Jobs in the United States

25+ jobs

Save this search

Added 5 mins ago
Manager - Finance & Accounting Applications
Quality Technology Services, LLC
Ashburn, VA
As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven…
Added 6 mins ago
Preconstruction Vendor Manager
SAIIA
Birmingham, AL
Saiia Construction Company LLC, a MasTec company, is currently hiring for a Pre-Construction Vendor Manager to join our team!
Added 6 mins ago
Regional Safety Manager
McKee Utility
DALLAS, TX
McKee Utility Contractors is now hiring a Regional Safety Manager for an ongoing project in Dallas, TX!
Added 8 mins ago
Senior Project Manager-Retail Bank Construction (Ground-Up/Fit-Outs)
Turner & Townsend
Remote, United States
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership…
Added 8 mins ago
Director, Global Total Rewards, People Operations & HR Technology
Clinigen
Remote, United States
Clinigen is seeking an experienced global People leader to lead Total Rewards and the operational infrastructure behind an effective employee experience.
Added 9 mins ago
Senior Engineer - Electrical
Qualus
Remote, United States
Assess project-specific engineering resource needs and communicate staffing, schedule, scope, or technical concerns to the project manager.
Added 9 mins ago
Senior Engineer - Electrical
Qualus
Remote, United States
Qualus is a leading pure-play power solutions firm and innovator at the forefront of power infrastructure transformation, with differentiated capabilities across grid modernization,…
Added 9 mins ago
Senior Engineer - Electrical
Qualus
Remote, United States
Qualus is a leading pure-play power solutions firm and innovator at the forefront of power infrastructure transformation, with differentiated capabilities across grid modernization,…
Added 9 mins ago
Senior Mainframe Systems Programmer / Infrastructure Engineering - SMP/E
Syncreon Consulting
Remote, United States
Mainframe systems infrastructure, architecture, and design
Added 13 mins ago
SO
Transportation Engineer Licensed Specialist 13 (Traffic & Safety Regulations and Standards Engineer)
State of Michigan
Lansing, MI
- $45.84 to $64.99 USD / hour
…and health of the state’s traveling public, includes project/program manager responsibilities, and develops standards, guidelines, and…
Added 14 mins ago
Preconstruction Vendor Manager
CEI Services
Birmingham, AL
Saiia Construction Company LLC, a MasTec company, is currently hiring for a Pre-Construction Vendor Manager to join our team!
Added 15 mins ago
Sr. Engineer, Controls and Automation
MCA - Alpolic
Chesapeake, VA
…upgrades; establish and support secure, maintainable OT network infrastructure; implement and sustain the plant SCADA platform; improve equipment availability; and ensure electrical,…
Added 16 mins ago
Environmental, Health & Safety (EHS) Manager
Itron, Inc.
United States of America, SC
The EHS Manager will lead environmental, health, and safety for our large-scale manufacturing facility of approximately 1,500 employees in West Union, SC.
Added 16 mins ago
Strategy & Planning Manager
Cisco
Research Triangle Park, NC
The application window is expected to close on: 11/07/2026Partner Strategy Manager - Splunk CX Technical Partner Strategy
Added 18 mins ago
Regional Safety Manager
McKee Utility
DALLAS, TX
McKee Utility Contractors is now hiring a Regional Safety Manager for an ongoing project in Dallas, TX!
Added 18 mins ago
Lead Systems Integrator / Platform Integration Lead
Peraton
Chantilly, VA
…production. This role works closely with the Chief Architect, Program Manager, cybersecurity personnel, and engineering teams across Peraton and its industry partners to manage technical…
Added 20 mins ago
Engineer, III, Sr/Principal
Southern Company
Naperville, IL
Put your engineering expertise to work on the natural gas infrastructure that supports customer demand. In this role, you’ll lead project engineering, project management, and technical…
Added 20 mins ago
Technical Product Manager - Treasury & Commercial Banking
Fiserv Solutions LLC
Alpharetta, GA
Coordinate with product owners, system architects, Quality Assurance (QA), security and infrastructure teams during Scaled Agile Framework (SAFe) Program Increment (PI) planning to align…
Added 21 mins ago
W
CDL Truck Driver - Home Daily, PTO, 401k
WM
Wisconsin Rapids, WI
- $22 to $31 USD / hour
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 21 mins ago
CDL Truck Driver-Residential ASL
WM
Hobe Sound, FL
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 21 mins ago
Senior Project Manager
Savannah River National Laboratory
Aiken, SC
…Managers to join our Project Management Office. The Senior Project Manager provides leadership and overall management for capital asset projects from project initiation through design,…
Added 23 mins ago
MaTRIC Project Manager
University of North Carolina- Chapel Hill
NC
The MaTRIC Project Manager position will manage efforts for 2-3 federally or privately funded cancer-related, population sciences projects. The position is part of the Lineberger Cancer…
Added 23 mins ago
Enterprise Account Executive
SentinelOne
FL
…SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact…
Added 24 mins ago
AU
Account Manager
ABM US
CHARLOTTE, NC · Charlotte, NC
- $68,000 USD / year
The Account Manager is responsible for overseeing facilities operations and client relationships. This position ensures service excellence, contract compliance, employee engagement, safety…
Added 24 mins ago
MM
Marketing Specialist
MILLERBERND MANUFACTURING COMPANY LLC
Sauk Rapids, MN
- $61,908 to $73,481 USD / year
…the VP of Marketing and working closely with the Marketing Manager on project direction, this role combines hands-on marketing work with project management and maintains the shared…

