Jobs in the United States

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Added 1 min ago
Sr. Lead, Public Relations
Royal Caribbean Cruises Ltd
Miami, FL
…Communications & Content to develop and execute the brand’s strategic communications and public relations strategies – with a focus on building PR across international markets – to increase…
Added 6 mins ago
Project Controls Specialist
Strategic Management Solutions, LLC.
Oak Ridge, TN
Strategic Management Solutions, LLC (SMSI) provides expert management consulting, program and project management, and technical consulting services to government and private-sector clients.…
Added 8 mins ago
Senior Project Manager-Retail Bank Construction (Ground-Up/Fit-Outs)
Turner & Townsend
Remote, United States
The Senior Project Manager provides consulting services for our financial services client account to help achieve the company's strategic business objectives. Projects consist of regional…
Added 8 mins ago
D
Product Marketing Manager
DataSpring
Remote, United States
- $120,000 to $140,000 USD / year
DataSpring is seeking a Product Marketing Manager to execute commercialization program success across our portfolio of provider and member data solutions, including customer-centric…
Added 8 mins ago
VH
Territory Account Manager HIV Prevention, Burbank, CA
ViiV Healthcare Company
CA
- $132,750 to $221,250 USD / year
…professional in Specialty Sales for the position of Territory Account Manager (TAM) on the long-acting HIV Injectable Treatment Sales team. The ability to thrive in a fast-paced, complex…
Added 8 mins ago
Territory Account Manager - Cincinnati
ViiV Healthcare Company
KY
…professional in Specialty Sales for the position of Territory Account Manager (TAM) on the long-acting HIV Injectable Treatment Sales team. The ability to thrive in a fast-paced, complex…
Added 9 mins ago
Program Manager
Resonetics
Blaine, MN · San Diego, CA · Bethel, CT · Dayton, OH
The Program Manager at Resonetics is a key leader who manages multi-site programs involving vertically integrated technologies, processes, and businesses. Reporting to the Director of…
Added 9 mins ago
Program Manager
Resonetics
Blaine, MN · San Diego, CA · Bethel, CT · Dayton, OH
The Program Manager at Resonetics is a key leader who manages multi-site programs involving vertically integrated technologies, processes, and businesses. Reporting to the Director of…
Added 9 mins ago
Program Manager
Resonetics
Blaine, MN · San Diego, CA · Bethel, CT · Dayton, OH
The Program Manager at Resonetics is a key leader who manages multi-site programs involving vertically integrated technologies, processes, and businesses. Reporting to the Director of…
Added 10 mins ago
Regional Maintenance Manager
Amazon.com Services LLC
Staten Island, NY · North Andover, MA · Nashville, TN · Oakley, CA · San Bernardino, CA · Chicago, IL · Phoenix, AZ · Dallas, TX
As a Regional Maintenance Manager, you will transform workplace environments across multiple sites by leading regional maintenance operations and developing the next generation of…
Added 12 mins ago
Director, Dining and Retail Food Services
Rhode Island College
RI
The Director of Dining and Retail Food Services provides strategic leadership and operational oversight for Rhode Island College’s comprehensive dining and retail food service program,…
Added 13 mins ago
Senior Design Manager
Clark Foundations, LLC
McLean, VA
Senior Design Managers are integral members of our design-build project teams. As a Senior Design Manager, you will provide critical guidance to partnered design firms on one or more of our…
Added 15 mins ago
A
EHS Manager - Industrial Hygiene and Lab Safety (onsite)
AbbVie
Worcester, MA
- $109,500 to $208,500 USD / year
The EHS Manager is a site-based professional responsible for developing, implementing, and continuously improving environmental, health, safety, and industrial hygiene programs. This role…
Added 16 mins ago
Environmental, Health & Safety (EHS) Manager
Itron, Inc.
United States of America, SC
The EHS Manager will lead environmental, health, and safety for our large-scale manufacturing facility of approximately 1,500 employees in West Union, SC.
Added 16 mins ago
Strategy & Planning Manager
Cisco
Research Triangle Park, NC
The application window is expected to close on: 11/07/2026Partner Strategy Manager - Splunk CX Technical Partner Strategy
Added 18 mins ago
US
Salesforce Senior Product Owner
Uncommon Schools
New York, NY
- $117,200 to $142,000 USD / year
The Senior Product Manager, Salesforce serves as the lead technical expert and strategic thought partner for Uncommon Schools’ Salesforce platforms. Sitting within the Data & IT team, this…
Added 19 mins ago
Senior Lead Product Manager, Deposit Pricing & Liquidity Strategy
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC · MINNEAPOLIS, MN
Strong executive communication and storytelling capabilities, with the ability to simplify complex deposit portfolio and funding concepts, build executive-ready narratives, and gain…
Added 21 mins ago
Program Manager
C2 Alaska, LLC
San Antonio, TX
The Program Manager - Subject Matter Expert RF serves as a senior advisor to AFRL/RFGW for the establishment, growth, and execution of urgent Offensive Cyber Operations (OCO) capabilities,…
Added 23 mins ago
Clinical Associate
St Jude Medical S C Inc
CA
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 24 mins ago
MC
Senior Project Manager
Moser Consulting
Indianapolis, IN
- $73,000 to $128,000 USD / year
Leads complex and high-impact projects, steering strategic goals and motivating teams toward high performance.
Added 26 mins ago
Technical Account Manager, Federal
Altana
D.C. or Brooklyn, NY · Brooklyn, NY · Washington, DC
We are seeking a Technical Account Manager to lead the deployment of a large-scale software solution within a federal agency. This role goes beyond traditional program management: you’ll…
Added 28 mins ago
Senior Associate, Development
Center for Employment Opportunities
Philadelphia, PA
The Senior Associate, Development builds upon these core fundraising functions by co-leading high-stakes, complex revenue opportunities (e.g., competitive government grants, national…
Added 28 mins ago
Senior Associate, Development
Center for Employment Opportunities
Riverside, CA
The Senior Associate, Development builds upon these core fundraising functions by co-leading high-stakes, complex revenue opportunities (e.g., competitive government grants, national…
Added 28 mins ago
Senior Associate, Development
Center for Employment Opportunities
Detroit, MI
The Senior Associate, Development builds upon these core fundraising functions by co-leading high-stakes, complex revenue opportunities (e.g., competitive government grants, national…
Added 28 mins ago
Senior Associate, Development
Center for Employment Opportunities
San Diego, CA
The Senior Associate, Development builds upon these core fundraising functions by co-leading high-stakes, complex revenue opportunities (e.g., competitive government grants, national…

