Jobs in the United States

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Added 5 mins ago
Division HSE Manager
USA DeBusk LLC
Deer Park, TX
USA DeBusk HSE Nitrogen Services – Division HSE Manager will manage and coordinate HSE in the field and within our nitrogen businesses, their branches / districts and client location…
Added 6 mins ago
Environmental Site Lead
BB&E
Houston, TX
…Environmental Site Lead will provide the planning, coordination, technical direction, and surveillance of the program team and activities necessary to ensure disciplined performance of work…
Added 7 mins ago
TITLE 32 LOGISTICS MANAGEMENT SPECIALIST GS-0346-11
Army National Guard Units
Williamstown, WV
…(OIC) or Commander, this position functions as the logistics manager of the organization and is responsible for oversight of property accountability functions. May serve as the…
Added 28 mins ago
Group Leader- Seats Gold
Toyota Boshoku America Inc
Princeton, IN
Plan and coordinate hiring and placement of team members with his/her Assistant Manager. Monitor and track staffing conditions, work hours and overtime, job rotation, and absenteeism.
Added 28 mins ago
Manufacturing Group Leader
Toyota Boshoku America Inc
Jackson, TN
Plan and coordinate hiring and placement of team members with his/her Assistant Manager. Monitor and track staffing conditions, work hours and overtime, job rotation, and absenteeism.
Added 28 mins ago
Quality Control Group Leader
Toyota Boshoku America Inc
Lawrenceville, IL
Plan and coordinate hiring and placement of team members with his/her Assistant Manager. Monitor and track staffing conditions, work hours and overtime, job rotation, and absenteeism.
Added 28 mins ago
Group Leader- Weld Nights
Toyota Boshoku America Inc
Princeton, IN
Plan and coordinate hiring and placement of team members with his/her Assistant Manager. Monitor and track staffing conditions, work hours and overtime, job rotation, and absenteeism.
Added 28 mins ago
Production Control Group Leader Evening
Toyota Boshoku America Inc
Princeton, IN
Plan and coordinate hiring and placement of team members with his/her Assistant Manager. Monitor and track staffing conditions, work hours and overtime, job rotation, and absenteeism.
Added 28 mins ago
Group Leader
Toyota Boshoku America Inc
Lawrenceville, IL
Plant Department Supervisor/Assistant Manager
Added 28 mins ago
Quality Group Leader
Toyota Boshoku America Inc
Jackson, TN
1. Plan and coordinate hiring and placement of team members with his/her Assistant Manager. Monitor and track staffing conditions, work hours and overtime, job rotation, and absenteeism.
Added 41 mins ago
PAYROLL MANAGER
Central Michigan University
Mount Pleasant, MI
PAYROLL MANAGER Position Number: S-4001 Position Summary: Manages and oversees the administration of payroll services operations, ensuring compliance with federal and state regulations,…
Added 41 mins ago
Manager, U.S. Health Care Benefits Administration
Ford Motor Company
Dearborn, MI
Partner with the Manager, U.S. Health Care Strategy and Design to pressure-test proposed plan design changes, vendor strategies, and negotiations proposals for administrative feasibility,…
Added 41 mins ago
Transition Manager II
Gilbane Building Company
Ann Arbor, MI
Transition Manager II Job Locations US-MI-Ann Arbor Requisition ID 2026-13526 Category Move / Transition Management Overview Do you consider yourself to be a highly technical, strong…
Added 47 mins ago
CO
PROGRAM SPECIALIST - RISK ANALYST I
City of Stockton
Stockton, CA
- $38.48 USD / hour
Performs analytical work under the direction of the Risk Manager or designee, which requires the application of technical skills and knowledge of detailed or specialized activities related…
Added 59 mins ago
Software Development Manager
Midcontinent Communications
Sioux Falls, SD
Added 1 hour ago
K
Deputy Project Quality Manager-Kiewit Nuclear Solutions-ID
Kiewit
Aiken, SC
- $134,000 to $140,000 USD / year
Located at the project location, the Project Quality Manager (PQM) is responsible for the development, implementation, and management of a contract-specific Project Quality Plan (PQP) and…
Added 1 hour ago
AE
Senior Manager - Application Security Research
American Express
Phoenix, AZ
- $123,000 to $215,250 USD / year
American Express is seeking a highly technical and innovative Senior Manager of Application Security Research to help advance our application security research, vulnerability discovery, and…
Added 1 hour ago
Quality Manager
Shape Corporation
Trenton, OH
…not limited to: system, plant and layered audits. The Quality Manager is responsible for coordinating the implementation of corporate quality systems in accordance with regional automotive…
Added 1 hour ago
Human Resources Manager
Shape Corporation
Athens, AL
Develop an effective employee engagement and retention strategy and drive implementation of initiatives to improve employee engagement.
Added 1 hour ago
Senior Manager, Technical Accounting, Advisory and Policy
Sempra
San Diego, CA
Provides technical accounting leadership by evaluating complex and non-routine transactions, advising on transaction structures and accounting implications, developing and defending…
Added 1 hour ago
Manager, Accounting Policy and Research
Sempra
San Diego, CA
…policies, and implementing new accounting standards. Provides technical accounting leadership, develops talent, and partners with stakeholders across the organization to drive consistent…
Added 1 hour ago
Senior Ops Manager II
Ryder System
Fenton, MO
…team assigned to the branch (es) to include the Operations Manager, Operations Supervisors, Technicians in Charge, Customer Service Coordinators and Technicians. Responsible for Performance…
Added 1 hour ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Jefferson City, MO
+ Support the technical controls for Shadow AI discovery and prevention in partnership with Information Security Engineering, and help business users move to approved, supported AI tools.
Added 1 hour ago
Product Manager, Platform - AI & Analytics
Cardinal Health
Jefferson City, MO
The Platform Product Manager - AI & Analytics, supports the success and lifecycle management of how AI is embedded into the WaveMark solution offering, including analytics and automated…
Added 1 hour ago
Product Manager, Platform - Mobility Applications & Medical Consumables
Cardinal Health
Jefferson City, MO
The Mobility Applications and Medical Consumables Product Manager has primary responsibility for the delivery and lifecycle management of the Medical Consumables and mobility solution…

