Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Senior Product Manager, Value realization
Humana
Salt Lake City, UT
To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 1 min ago
Sr. Manager, AI Management
University of Utah
Salt Lake City, UT
Senior Manager, Artificial Intelligence (AI) Management:
Added 1 min ago
Sr Quantity/Progress Tracker (Project Controls) (Data Center)
Jacobs
Salt Lake City, UT
We are seeking a Senior Quantity and Progress Tracking Project Controls Professional to support an ongoing site-based assignment in Spartanburg, SC or Baton Rouge, LA, with future projects…
Added 1 min ago
PIC Manager
Default Brand
Arcadia, WI
Partner with senior leadership, engineering, design, and operations to align business goals with financial and inventory strategies.
Added 1 min ago
H
Senior Maintenance Manager
Heatherwood
RONKONKOMA, NY
- $100,000 to $125,000 USD / year
…inspire a genuine sense of community. As a Sr. Maintenance Manager, you are responsible for leading the maintenance operations of the community while ensuring excellent service delivery,…
Added 2 mins ago
Project Manager
Vantor Inc.
Westminster, CO
Communicate clearly with stakeholders across 3D, Space Operations, customer-facing teams, operational groups, and senior leadership.
Added 2 mins ago
Nuclear Power Senior Project Manager - Technical Services
GE Vernova
Wilmington, NC · Boston, MA
As the Senior Project Manager - Technical Services, you will manage emergent customer needs to address technical challenges for operating nuclear power plants. You will work and coordinate…
Added 3 mins ago
FT
Senior Product Manager, Fuller Equip
FULLER THEOLOGICAL
Pasadena, CA · Houston, TX
- $120,000 to $140,000 USD / year
…Formation Division of Fuller Theological Seminary, seeks a Senior Product Manager. Fuller's mission is to provide indispensable formational education to diverse Christian leaders…
Added 4 mins ago
Wastewater/Water Project Engineer
Apex Companies
Quincy, MA · Woburn, MA
Assists the Project Manager and other senior staff in complying with assigned project schedules and budgets on less complex projects or discrete tasks on more complex projects by actively…
Added 5 mins ago
Head of AI Deployment
Gyde
New York City, NY · Austin, TX · NY
We’re looking for a technical builder to be Gyde’s Head of AI Deployment and the project manager of every agency integration. You’ll own it end to end, from day-one systems and data…
Added 8 mins ago
Senior Manager-Water and Energy Services
Global Water Technology
Sacramento, CA
Senior Manager, Water & Energy Services (“SM”)
Added 11 mins ago
Senior Analyst, Project Control (Hybrid Schedule)
Eversource Energy Service Company
Hartford, CT
Position is responsible for analyzing project and program data, provide strategic direction to Power BI Analysts and report on the performance of the Engineering Organization. Responsible…
Added 12 mins ago
J
Insurance Compliance & Regulatory Senior Lead
Jerry.ai
Remote, United States
- $70,000 to $100,000 USD / year
We are looking for an Insurance Compliance & Regulatory Senior Lead to join our Insurance Operations team. Reporting directly to our Senior Manager of Insurance Ops, this role is ideal for…
Added 13 mins ago
MB
Director of Design Quality Assurance
Massachusetts Bay Transportation Authority
Boston, MA
- $144,020 to $168,000 USD / year
The Director of Design Quality Assurance (QA) serves as the MBTA's senior authority for design quality management across the Capital Investment Program and is responsible for establishing,…
Added 14 mins ago
Lead Global Supply Manager, CapEx - Battery
Rivian
Atlanta, GA · Irvine, CA · Normal, IL
…our capital expenditure landscape. As a Lead Global Supply Manager, you are an advanced individual contributor and subject matter expert responsible for the strategic sourcing, supplier…
Added 16 mins ago
Technical Program Manager, EDA Compute Infrastructure
NVIDIA USA
Remote, United States
Hardware Infrastructure is seeking a Senior Technical Program Manager to lead the strategy and execution of programs to support the reliability, scalability and modernization of the…
Added 16 mins ago
Senior Product Manager - Biotech Germplasm Creation
Pioneer Hi-Bred International, Inc
Des Moines, IA
The Senior Product Manager - Biotech Germplasm Creation defines and executes the strategy and roadmap for Biotech germplasm creation systems and capabilities. You prioritize investment and…
Added 16 mins ago
Technology Change Management & Go-To-Market Lead, Executive Director
JPMC page
Jersey City, NJ
…establish best practices and closely collaborate with product, engineering, communications, marketing, support, and business stakeholders to deliver exceptional employee experiences. You…
Added 17 mins ago
Supervisor Application & Asset Management
FirstEnergy
Reading, PA
This job handles the support and management of regional operations and engineering as related to applications, data, equipment, processes, and programs.
Added 20 mins ago
Senior Consultant / Manager – Process Safety Management (PSM)
dss+
Atlanta, GA
As a Senior Consultant or Manager specialising in Process Safety Management (PSM) , you will work with clients to identify, design and implement practical solutions to complex process…
Added 20 mins ago
Global Product Solutions Lead, Measurement and Data Strength
Google
Atlanta, GA
We are seeking a Global Product Solutions Lead to drive the strategy and adoption of our measurement and data foundation solutions. This leader will be a general measurement expert, adept…
Added 23 mins ago
Software Delivery Lead
Bently Nevada, LLC
United States
Partnering with consulting, software configuration, data science, forward deployed engineering, and domain leadership teams to assemble the appropriate delivery team for each engagement.
Added 26 mins ago
Director of Water & Wastewater Operations
J.F. Shea Family of Companies
Denver, CO, CO
…and emergency response activities. Reporting to the General Manager, the Director works collaboratively with the Director of Engineering and Director of Finance to ensure the reliable,…
Added 28 mins ago
Talent Acquisition Lead
Mission Critical Group
Caldwell, ID
…infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring…
Added 29 mins ago
Senior Engineer - Electrical
Qualus
Remote, United States
Review and interpret field data to support engineering analysis, design development, and project execution.

