Jobs in the United States

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Added 10 mins ago
Supplier Quality Assurance Specialist
Textron
Fort Worth, TX
…Bell is shaping the future of aviation through specialized engineering. And we want…
Added 11 mins ago
Regional Sales Manager South West
IMI Climate Control
Phoenix, AZ
Job Title - Regional Sales Manager South West
Added 13 mins ago
Senior Technical Program Manager (TPM) – Data Center Systems
CFO Trane U.S. Inc.-CFO
Davidson, NC · Grand Rapids, MI
The Data Center Vertical is seeking a Senior Technical Program Manager (TPM) – Data Center Systems who will lead/oversee major deployment programs while working with internal and external…
Added 13 mins ago
Technician Apprentice
CFO Trane U.S. Inc.-CFO
Tyler, TX
Technical school certificates and/or formal HVAC training/experience is not required but will be considered when determining proficiency level for the program and starting compensation.
Added 15 mins ago
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Project Manager (Construction)
PECO
PHILADELPHIA, PA
- $83,200 USD / year
JOB SCOPEThe Project Manager is an individual contributor accountable for leading projects for various organizations. In this role, the Project Manager will actively manage or support a…
Added 16 mins ago
2027 Chubb Associate, Construction Risk Engineer
ACE American Insurance Company
New York, NY · NY · Whitehouse Station, NJ
Our Chubb Associate Program is a great starting point for individuals seeking an entry-level role in the insurance industry as a Construction Risk Control Consultant. The role of the CRC…
Added 18 mins ago
Maintenance Service Manager
Federal Express Corporation
Fairless Hills, PA
Communicates the level of quality and safety expected in the performance of maintenance tasks in alignment with FedEx FedEx standards.
Added 18 mins ago
Structural Engineering Group Leader - Return Home. Build Something Bigger.
KPFF Consulting Engineers
Birmingham, AL
With the support of your Team Leader and our Reporting Center Manager, you will help grow KPFF’s structural engineering group in the Birmingham market, expand the office’s local presence,…
Added 18 mins ago
Structural Engineering Group Leader - Return Home. Build Something Bigger.
KPFF Consulting Engineers
Indianapolis, IN
With the support of your Team Leader and our Reporting Center Manager, you will help grow KPFF’s structural engineering group in the Indianapolis market, expand the office’s local presence,…
Added 19 mins ago
Engineer, III, Sr/Principal
Southern Company
Naperville, IL
Opportunities at multiple levels: This position may be filled as Engineering III (Level 5), Senior Engineer (Level 6), or Principal Engineer (Level 7). Candidates who demonstrate advanced…
Added 21 mins ago
Associate Analyst, Transmission (hybrid schedule)
Eversource Energy Service Company
Westwood, MA
Eversource is looking for an Associate Analyst, Transmission to support the Capital Program and Regulatory Response team. Individual will participate in the planning, and/or review of…
Added 25 mins ago
Horticulture Technician
North Carolina Agricultural and Technical State University
NC
…the North Carolina A&T State University Agricultural Research program, and the Center for Environmental Farming Systems Small Farm Unit, in Goldsboro, NC. This position is responsible to…
Added 25 mins ago
Electrical Subject Matter Expert (SME)
Salute Inc.
Dallas, TX · Royse City, TX
Peace of Mind: The Employee Assistance Program is available to all employees, even if you do not participate in the benefits package.
Added 27 mins ago
Distribution Program Manager
FirstEnergy
Akron, OH
An employee hired at the Distribution Program Manager II level will be expected to perform all the above responsibilities with more proficiency, and in a more independent manner. Further,…
Added 32 mins ago
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Interior Designer Project Manager
Actalent
Ardmore, PA
- $52.88 to $60.1 USD / hour
…and hospitality environments. The Interior Designer Project Manager oversees 24 person design teams, balances competing deadlines and resources, and ensures that all projects meet design,…
Added 38 mins ago
Engineer III (P353)
Tarrant Regional Water District
Fort Worth, TX
The Engineer III develops a broad knowledge of the District Engineering Department standards, practices, and infrastructure facility operations, as well as skills in a specific practice…
Added 38 mins ago
Nutrition Services Assistant- Robert Churchwell Elementary (2026-2027)
Metro Nashville Public Schools
Nashville, TN
Offering a range of program and opportunities, MNPS has options to fit every family's needs. Whether you are looking for advanced academics, visual and performing arts, special education…
Added 40 mins ago
Sr. Engineer - Software Eng
Ally Bank
Charlotte, NC
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program…
Added 41 mins ago
Procurement Manager
PagerDuty
Atlanta, GA
PagerDuty is seeking an exceptional, forward-thinking Procurement Manager to join our team! In this role, you will act as a core strategic business partner to our Product Management…
Added 41 mins ago
Procurement Manager
PagerDuty
Atlanta, GA
PagerDuty is seeking an exceptional, forward-thinking Procurement Manager to join our team! In this role, you will act as a core strategic business partner to our Product Management…
Added 42 mins ago
Unified Communications Administrator
CACI
Washington, DC · Washington
…the enterprise. Responsibilities are based on tiered skill level for resolution supporting customers on all managed DCE/DTE plus scheduled or active Video Teleconferences. Candidate will…
Added 44 mins ago
Mechanical Engineer - HVAC/Plumbing - Data Centers
Black & Veatch Family of Companies
Bloomington, MN · Tualatin, OR · Cary, NC · Rancho Cordova, CA · Greenwood Village, CO · Houston, TX · Ann Arbor, MI · Overland Park, KS · Phoenix, AZ · Los Angeles, CA · Dallas, TX · Orlando, FL · Walnut Creek, CA
Bachelor's Degree in Engineering from either a recognized accredited program in their home country or the country in which the professional is practicing.
Added 45 mins ago
Project Engineer
Hourigan
Richmond, VA
We have an opening for a motivated individual with a thirst to learn to join our team as a Project Engineer. This entry-level position will provide you with access to learn the various…
Added 50 mins ago
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Maintenance Technician I
Protolabs
Raleigh, NC
- $24.18 to $32.26 USD / hour
…issues and performing preventive maintenance to partnering with Engineering on reliability improvements, you'll have a direct impact on productivity, quality, and safety. This role offers…
Added 1 hour ago
Senior Partner Enablement Product Manager, Storage Platform
Nvidia
Santa Clara, CA
This Senior Partner Enablement Product Manager, Storage Platform role owns storage solution adoption and enablement across our ODM partners, with a focus on integrating NVIDIA storage…

