Jobs in the United States

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Gas Distribution Superintendent
City of Henderson Kentucky
Henderson, KY
- $74,438.08 USD / year
…safety training content. Train employees on Pronto & other program…
Added 1 min ago
Baker
Tim Hortons
Harper Woods, MI
Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
Added 1 min ago
Baker
Tim Hortons
Saline, MI
Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
Added 1 min ago
Baker
Tim Hortons
Dewitt, MI
Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
Added 1 min ago
Baker
Tim Hortons
Lansing, MI
Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
Added 1 min ago
Baker
Tim Hortons
Ann Arbor, MI
Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
Added 1 min ago
Baker
Tim Hortons
Livonia, MI
Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
Added 1 min ago
PP
SERVICE & PARTS ADVISOR POWERSPORTS
Pilson Power Sports Inc
Mattoon, IL
- $33,280 to $41,600 USD / year
Pilson Powersports is looking for an energetic, organized, and customer-focused Service & Parts Advisor to support both our Service and Parts Departments. This is a unique opportunity for…
Added 1 min ago
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2027 Nutrition, Health and Wellness (NHW) Internship
Nestle Operational Services Worldwide SA
Arlington, VA
- $60,064.2 to $79,296 USD / year
The NHW Intern will work closely under the supervision of the Senior Manager of NHW to support the NHW team by driving consumer valued business opportunities through innovative nutrition…
Added 1 min ago
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Diesel Technician
Wagner - 2026
Grand Junction, CO
- $22 to $34.04 USD / hour
Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
Added 1 min ago
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Rental Coordinator - Wagner CAT Rental
Wagner - 2026
Carbondale, CO
- $22 to $26 USD / hour
Support customers with equipment selection, availability, performance information, and rental options.
Added 1 min ago
Sr. Lead, Public Relations
Royal Caribbean Cruises Ltd
Miami, FL
…and APAC. This team member will also work closely with the Manager, Strategic Web Content to support the editorial direction and blog content for the brand’s content hub, Discover by…
Added 1 min ago
Accountant - Madison, NJ
Anywhere
Madison, NJ
…sharpen your technical foundation. Reporting to an Accounting Manager within the Regional Controller's organization and partnering with managers across the company, you will have the…
Added 1 min ago
Associate Sales Representative - Southeast Region
PDI - Brand
Dallas, TX · Tampa, FL · Miami, FL · Nashville, TN · Atlanta, GA
…provides innovative products, educational resources, training, and support to prevent infection transmission and promote health and wellness. Encompassing three areas, our Healthcare, Sani…
Added 1 min ago
OR Registered Nurse (ASC Circulator)
Atlas Healthcare Partners
Phoenix, AZ
Core (FT/PT): Minimum one-year licensed RN experience in OR (other procedural areas consider with Support Center Clinical Educator approval) Licensed RN with no experience in OR and…
Added 2 mins ago
HW
Residential Aide Supervisor
Housing Works
Queens, NY
- $22.75 to $25.75 USD / hour
Reporting to the Operations Manager, this Residential Aid Supervisor position is primarily responsible for providing supervisory support during scheduled shifts, ensuring the safety and…
Added 2 mins ago
HC
IT Support Specialist I
Hopkinsville Community College
Hopkinsville, KY
- $3,162 USD / month
The primary purpose of the IT Support Specialist I is to provide high quality information technology services at Hopkinsville Community College campuses.
Added 2 mins ago
Account Manager - Cutaneous Oncology - Mobile, AL (Levulan)
Sun Pharmaceutical Industries Ltd
United States
…private dermatology practices and group networks. The Account Manager will develop lasting relationships with physicians and staff, provide hands-on support for in-office implementation,…
Added 2 mins ago
Sales Manager
Michaels Stores, Inc.
United States
Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an…
Added 2 mins ago
FRAMING MANAGER
Michaels Stores, Inc.
United States
Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an…
Added 2 mins ago
MS
Retail Manager-Merchandise Part Time
Michaels Stores, Inc.
United States
- Part-time
Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an…
Added 2 mins ago
Retail Merchandise Manager
Michaels Stores, Inc.
United States
Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an…
Added 2 mins ago
Retail FT Sales Manager Webster, NY
Michaels Stores, Inc.
United States
Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an…
Added 2 mins ago
SJ
Patient Coordinator
San Jose Aspen PLLC
Jacksonville, FL
- $16 to $17 USD / hour
Career development and growth opportunities with our best-in-class training program to support you at every stage of your career
Added 2 mins ago
DH
Patient Coordinator
Dental Heart LLC
Hialeah, FL
- $18 to $20 USD / hour
Career development and growth opportunities with our best-in-class training program to support you at every stage of your career

