Jobs in the United States

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Added 1 min ago
Sr. Business Analyst, Service Now HRSD (remote)
Stryker
Remote, United States
As our Senior Business Analyst, ServiceNow HRSD, you will support the design, configuration, optimization, and ongoing operation of the ServiceNow HR Service Delivery (HRSD) platform. You…
Added 4 mins ago
Director, Global Corporate Learning Management Systems
Revolution Medicines
Remote, United States
…enterprise learning technology ecosystem. Reporting to the Senior Director, Corporate Learning and Development, this leader will own the business strategy, governance, and operational…
Added 8 mins ago
Junior DevOps Engineer - Platform Deployment & Support
Absolute Business Solutions Corp
Herndon, VA
Support investigation and resolution of complex technical tickets under the guidance of senior engineers and product specialists.
Added 52 mins ago
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Architect, ServiceNow
Nüvitek
Remote, United States
- $190,000 to $225,000 USD / year
As an Architect, ServiceNow specializing in Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC), you will provide technical leadership in designing and delivering…
Added 52 mins ago
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Senior Consultant, ServiceNow
Nüvitek
Remote, United States
- $168,000 to $192,000 USD / year
As a Senior Consultant, ServiceNow specializing in Hardware Asset Management (HAM) and Software Asset Management (SAM), you will help deliver enterprise solutions that improve how…
Added 1 hour ago
Senior ServiceNow ITMS Developer
CACI, INC.-FEDERAL
Remote, United States
We are seeking an experienced ServiceNow ITSM Senior Developer to lead the design, development, and implementation of IT Service Management solutions. This role requires deep technical…
Added 1 hour ago
Business Innovation Strategist
Akin
Washington, DC
Added 1 hour ago
Government and Infrastructure - Risk Consulting-Enterprise Risk, Controls and Resilience - Senior
EY
McLean, VA
USA – Consulting – G&I – Risk Consulting – Enterprise Risk, Controls & Resilience – Senior
Added 1 hour ago
Government and Infrastructure-Risk Consulting-Enterprise Risk, Controls and Resilience - Manager
EY
McLean, VA
Lead proposal and orals development (solution, staffing model, pricing inputs and win themes) with Senior Managers and Partners.
Added 1 hour ago
Senior ServiceNow ITMS Developer
CACI
Remote, United States
We are seeking an experienced ServiceNow ITSM Senior Developer to lead the design, development, and implementation of IT Service Management solutions. This role requires deep technical…
Added 1 hour ago
Sr. Business Analyst, Service Now HRSD (remote)
Stryker Employment Company, LLC
Portage, MI · Santa Clara, CA · Dallas, TX · Chicago, IL · Boston, MA
As our Senior Business Analyst, ServiceNow HRSD, you will support the design, configuration, optimization, and ongoing operation of the ServiceNow HR Service Delivery (HRSD) platform. You…
Added 1 hour ago
Manager, IT Delivery: Agile Practices
The Options Clearing Corporation
United States
…delivery teams mature their Agile capabilities while influencing senior stakeholders to create an environment where Agile principles become embedded in the organization’s operational DNA.…
Added 1 hour ago
Senior Staff Software Engineer, JavaScript Runtime & Compilers
ServiceNow
Remote, United States
…from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and…
Added 1 hour ago
Technical Product Manager, Legal AI and Platforms
ServiceNow
Remote, United States
…from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and…
Added 1 hour ago
Senior Staff Machine Learning Engineer_Voice AI
ServiceNow
Santa Clara, CA
…from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and…
Added 1 hour ago
Senior Staff AI-Native DevOps Engineer
ServiceNow
San Diego, CA
…from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and…
Added 1 hour ago
Senior Staff Machine Learning Engineer_Voice AI
ServiceNow
San Diego, CA
…from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and…
Added 1 hour ago
Director, Professional Services (Data Migration & Conversion and AI & Automation)
Ellucian
UNAVAILABLE
…process optimization, software development, UiPath-based RPA, ServiceNow automation, intelligent document processing, APIs, and agentic or knowledge-based…
Added 2 hours ago
Senior ServiceNow Platform Developer (1043) - Systems and Analytics - Department of Human Resources
City and County of San Francisco
San Francisco, CA
The Department of Human Resources (DHR) is seeking a Senior ServiceNow Platform Developer (1043), specializing in HRSD Workflows and Employee Journey Management to contribute to technical…
Added 2 hours ago
R
Senior ServiceNow Engineer
RapDev
Remote, United States
- $125,000 to $180,000 USD / year
RapDev builds the operational backbone for autonomous IT. More than 1,000 enterprises run ServiceNow and Datadog better because of us - trusted data, connected workflows, and AI that…
Added 2 hours ago
Senior Software Engineer - Operational Improvement
WGU Academy
Salt Lake City, UT
The Senior Software Engineer is responsible for the research, design, development, analysis, testing, and implementation of software operating or application systems. They communicate…
Added 2 hours ago
Sr. ServiceNow Developer I (6879)
MetroStar
Remote, United States
As Sr. ServiceNow Developer I, you’ll help design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow. You will also provide architectural…
Added 2 hours ago
Zero Trust Lead (Network)
GovCIO
Washington, DC
GovCIO is currently hiring a senior Zero Trust Lead (Network) to serve as the accountable technical lead for advancing DFC's Zero Trust capabilities across identity, device, network, cloud,…
Added 2 hours ago
Senior Security Control Assessor - Team Lead
Quantum Sky
Washington, DC
Quantum Sky is searching for a Senior Security Control Assessor-Team Lead to support our Federal Cybersecurity Client.
Added 2 hours ago
Senior Principal Solution Architect, Security and Risk
ServiceNow
Dallas, TX
This senior principal solution architect is a functional and technical expert who consults with customers on implementing ServiceNow’s Security and Risk solutions in line with leading…