AMERICAN SYSTEMS

Problem Support Manager

Ashburn, VA, United States

$110,800 to $185,100 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $110,800 to $185,100 USD / year
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking an experienced Problem Support Manager to lead problem management for the Network Operations Center (NOC) Network(s) Management Support Services program. This position will manage the lifecycle of network infrastructure problems, perform proactive and predictive trend analysis, coordinate root-cause investigations, develop workarounds and final solutions, and ensure that problems are properly documented, monitored, resolved, evaluated, and closed in accordance with the Problem Management Process.

Responsibilities

Implement and enforce the Problem Management Process, applicable standard operating procedures, service agreements, and reporting requirements.
Provide proactive and predictive problem management by reviewing problems, potential problems, incidents, and network trends to identify conditions that could degrade network performance or cause system or site outages.
Perform trend analysis of incidents and recurring issues to prevent future incidents, reduce repeat failures, and improve network reliability.
Record, categorize, prioritize, and maintain accurate problem records in accordance with processes and ticketing requirements.
Lead or coordinate investigation and diagnosis of underlying root causes across network data, voice, video, cellular, and other in-scope network technologies.
Initiate and coordinate appropriate resolution actions, including temporary workarounds for Incident Management and development of final solutions for known errors.
Work with Incident Management to make approved workarounds available and ensure related incident, problem, and known-error records remain synchronized.
Continuously monitor outstanding problems and escalate them in accordance with the Problem Management Process and established SOPs.
Verify that solutions successfully resolve the underlying issue before closing a problem; ensure tickets include complete historical descriptions of the problem, investigation, workaround, and resolution.
Conduct regular problem reviews and evaluations with the government Problem Manager to identify trends, lessons learned, and opportunities to improve the Problem Management Process.
Support NOC weekly incident and problem management meetings and provide concise status briefings, action items, and recommendations for process improvement.
Coordinate with Tier 1, Tier 2, Tier 3, engineering, application management, and other technical support personnel as needed to resolve complex network problems.

Qualifications

Bachelor’s degree in a related field.
Minimum of ten (10) years of experience in network operations.
Demonstrated experience managing problem records, root-cause analysis, known errors, workarounds, corrective actions, and service-improvement activities in an enterprise network operations environment.
Experience with ITIL-based Incident, Problem, Event, Change, Configuration, and Knowledge Management processes.
Experience with ServiceNow or comparable IT service-management and ticketing platforms.
Experience using network performance-management, monitoring, event-correlation, and reporting tools to identify trends and predict service degradation.
Experience developing root-cause analyses, known-error records, corrective-action plans, knowledge articles, and operational dashboards.
Experience supporting network data, voice, video, cellular, load-balancing, firewall, and related infrastructure technologies.
Ability to communicate effectively with Government Problem Managers, technical teams, operations personnel, and other stakeholders; prepare clear reports and brief senior personnel.
Ability to work within documented processes, escalation procedures, service agreements, ticketing systems, and quality standards.

Preferred Qualifications:

Experience supporting a federal or other large enterprise network operations center.

Security Clearance:

Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance

Certification:

ITIL certification
CCNA or Network+ certification, or equivalent Level 2 capability with demonstrated proficiency in routing, switching, firewalls, and load balancing and four to six (4–6) years of relevant experience.

Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $110,800.00/Yr. - USD $185,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status

Apply About employer

Report this job