AMERICAN SYSTEMS

Problem Support Manager

Ashburn, VA, United States

$110,800 to $185,100 USD / year

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Job details

Pay: $110,800 to $185,100 USD / year
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking an experienced Problem Support Manager to lead problem management for the Network Operations Center (NOC) Network(s) Management Support Services program. This position will manage the lifecycle of network infrastructure problems, perform proactive and predictive trend analysis, coordinate root-cause investigations, develop workarounds and final solutions, and ensure that problems are properly documented, monitored, resolved, evaluated, and closed in accordance with the Problem Management Process.

Responsibilities

Implement and enforce the Problem Management Process, applicable standard operating procedures, service agreements, and reporting requirements.
Provide proactive and predictive problem management by reviewing problems, potential problems, incidents, and network trends to identify conditions that could degrade network performance or cause system or site outages.
Perform trend analysis of incidents and recurring issues to prevent future incidents, reduce repeat failures, and improve network reliability.
Record, categorize, prioritize, and maintain accurate problem records in accordance with processes and ticketing requirements.
Lead or coordinate investigation and diagnosis of underlying root causes across network data, voice, video, cellular, and other in-scope network technologies.
Initiate and coordinate appropriate resolution actions, including temporary workarounds for Incident Management and development of final solutions for known errors.
Work with Incident Management to make approved workarounds available and ensure related incident, problem, and known-error records remain synchronized.
Continuously monitor outstanding problems and escalate them in accordance with the Problem Management Process and established SOPs.
Verify that solutions successfully resolve the underlying issue before closing a problem; ensure tickets include complete historical descriptions of the problem, investigation, workaround, and resolution.
Conduct regular problem reviews and evaluations with the government Problem Manager to identify trends, lessons learned, and opportunities to improve the Problem Management Process.
Support NOC weekly incident and problem management meetings and provide concise status briefings, action items, and recommendations for process improvement.
Coordinate with Tier 1, Tier 2, Tier 3, engineering, application management, and other technical support personnel as needed to resolve complex network problems.

Qualifications

Bachelor’s degree in a related field.
Minimum of ten (10) years of experience in network operations.
Demonstrated experience managing problem records, root-cause analysis, known errors, workarounds, corrective actions, and service-improvement activities in an enterprise network operations environment.
Experience with ITIL-based Incident, Problem, Event, Change, Configuration, and Knowledge Management processes.
Experience with ServiceNow or comparable IT service-management and ticketing platforms.
Experience using network performance-management, monitoring, event-correlation, and reporting tools to identify trends and predict service degradation.
Experience developing root-cause analyses, known-error records, corrective-action plans, knowledge articles, and operational dashboards.
Experience supporting network data, voice, video, cellular, load-balancing, firewall, and related infrastructure technologies.
Ability to communicate effectively with Government Problem Managers, technical teams, operations personnel, and other stakeholders; prepare clear reports and brief senior personnel.
Ability to work within documented processes, escalation procedures, service agreements, ticketing systems, and quality standards.

Preferred Qualifications:

Experience supporting a federal or other large enterprise network operations center.

Security Clearance:

Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance

Certification:

ITIL certification
CCNA or Network+ certification, or equivalent Level 2 capability with demonstrated proficiency in routing, switching, firewalls, and load balancing and four to six (4–6) years of relevant experience.

Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $110,800.00/Yr. - USD $185,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status

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