AMERICAN SYSTEMS

Problem Support Manager

Ashburn, VA, United States

$110,800 to $185,100 USD / year

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Job details

Pay: $110,800 to $185,100 USD / year
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking an experienced Problem Support Manager to lead problem management for the Network Operations Center (NOC) Network(s) Management Support Services program. This position will manage the lifecycle of network infrastructure problems, perform proactive and predictive trend analysis, coordinate root-cause investigations, develop workarounds and final solutions, and ensure that problems are properly documented, monitored, resolved, evaluated, and closed in accordance with the Problem Management Process.

Responsibilities

Implement and enforce the Problem Management Process, applicable standard operating procedures, service agreements, and reporting requirements.
Provide proactive and predictive problem management by reviewing problems, potential problems, incidents, and network trends to identify conditions that could degrade network performance or cause system or site outages.
Perform trend analysis of incidents and recurring issues to prevent future incidents, reduce repeat failures, and improve network reliability.
Record, categorize, prioritize, and maintain accurate problem records in accordance with processes and ticketing requirements.
Lead or coordinate investigation and diagnosis of underlying root causes across network data, voice, video, cellular, and other in-scope network technologies.
Initiate and coordinate appropriate resolution actions, including temporary workarounds for Incident Management and development of final solutions for known errors.
Work with Incident Management to make approved workarounds available and ensure related incident, problem, and known-error records remain synchronized.
Continuously monitor outstanding problems and escalate them in accordance with the Problem Management Process and established SOPs.
Verify that solutions successfully resolve the underlying issue before closing a problem; ensure tickets include complete historical descriptions of the problem, investigation, workaround, and resolution.
Conduct regular problem reviews and evaluations with the government Problem Manager to identify trends, lessons learned, and opportunities to improve the Problem Management Process.
Support NOC weekly incident and problem management meetings and provide concise status briefings, action items, and recommendations for process improvement.
Coordinate with Tier 1, Tier 2, Tier 3, engineering, application management, and other technical support personnel as needed to resolve complex network problems.

Qualifications

Bachelor’s degree in a related field.
Minimum of ten (10) years of experience in network operations.
Demonstrated experience managing problem records, root-cause analysis, known errors, workarounds, corrective actions, and service-improvement activities in an enterprise network operations environment.
Experience with ITIL-based Incident, Problem, Event, Change, Configuration, and Knowledge Management processes.
Experience with ServiceNow or comparable IT service-management and ticketing platforms.
Experience using network performance-management, monitoring, event-correlation, and reporting tools to identify trends and predict service degradation.
Experience developing root-cause analyses, known-error records, corrective-action plans, knowledge articles, and operational dashboards.
Experience supporting network data, voice, video, cellular, load-balancing, firewall, and related infrastructure technologies.
Ability to communicate effectively with Government Problem Managers, technical teams, operations personnel, and other stakeholders; prepare clear reports and brief senior personnel.
Ability to work within documented processes, escalation procedures, service agreements, ticketing systems, and quality standards.

Preferred Qualifications:

Experience supporting a federal or other large enterprise network operations center.

Security Clearance:

Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance

Certification:

ITIL certification
CCNA or Network+ certification, or equivalent Level 2 capability with demonstrated proficiency in routing, switching, firewalls, and load balancing and four to six (4–6) years of relevant experience.

Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $110,800.00/Yr. - USD $185,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status

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