AMERICAN SYSTEMS

Incident Support Manager

Ashburn, VA, United States

$110,800 to $185,100 USD / year

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Job details

Pay: $110,800 to $185,100 USD / year
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

We are seeking an experienced Incident Support Manager to lead incident management and major-incident coordination for a large, mission-critical government network operations environment. This role will support the rapid restoration of network infrastructure and services, minimize business impact, coordinate Tier 1 and Tier 2 response activities, and serve as the contractor point of contact for major incident support. The manager will partner closely with the Incident Manager, Government Supervisors, Technology Service Desk, Enterprise Operations Center, Duty Officer, Tier 3 support, and other stakeholders to ensure incidents are managed, escalated, reported, resolved, and closed in accordance with established processes and service levels.

Responsibilities

Lead incident management support for a 24x7x365 network operations environment.
Plan, coordinate, monitor, and report all activities required to remediate incidents and restore affected network infrastructure and services as quickly as possible.
Coordinate incident triage, categorization, criticality and impact assessment, prioritization, troubleshooting, workaround use, escalation, communications, and resolution in accordance with processes and SOPs.
Act as the contractor point of contact for major incident support and coordination; provide clear, timely status communications to the Government Incident Manager, Government Supervisors, and affected stakeholders.
Serve as the first stage of escalation for incidents and coordinate engagement of the Technology Service Desk, on-site support groups, Enterprise Operations Center, Duty Officer, Tier 3 support, and other required points of contact.
Manage Tier 1 and Tier 2 incident response activities, ensuring tickets are accurately logged, categorized, updated, escalated, and resolved within established service agreements.
Conduct or support regular incident reviews and evaluations to identify trends, service-impacting patterns, and opportunities to improve incident management processes.
Collaborate effectively with government incident management personnel, network operations teams, engineering organizations, service desk personnel, and other stakeholders during normal and major incident operations.
Maintain effective implementation of the Incident Management process and ensure work products, records, metrics, and reports are accurate, complete, timely, and compliant with contract requirements.
Support continuous operational readiness, including participation in scheduled meetings, exercises, transition activities, and surge support when required.
Perform other incident management and network operations support tasks within the scope of the NOC NMSS effort.

Qualifications

Bachelor’s degree.
Minimum of 10 years of experience in network operations, including progressive responsibility for enterprise network incident response and service restoration.
At least 6 years of experience as a routing and switching, firewall, and/or load-balancing subject matter expert at a Level III capability.
Technical expertise: CCNP, CCDP, or CCIE-level capability in routing and switching, with firewall and/or load-balancing expertise.
Demonstrated ability to coordinate technical teams, manage escalations, communicate with senior stakeholders, and produce concise operational reports.
Experience managing major incidents, Tier 1/Tier 2 operations, incident command, and cross-functional technical escalations.
Working knowledge of IT service management tools, network performance monitoring tools, ticketing systems, CMDB processes, and operational dashboards.
Experience with incident trend analysis, service-level reporting, problem management handoffs, root-cause investigations, and continual service improvement.

Preferred Qualifications

Experience supporting a federal or other large enterprise network operations center.

Security Clearance

Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance

Certifications

ITIL certification
CCNP, CCDP, or CCIE with routing and switching/Firewall load balancing

Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $110,800.00/Yr. - USD $185,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status

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