate in the assessment and selection of network performance and management tools for existing and emerging network technologies and services.
• Coordinate technology refresh planning and lifecycle management assessments, including end-of-life reviews and written recommendations for network upgrades and enhancements.
• Review emerging technologies and provide technically sound recommendations to Government technology stakeholders regarding modernization, performance, availability, and maintainability.
• Recommend improvements to systems, documentation, SOPs, tools, and technical processes; obtain Government approval before implementation and maintain approved procedures in the designated repository.
• Support authorized service requests and change requests, including technical review, peer review of configuration changes, implementation planning, testing, maintenance-window coordination, and CMDB updates.
• Coordinate with the Government Program Manager, Technical Point of Contact or Task Manager, Government staff, incident and problem managers, operations leads, and other stakeholders.
• Prepare clear technical briefings, performance analyses, recommendations, status reports, after-action information, and other deliverables required by the NOC NMSS PWS.

Qualifications

• Bachelor's degree in a related technical field such as Computer Science, Information Technology, Engineering, Networking, Telecommunications, or a comparable discipline.
• Minimum of ten (10) years of experience in network operations supporting enterprise-scale infrastructure.
• Demonstrated expertise with enterprise network infrastructure, including routing and switching, firewalls, load balancers, network monitoring, performance management, troubleshooting, and service restoration.
• Experience providing technical direction, mentoring technical personnel, prioritizing support activities, and coordinating resolution of complex network incidents and problems.
• Experience with ServiceNow, network performance management tools, real-time reporting engines, CMDBs, and enterprise monitoring platforms.
• Experience with network capacity planning, proactive and predictive analysis, quality-of-service monitoring, and technology modernization planning.
• Experience developing or maintaining SOPs, knowledge-management content, technical procedures, operational dashboards, and performance reports.
• Experience supporting 24x7x365 NOC operations, secondary-site active/active operations, disaster recovery exercises, or geographically distributed support teams.
• Ability to perform network performance, capacity, availability, and trend analysis and communicate findings and recommendations to Government and senior technical stakeholders.
• Strong written and verbal communication skills, with the ability to prepare concise technical documentation and briefings for Government program and operations leadership.

Preferred Qualifications

• Experience supporting a large, complex Federal agency or law-enforcement enterprise network.

Security Clearance

• Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance

Certifications

• CCNP Routing and Switching, CCDP, or CCIE with routing and switching, firewall, and load-balancing expertise; six (6) or more years of related senior-level experience.
• Level III CCNP, CCDP, or CCIE, or equivalent senior-level expertise in routing and switching, firewall, and load-balancing technologies with six (6) or more years of related experience.

Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $133,000.00/Yr. - USD $222,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status