AMERICAN SYSTEMS

Problem Support Manager

Ashburn, VA, United States

$110,800 to $185,100 USD / year

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Job details

Pay: $110,800 to $185,100 USD / year
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking an experienced Problem Support Manager to lead problem management for the Network Operations Center (NOC) Network(s) Management Support Services program. This position will manage the lifecycle of network infrastructure problems, perform proactive and predictive trend analysis, coordinate root-cause investigations, develop workarounds and final solutions, and ensure that problems are properly documented, monitored, resolved, evaluated, and closed in accordance with the Problem Management Process.

Responsibilities

Implement and enforce the Problem Management Process, applicable standard operating procedures, service agreements, and reporting requirements.
Provide proactive and predictive problem management by reviewing problems, potential problems, incidents, and network trends to identify conditions that could degrade network performance or cause system or site outages.
Perform trend analysis of incidents and recurring issues to prevent future incidents, reduce repeat failures, and improve network reliability.
Record, categorize, prioritize, and maintain accurate problem records in accordance with processes and ticketing requirements.
Lead or coordinate investigation and diagnosis of underlying root causes across network data, voice, video, cellular, and other in-scope network technologies.
Initiate and coordinate appropriate resolution actions, including temporary workarounds for Incident Management and development of final solutions for known errors.
Work with Incident Management to make approved workarounds available and ensure related incident, problem, and known-error records remain synchronized.
Continuously monitor outstanding problems and escalate them in accordance with the Problem Management Process and established SOPs.
Verify that solutions successfully resolve the underlying issue before closing a problem; ensure tickets include complete historical descriptions of the problem, investigation, workaround, and resolution.
Conduct regular problem reviews and evaluations with the government Problem Manager to identify trends, lessons learned, and opportunities to improve the Problem Management Process.
Support NOC weekly incident and problem management meetings and provide concise status briefings, action items, and recommendations for process improvement.
Coordinate with Tier 1, Tier 2, Tier 3, engineering, application management, and other technical support personnel as needed to resolve complex network problems.

Qualifications

Bachelor’s degree in a related field.
Minimum of ten (10) years of experience in network operations.
Demonstrated experience managing problem records, root-cause analysis, known errors, workarounds, corrective actions, and service-improvement activities in an enterprise network operations environment.
Experience with ITIL-based Incident, Problem, Event, Change, Configuration, and Knowledge Management processes.
Experience with ServiceNow or comparable IT service-management and ticketing platforms.
Experience using network performance-management, monitoring, event-correlation, and reporting tools to identify trends and predict service degradation.
Experience developing root-cause analyses, known-error records, corrective-action plans, knowledge articles, and operational dashboards.
Experience supporting network data, voice, video, cellular, load-balancing, firewall, and related infrastructure technologies.
Ability to communicate effectively with Government Problem Managers, technical teams, operations personnel, and other stakeholders; prepare clear reports and brief senior personnel.
Ability to work within documented processes, escalation procedures, service agreements, ticketing systems, and quality standards.

Preferred Qualifications:

Experience supporting a federal or other large enterprise network operations center.

Security Clearance:

Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance

Certification:

ITIL certification
CCNA or Network+ certification, or equivalent Level 2 capability with demonstrated proficiency in routing, switching, firewalls, and load balancing and four to six (4–6) years of relevant experience.

Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $110,800.00/Yr. - USD $185,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status

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