AMERICAN SYSTEMS

Problem Support Manager

Ashburn, VA, United States

$110,800 to $185,100 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $110,800 to $185,100 USD / year
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking an experienced Problem Support Manager to lead problem management for the Network Operations Center (NOC) Network(s) Management Support Services program. This position will manage the lifecycle of network infrastructure problems, perform proactive and predictive trend analysis, coordinate root-cause investigations, develop workarounds and final solutions, and ensure that problems are properly documented, monitored, resolved, evaluated, and closed in accordance with the Problem Management Process.

Responsibilities

Implement and enforce the Problem Management Process, applicable standard operating procedures, service agreements, and reporting requirements.
Provide proactive and predictive problem management by reviewing problems, potential problems, incidents, and network trends to identify conditions that could degrade network performance or cause system or site outages.
Perform trend analysis of incidents and recurring issues to prevent future incidents, reduce repeat failures, and improve network reliability.
Record, categorize, prioritize, and maintain accurate problem records in accordance with processes and ticketing requirements.
Lead or coordinate investigation and diagnosis of underlying root causes across network data, voice, video, cellular, and other in-scope network technologies.
Initiate and coordinate appropriate resolution actions, including temporary workarounds for Incident Management and development of final solutions for known errors.
Work with Incident Management to make approved workarounds available and ensure related incident, problem, and known-error records remain synchronized.
Continuously monitor outstanding problems and escalate them in accordance with the Problem Management Process and established SOPs.
Verify that solutions successfully resolve the underlying issue before closing a problem; ensure tickets include complete historical descriptions of the problem, investigation, workaround, and resolution.
Conduct regular problem reviews and evaluations with the government Problem Manager to identify trends, lessons learned, and opportunities to improve the Problem Management Process.
Support NOC weekly incident and problem management meetings and provide concise status briefings, action items, and recommendations for process improvement.
Coordinate with Tier 1, Tier 2, Tier 3, engineering, application management, and other technical support personnel as needed to resolve complex network problems.

Qualifications

Bachelor’s degree in a related field.
Minimum of ten (10) years of experience in network operations.
Demonstrated experience managing problem records, root-cause analysis, known errors, workarounds, corrective actions, and service-improvement activities in an enterprise network operations environment.
Experience with ITIL-based Incident, Problem, Event, Change, Configuration, and Knowledge Management processes.
Experience with ServiceNow or comparable IT service-management and ticketing platforms.
Experience using network performance-management, monitoring, event-correlation, and reporting tools to identify trends and predict service degradation.
Experience developing root-cause analyses, known-error records, corrective-action plans, knowledge articles, and operational dashboards.
Experience supporting network data, voice, video, cellular, load-balancing, firewall, and related infrastructure technologies.
Ability to communicate effectively with Government Problem Managers, technical teams, operations personnel, and other stakeholders; prepare clear reports and brief senior personnel.
Ability to work within documented processes, escalation procedures, service agreements, ticketing systems, and quality standards.

Preferred Qualifications:

Experience supporting a federal or other large enterprise network operations center.

Security Clearance:

Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance

Certification:

ITIL certification
CCNA or Network+ certification, or equivalent Level 2 capability with demonstrated proficiency in routing, switching, firewalls, and load balancing and four to six (4–6) years of relevant experience.

Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $110,800.00/Yr. - USD $185,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status

Apply About employer

Report this job