Jobs in the United States

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Added 1 hour ago
Service Desk Operations Manager
Milestone Technologies, Inc.
San Francisco, CA, CA
Milestone Technologies is looking for a passionate, self-motivated Service Desk Operations Manager who brings a wealth of people management, knowledge and expertise.
Added 2 hours ago
Queue Manager/ITSM Operations Analyst
Global Enterprise Services, LLC
Fort Meade, MD
GES is seeking an experienced Queue Manager / ITSM Operations Analyst to support the Defense Enclave Services (DES) program at Fort Meade, Maryland. The DES program supports the Defense…
Added 4 hours ago
Incident Manager
Accenture Federal Services
Lorton, VA
…field AND 3+ years of experience in Incident Response, Security Operations, Cybersecurity, DFIR, Risk Management, IT Service Management, or NOC; OR 5+ years of hands-on experience in…
Added 5 hours ago
AS
Program Manager
AMERICAN SYSTEMS
Ashburn, VA
- $159,200 to $265,800 USD / year
…Analysis, and Training. We are seeking a senior Network Program Manager to lead the successful delivery of Network Operations Center (NOC) and Wireless Network Operations Center (WNOC)…
Added 9 hours ago
AS
Technical Manager
AMERICAN SYSTEMS
Springfield, VA
- $133,000 to $222,100 USD / year
…Analysis, and Training. We are seeking an experienced Technical Manager to provide technical leadership and oversight for network infrastructure operations supporting a Network Operations…
Added 9 hours ago
AS
Problem Support Manager
AMERICAN SYSTEMS
Ashburn, VA
- $110,800 to $185,100 USD / year
…and Training. We are seeking an experienced Problem Support Manager to lead problem management for the Network Operations Center (NOC) Network(s) Management Support Services program. This…
Added 9 hours ago
AS
Incident Support Manager
AMERICAN SYSTEMS
Ashburn, VA
- $110,800 to $185,100 USD / year
We are seeking an experienced Incident Support Manager to lead incident management and major-incident coordination for a large, mission-critical government network operations environment.…
Added 9 hours ago
EI
IT Systems Administrator
Ergotron, Inc.
Murfreesboro, TN
- $85,000 to $110,000 USD / year
…various security technologies. This position reports to the Manager Service Operations & Security, Information…
Added 10 hours ago
VoIP Systems Support/Administrator
SCT Recruiting
Orlando, FL
…testing, troubleshooting, and end-user support. Reporting to the Manager, VoIP Services, this role brings strong VoIP and telephony administration skills to our cloud-based voice…
Added 1 day ago
MGR FIELD OPERATIONS- PUB SEC
Lumen
Raleigh, NC
The Manager Field Operations is accountable for leading the service delivery efforts to National network and customers, as well as all enterprise business products and services. Strong…
Added 1 day ago
GI
Systems Technician II (NOC)
GD Information Technology, Inc.
United States
- $21.25 to $28.75 USD / hour
Demonstrated experience with supporting -or- the ability to learn how to support an enterprise operations center (or NOC) through monitoring, managing systems and networks using advanced…
Added 2 days ago
Network Construction Manager - Break Fix, Fiber Restoration & Network Maintenance - Night Shift - GA
Zayo Group LLC
Remote, United States
Coordinate emergency response contractors, construction crews, splicers, locators, utility owners, the Network Operations Center (NOC), engineering, and operations resources.
Added 2 days ago
Deputy Operations Manager
CACI International
National Harbor, MD
CACI is seeking a Deputy Operations Manager to support a DHS IT services contract, as a key operational leader ensuring that Service Desk Tier I and ITFO Tier II operate as a cohesive,…
Added 2 days ago
Network Operations & Engineering Manager
CACI International
National Harbor, MD
CACI is seeking a Network Operations & Engineering Manager to join our Desktop Support Services (DSS) team supporting the Department of Homeland Security (DHS). The Network Operations &…
Added 2 days ago
Principal Network Operations Engineer / IT Operations Specialist (US)
TD Bank
Mount Laurel, NJ
As a Principal Network Operations Engineer , you will play a critical role within the Technology Response (L2) team, responsible for rapid incident resolution and root cause analysis across…
Added 2 days ago
A
Manager, Wireless NOC
Amdocs
Denver
- $96,250 to $158,125 USD / year
The Manager, Wireless NOC manages a 24/7 Network Operations Center. This role leads, directs, and manages a group of Network Surveillance, Incident Management, and Fault Isolation &…
Added 3 days ago
Deputy Operations Service Delivery Manager (SDM)
LEIDOS, INC.
Shiloh, IL
We are seeking a highly motivated and experienced Operations Deputy Service Delivery Manager to join our team onsite at Scott Air Force Base, Illinois, supporting the Defense Information…
Added 3 days ago
Manager, IT Client Operations
Red River
Chantilly, VA
The IT Client Operations Manager is a client-facing governance role within the Managed Services division, responsible for ensuring that operational service delivery aligns with client…
Added 3 days ago
CO
ADMINISTRATIVE INTERN (NON-CAREER) - INFORMATION MANAGEMENT
City of Long Beach
Long Beach, CA
- $25.09 USD / hour
Under general supervision and reporting directly to the Manager of Network Operations Center, the Administrative Intern will support the Network Operations Center (NOC) team in maintaining…
Added 3 days ago
B
Red Hat Certified Engineer (RHCE)
Bowhead
Corona, CA
- $200,000 to $240,000 USD / year
…Collaborate with cybersecurity, networking, DevSecOps, SOC/NOC, and application teams to ensure secure, resilient, and compliant operations.• Develop and maintain technical documentation…
Added 3 days ago
IT SPECIALIST (ENTARCH)
Naval Sea Systems Command
Crane, IN
Added 4 days ago
Deputy Operations Manager
CACI, INC.-FEDERAL
National Harbor, MD
CACI is seeking a Deputy Operations Manager to support a DHS IT services contract, as a key operational leader ensuring that Service Desk Tier I and ITFO Tier II operate as a cohesive,…
Added 4 days ago
Network Operations & Engineering Manager
CACI, INC.-FEDERAL
National Harbor, MD
CACI is seeking a Network Operations & Engineering Manager to join our Desktop Support Services (DSS) team supporting the Department of Homeland Security (DHS). The Network Operations &…
Added 4 days ago
Network Operations & Engineering Manager
CACI
National Harbor, MD · National Harbor
CACI is seeking a Network Operations & Engineering Manager to join our Desktop Support Services (DSS) team supporting the Department of Homeland Security (DHS). The Network Operations &…
Added 4 days ago
RAN Deployment Engineer
AST SpaceMobile
Lanham, MD
Act as the central point of contact for all lab‑related activities with MNO technical teams, internal engineering, NOC, and vendor partners, ensuring clear communication and coordinated…