AMERICAN SYSTEMS

Problem Support Manager

Ashburn, VA, United States

$110,800 to $185,100 USD / year

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Job details

Pay: $110,800 to $185,100 USD / year
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking an experienced Problem Support Manager to lead problem management for the Network Operations Center (NOC) Network(s) Management Support Services program. This position will manage the lifecycle of network infrastructure problems, perform proactive and predictive trend analysis, coordinate root-cause investigations, develop workarounds and final solutions, and ensure that problems are properly documented, monitored, resolved, evaluated, and closed in accordance with the Problem Management Process.

Responsibilities

Implement and enforce the Problem Management Process, applicable standard operating procedures, service agreements, and reporting requirements.
Provide proactive and predictive problem management by reviewing problems, potential problems, incidents, and network trends to identify conditions that could degrade network performance or cause system or site outages.
Perform trend analysis of incidents and recurring issues to prevent future incidents, reduce repeat failures, and improve network reliability.
Record, categorize, prioritize, and maintain accurate problem records in accordance with processes and ticketing requirements.
Lead or coordinate investigation and diagnosis of underlying root causes across network data, voice, video, cellular, and other in-scope network technologies.
Initiate and coordinate appropriate resolution actions, including temporary workarounds for Incident Management and development of final solutions for known errors.
Work with Incident Management to make approved workarounds available and ensure related incident, problem, and known-error records remain synchronized.
Continuously monitor outstanding problems and escalate them in accordance with the Problem Management Process and established SOPs.
Verify that solutions successfully resolve the underlying issue before closing a problem; ensure tickets include complete historical descriptions of the problem, investigation, workaround, and resolution.
Conduct regular problem reviews and evaluations with the government Problem Manager to identify trends, lessons learned, and opportunities to improve the Problem Management Process.
Support NOC weekly incident and problem management meetings and provide concise status briefings, action items, and recommendations for process improvement.
Coordinate with Tier 1, Tier 2, Tier 3, engineering, application management, and other technical support personnel as needed to resolve complex network problems.

Qualifications

Bachelor’s degree in a related field.
Minimum of ten (10) years of experience in network operations.
Demonstrated experience managing problem records, root-cause analysis, known errors, workarounds, corrective actions, and service-improvement activities in an enterprise network operations environment.
Experience with ITIL-based Incident, Problem, Event, Change, Configuration, and Knowledge Management processes.
Experience with ServiceNow or comparable IT service-management and ticketing platforms.
Experience using network performance-management, monitoring, event-correlation, and reporting tools to identify trends and predict service degradation.
Experience developing root-cause analyses, known-error records, corrective-action plans, knowledge articles, and operational dashboards.
Experience supporting network data, voice, video, cellular, load-balancing, firewall, and related infrastructure technologies.
Ability to communicate effectively with Government Problem Managers, technical teams, operations personnel, and other stakeholders; prepare clear reports and brief senior personnel.
Ability to work within documented processes, escalation procedures, service agreements, ticketing systems, and quality standards.

Preferred Qualifications:

Experience supporting a federal or other large enterprise network operations center.

Security Clearance:

Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance

Certification:

ITIL certification
CCNA or Network+ certification, or equivalent Level 2 capability with demonstrated proficiency in routing, switching, firewalls, and load balancing and four to six (4–6) years of relevant experience.

Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $110,800.00/Yr. - USD $185,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status

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