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DCS Design Systems Engineer
WSP
New York, NY · NY
…Consultant (PMC)’s Data Communications Systems (DCS) Design Manager and will provide technical leadership, coordination, and oversight of the Design-Builder’s DCS design, procurement,…
Added 1 min ago
SC
Utility Project Manager - Public Utilities - R21122
Sarasota County Government
Sarasota, FL
- $65,000 to $75,000 USD / year
Review and approve technical specifications, engineering calculations, and utility materials to ensure compliance with County standards and applicable regulations
Added 1 min ago
Manufacturing Program Manager III - Etch (E3)
Applied Materials
Austin, TX · Austin
Etch Manufacturing is hiring a Manufacturing Program Manager to lead high-impact manufacturing and operational initiatives that support factory execution, organizational priorities, and…
Added 1 min ago
Project Assistant
Terracon
Cheyenne, WY
Assist project/program manager with resource management and resource assignment.
Added 1 min ago
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Lead Principal Technical Program Manager
Oracle
Nashville, TN
- $116,600 to $264,100 USD / year
The Lead Principal Technical Program Manager partners with senior management and cross-functional stakeholders to align priorities and goals for complex, high-impact technical programs.…
Added 2 mins ago
Manager, NPI Engineering - Circulatory Restoration
SHOCKWAVE MEDICAL INC. Legal Entity
Santa Clara, CA
The Manager, NPI Engineering provides leadership, technical support, and effectively manages and develops direct reports. Responsible for product and process development, resources, and…
Added 3 mins ago
Senior Design Manager - Rail and Transit - Hybrid Remote
Parsons Transportation Group
NY · NJ
Parsons is looking for an amazingly talented Design Manager to join our Rail Transit team! In this role you will lead our design team on large Design Build and Alternative Delivery Projects…
Added 5 mins ago
Specialist, Product Management (MTSS)
Pearson
Madison, WI
We’re seeking a Specialist, Product Manager to lead the strategic expansion of our universal screening and progress monitoring measures and platform capabilities. You’ll own the MTSS…
Added 5 mins ago
Senior Product Manager, Value realization
Humana
Madison, WI
To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 5 mins ago
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Traffic Management Center Shift Supervisor (Overnight Shift)
AECOM
Milwaukee, WI
- $25 to $30 USD / hour
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 5 mins ago
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Survey Party Chief
AECOM
Hunt Valley, MD
- $30 to $41 USD / hour
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 5 mins ago
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Stakeholder & Community Engagement Manager
AECOM
Austin, TX
- $90,000 to $150,000 USD / year
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 5 mins ago
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Reporting Manager
AECOM
Los Angeles, CA
- $150,000 to $200,000 USD / year
The responsibilities of the Program Controls Manager include the following:
Added 6 mins ago
Manager, Global Strategic Partnerships
Ataccama
Remote, United States
We are looking for a Manager of Global Strategic Partnerships to own Ataccama's most important alliances worldwide. You will lead a select portfolio of global solution partners (GSIs and…
Added 6 mins ago
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Civil Project Manager
Actalent
Dallas, TX
- $40 to $43.25 USD / hour
Prepare and review technical reports and project documentation.
Added 9 mins ago
Program Manager - APX Fleet Engineering Execution
Westinghouse Electric Company, LLC
Rock Hill, SC
The APX Fleet Engineering organization is seeking a Program Manager to lead the planning, integration and execution of a major AP1000 engineering portfolio. The Program Manager provides…
Added 9 mins ago
Program Manager - APX Fleet Engineering Execution
Westinghouse Electric Company, LLC
Cranberry Township, NC
The APX Fleet Engineering organization is seeking a Program Manager to lead the planning, integration and execution of a major AP1000 engineering portfolio. The Program Manager provides…
Added 9 mins ago
LH
Customer Experience Support Analyst
Linus Health
Remote, United States
- $65,000 to $70,000 USD / year
…customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and…
Added 9 mins ago
Area Director, Safety
WM
Humble, TX · Houston, TX
Serious Injury and Fatality (SIF) Prevention Program Management: Identify, reduce, and ultimately eliminate tasks that present a high risk for serious injury and or fatality. Apply SIF…
Added 10 mins ago
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Senior Civil Project Manager
McMillen, Inc.
Boise, ID
- $124,000 to $202,450 USD / year
McMillen, Inc. is seeking a Senior Civil Project Manager (PM) to join our team. We believe Project Managers with a strong technical background best serve our clients. That is why the ideal…
Added 10 mins ago
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Senior Civil Project Manager
McMillen, Inc.
Denver, CO
- $124,000 to $202,450 USD / year
McMillen, Inc. is seeking a Senior Civil Project Manager (PM) to join our team. We believe Project Managers with a strong technical background best serve our clients. That is why the ideal…
Added 10 mins ago
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Senior Civil Project Manager
McMillen, Inc.
Newport Beach, CA
- $124,000 to $202,450 USD / year
McMillen, Inc. is seeking a Senior Civil Project Manager (PM) to join our team. We believe Project Managers with a strong technical background best serve our clients. That is why the ideal…
Added 10 mins ago
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Senior Civil Project Manager
McMillen, Inc.
Los Angeles, CA
- $124,000 to $202,450 USD / year
McMillen, Inc. is seeking a Senior Civil Project Manager (PM) to join our team. We believe Project Managers with a strong technical background best serve our clients. That is why the ideal…
Added 11 mins ago
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Cybersecurity Analyst II
JT4, LLC
Edwards AFB, CA
- $97,000 to $125,000 USD / year
JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force and Navy under the Joint Range Technical Services Contract, better known as J-Tech…
Added 12 mins ago
Contracts Leadership Development Program
BAE Systems
San Diego, CA · Jacksonville, FL · Maple Grove, MN
Experience: CLDP is a 3 year program, consisting of three, 12-month rotations through a variety of our business areas. It is designed to provide a diverse set of experiences through…