AMERICAN SYSTEMS

Problem Support Manager

Ashburn, VA, United States

$110,800 to $185,100 USD / year

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Job details

Pay: $110,800 to $185,100 USD / year
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking an experienced Problem Support Manager to lead problem management for the Network Operations Center (NOC) Network(s) Management Support Services program. This position will manage the lifecycle of network infrastructure problems, perform proactive and predictive trend analysis, coordinate root-cause investigations, develop workarounds and final solutions, and ensure that problems are properly documented, monitored, resolved, evaluated, and closed in accordance with the Problem Management Process.

Responsibilities

Implement and enforce the Problem Management Process, applicable standard operating procedures, service agreements, and reporting requirements.
Provide proactive and predictive problem management by reviewing problems, potential problems, incidents, and network trends to identify conditions that could degrade network performance or cause system or site outages.
Perform trend analysis of incidents and recurring issues to prevent future incidents, reduce repeat failures, and improve network reliability.
Record, categorize, prioritize, and maintain accurate problem records in accordance with processes and ticketing requirements.
Lead or coordinate investigation and diagnosis of underlying root causes across network data, voice, video, cellular, and other in-scope network technologies.
Initiate and coordinate appropriate resolution actions, including temporary workarounds for Incident Management and development of final solutions for known errors.
Work with Incident Management to make approved workarounds available and ensure related incident, problem, and known-error records remain synchronized.
Continuously monitor outstanding problems and escalate them in accordance with the Problem Management Process and established SOPs.
Verify that solutions successfully resolve the underlying issue before closing a problem; ensure tickets include complete historical descriptions of the problem, investigation, workaround, and resolution.
Conduct regular problem reviews and evaluations with the government Problem Manager to identify trends, lessons learned, and opportunities to improve the Problem Management Process.
Support NOC weekly incident and problem management meetings and provide concise status briefings, action items, and recommendations for process improvement.
Coordinate with Tier 1, Tier 2, Tier 3, engineering, application management, and other technical support personnel as needed to resolve complex network problems.

Qualifications

Bachelor’s degree in a related field.
Minimum of ten (10) years of experience in network operations.
Demonstrated experience managing problem records, root-cause analysis, known errors, workarounds, corrective actions, and service-improvement activities in an enterprise network operations environment.
Experience with ITIL-based Incident, Problem, Event, Change, Configuration, and Knowledge Management processes.
Experience with ServiceNow or comparable IT service-management and ticketing platforms.
Experience using network performance-management, monitoring, event-correlation, and reporting tools to identify trends and predict service degradation.
Experience developing root-cause analyses, known-error records, corrective-action plans, knowledge articles, and operational dashboards.
Experience supporting network data, voice, video, cellular, load-balancing, firewall, and related infrastructure technologies.
Ability to communicate effectively with Government Problem Managers, technical teams, operations personnel, and other stakeholders; prepare clear reports and brief senior personnel.
Ability to work within documented processes, escalation procedures, service agreements, ticketing systems, and quality standards.

Preferred Qualifications:

Experience supporting a federal or other large enterprise network operations center.

Security Clearance:

Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance

Certification:

ITIL certification
CCNA or Network+ certification, or equivalent Level 2 capability with demonstrated proficiency in routing, switching, firewalls, and load balancing and four to six (4–6) years of relevant experience.

Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $110,800.00/Yr. - USD $185,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status

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