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Program Manager
General Dynamics Mission Systems, Inc
Bloomington, MN
This Program Manager will be responsible for creating and executing the Common Parts Program in support of the Navy Strategic Systems Program (SSP) Trident II D5 Life Extension 2 program.…
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Assistant Site Manager - Clean Express Auto Wash
Express Wash Concepts LLC
Mount Pleasant, PA
- $22 USD / hour
…career or looking to take it to the next level, we’re here to support your…
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Assistant Site Manager II - Clean Express Auto Wash
Express Wash Concepts LLC
Cleveland, OH
- $22 USD / hour
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Mechanical Engineer - HVAC/Plumbing - Data Centers
Black & Veatch Family of Companies
Bloomington, MN · Tualatin, OR · Cary, NC · Rancho Cordova, CA · Greenwood Village, CO · Houston, TX · Ann Arbor, MI · Overland Park, KS · Phoenix, AZ · Los Angeles, CA · Dallas, TX · Orlando, FL · Walnut Creek, CA
…focusing on your own individual development. The foundation of BV Operations provides the ability to move where your skills are needed and allows for a collaborative and innovative culture…
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Front Office Assistant | Outpatient Urogynecology | Dr Phillips - Ocoee
Orlando Health
Orlando, FL
…Choose Well Position Summary The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone…
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Front Office Assistant | Outpatient GYN | Downtown ORL
Orlando Health
ORLANDO, FL
…Choose Well Position Summary The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone…
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Inventory Control Specialist
Tractor Supply Company
Oxford, MI
…inventory control, receiving accuracy, and compliance routines that support store operations. The role executes receiving, inventory adjustment, reconciliation, transfer, buyback/RTV,…
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BSA/AML Investigation Specialist IV
OH
First Financial Bank is responsible for maintaining an effective Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) program for risk rating clients, monitoring, detecting, and reporting…
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Restaurant Zone Manager
Raising Cane's
Denham Springs, LA
- $15 USD / hour
The Restaurant Zone Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in management…
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Restaurant Manager
Raising Cane's
Denham Springs, LA
- $18 USD / hour
The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management…
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Counter Sales
FWEP Acquisition, Inc.
Murrieta, CA
- $19 to $22.88 USD / hour
…maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional…
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Global Network Security Team Lead (Firewall & Network Security Operations)
American Honda Motor Co., Inc.
Marysville, OH · Raymond, OH · Greensboro, NC
Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
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Procurement Specialist II
UWSTO University of Wisconsin Stout Polytechnic
Menomonie, WI
Experience providing customer service or administrative support in a professional environment.
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Maintenance Manager
Dairy Farmers of America, Inc.
Cedarburg, WI
Lead and develop a unionized maintenance team to support safe, efficient, and reliable plant operations.
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Manufacturing Coordinator
BEECH-NUT NUTRITION COMPANY
Amsterdam, NY
- $52,000 to $60,000 USD / year
The Manufacturing Coordinator for Beech-Nut Nutrition Company, reports to the Manufacturing Manager and is responsible for supporting the supply chain team initiatives working towards…
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Compliance Review Attorney
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Boston, MA
- $120,000 to $160,000 USD / year
appropriate disposition and support program objectives. The Compliance Review Attorney
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SF, CA
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Compliance Review Attorney
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NURSING SUPERVISOR (UM Health Adult Hospitals, 8D Intermediate Care/Intensive Care Unit)
University of Michigan
Ann Arbor, MI
…while in this leadership role. Examples include Certified Nurse Manager and Leader (CNML) or, Nurse Executive (NE-BC). Certifications must be recognized by the Magnet Recognition Program…
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AMERICAN SYSTEMS

Problem Support Manager

Ashburn, VA, United States

$110,800 to $185,100 USD / year

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Job details

Pay: $110,800 to $185,100 USD / year
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking an experienced Problem Support Manager to lead problem management for the Network Operations Center (NOC) Network(s) Management Support Services program. This position will manage the lifecycle of network infrastructure problems, perform proactive and predictive trend analysis, coordinate root-cause investigations, develop workarounds and final solutions, and ensure that problems are properly documented, monitored, resolved, evaluated, and closed in accordance with the Problem Management Process.

Responsibilities

Implement and enforce the Problem Management Process, applicable standard operating procedures, service agreements, and reporting requirements.
Provide proactive and predictive problem management by reviewing problems, potential problems, incidents, and network trends to identify conditions that could degrade network performance or cause system or site outages.
Perform trend analysis of incidents and recurring issues to prevent future incidents, reduce repeat failures, and improve network reliability.
Record, categorize, prioritize, and maintain accurate problem records in accordance with processes and ticketing requirements.
Lead or coordinate investigation and diagnosis of underlying root causes across network data, voice, video, cellular, and other in-scope network technologies.
Initiate and coordinate appropriate resolution actions, including temporary workarounds for Incident Management and development of final solutions for known errors.
Work with Incident Management to make approved workarounds available and ensure related incident, problem, and known-error records remain synchronized.
Continuously monitor outstanding problems and escalate them in accordance with the Problem Management Process and established SOPs.
Verify that solutions successfully resolve the underlying issue before closing a problem; ensure tickets include complete historical descriptions of the problem, investigation, workaround, and resolution.
Conduct regular problem reviews and evaluations with the government Problem Manager to identify trends, lessons learned, and opportunities to improve the Problem Management Process.
Support NOC weekly incident and problem management meetings and provide concise status briefings, action items, and recommendations for process improvement.
Coordinate with Tier 1, Tier 2, Tier 3, engineering, application management, and other technical support personnel as needed to resolve complex network problems.

Qualifications

Bachelor’s degree in a related field.
Minimum of ten (10) years of experience in network operations.
Demonstrated experience managing problem records, root-cause analysis, known errors, workarounds, corrective actions, and service-improvement activities in an enterprise network operations environment.
Experience with ITIL-based Incident, Problem, Event, Change, Configuration, and Knowledge Management processes.
Experience with ServiceNow or comparable IT service-management and ticketing platforms.
Experience using network performance-management, monitoring, event-correlation, and reporting tools to identify trends and predict service degradation.
Experience developing root-cause analyses, known-error records, corrective-action plans, knowledge articles, and operational dashboards.
Experience supporting network data, voice, video, cellular, load-balancing, firewall, and related infrastructure technologies.
Ability to communicate effectively with Government Problem Managers, technical teams, operations personnel, and other stakeholders; prepare clear reports and brief senior personnel.
Ability to work within documented processes, escalation procedures, service agreements, ticketing systems, and quality standards.

Preferred Qualifications:

Experience supporting a federal or other large enterprise network operations center.

Security Clearance:

Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance

Certification:

ITIL certification
CCNA or Network+ certification, or equivalent Level 2 capability with demonstrated proficiency in routing, switching, firewalls, and load balancing and four to six (4–6) years of relevant experience.

Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $110,800.00/Yr. - USD $185,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status

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