AMERICAN SYSTEMS

Incident Support Manager

Ashburn, VA, United States

$110,800 to $185,100 USD / year

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Job details

Pay: $110,800 to $185,100 USD / year
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

We are seeking an experienced Incident Support Manager to lead incident management and major-incident coordination for a large, mission-critical government network operations environment. This role will support the rapid restoration of network infrastructure and services, minimize business impact, coordinate Tier 1 and Tier 2 response activities, and serve as the contractor point of contact for major incident support. The manager will partner closely with the Incident Manager, Government Supervisors, Technology Service Desk, Enterprise Operations Center, Duty Officer, Tier 3 support, and other stakeholders to ensure incidents are managed, escalated, reported, resolved, and closed in accordance with established processes and service levels.

Responsibilities

Lead incident management support for a 24x7x365 network operations environment.
Plan, coordinate, monitor, and report all activities required to remediate incidents and restore affected network infrastructure and services as quickly as possible.
Coordinate incident triage, categorization, criticality and impact assessment, prioritization, troubleshooting, workaround use, escalation, communications, and resolution in accordance with processes and SOPs.
Act as the contractor point of contact for major incident support and coordination; provide clear, timely status communications to the Government Incident Manager, Government Supervisors, and affected stakeholders.
Serve as the first stage of escalation for incidents and coordinate engagement of the Technology Service Desk, on-site support groups, Enterprise Operations Center, Duty Officer, Tier 3 support, and other required points of contact.
Manage Tier 1 and Tier 2 incident response activities, ensuring tickets are accurately logged, categorized, updated, escalated, and resolved within established service agreements.
Conduct or support regular incident reviews and evaluations to identify trends, service-impacting patterns, and opportunities to improve incident management processes.
Collaborate effectively with government incident management personnel, network operations teams, engineering organizations, service desk personnel, and other stakeholders during normal and major incident operations.
Maintain effective implementation of the Incident Management process and ensure work products, records, metrics, and reports are accurate, complete, timely, and compliant with contract requirements.
Support continuous operational readiness, including participation in scheduled meetings, exercises, transition activities, and surge support when required.
Perform other incident management and network operations support tasks within the scope of the NOC NMSS effort.

Qualifications

Bachelor’s degree.
Minimum of 10 years of experience in network operations, including progressive responsibility for enterprise network incident response and service restoration.
At least 6 years of experience as a routing and switching, firewall, and/or load-balancing subject matter expert at a Level III capability.
Technical expertise: CCNP, CCDP, or CCIE-level capability in routing and switching, with firewall and/or load-balancing expertise.
Demonstrated ability to coordinate technical teams, manage escalations, communicate with senior stakeholders, and produce concise operational reports.
Experience managing major incidents, Tier 1/Tier 2 operations, incident command, and cross-functional technical escalations.
Working knowledge of IT service management tools, network performance monitoring tools, ticketing systems, CMDB processes, and operational dashboards.
Experience with incident trend analysis, service-level reporting, problem management handoffs, root-cause investigations, and continual service improvement.

Preferred Qualifications

Experience supporting a federal or other large enterprise network operations center.

Security Clearance

Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance

Certifications

ITIL certification
CCNP, CCDP, or CCIE with routing and switching/Firewall load balancing

Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $110,800.00/Yr. - USD $185,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status

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