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Sr. Manager, Event Marketing
The American Institute of Architects
Washington, DC
The Senior Manager, Event Marketing partners closely with the Events, Communications, Digital, Creative, and Content teams, and works alongside the Director, Strategic Partnership Marketing…
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Case Manager I or II - Targeted Case Management - (Dakota County)
People Incorporated Mental Health Services
EAGAN, MN
- $20.75 to $25.75 USD / hour
Case Manager I or II - Targeted Case Management (Dakota County)
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DCS Design Systems Engineer
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…Consultant (PMC)’s Data Communications Systems (DCS) Design Manager and will provide technical leadership, coordination, and oversight of the Design-Builder’s DCS design, procurement,…
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FINANCE MANAGER - Columbus, OH
Compass Group
Columbus, OH
As the Finance Manager you’ll be part of the team responsible for ensuring the accurate management and reporting of the location’s finances – working with the location leadership team to…
Added 1 min ago
Budget, Forecasting & Indirect Rates Manager
JRC Careers
DC
…looking for an experienced Budget, Forecasting & Indirect Rates Manager to help drive financial planning and support our nation’s strategic defense and deterrence missions. In this…
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Project Assistant
Terracon
Cheyenne, WY
Assist project/program manager with resource management and resource assignment.
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Senior Logistics & Transportation Manager (ONSITE: Abilene, TX)
Oracle
Abilene, TX
- $126,200 to $264,100 USD / year
As Senior Logistics & Transportation Manager, you will lead onsite logistics, shipping and receiving, asset coordination, fleet management, campus transportation, and workplace-related site…
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Lead Principal Technical Program Manager
Oracle
Nashville, TN
- $116,600 to $264,100 USD / year
The Lead Principal Technical Program Manager partners with senior management and cross-functional stakeholders to align priorities and goals for complex, high-impact technical programs.…
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Customer Care Manager
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…spend more time managing logistics than leading their teams and programs. After countless conversations, we gained a deep understanding of their challenges, from handling transactions to…
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Senior Manager, Portfolio Governance & Strategy - USA
Ethicon Inc. Legal Entity
New Brunswick, NJ · Tampa, FL
The Senior Manager, Portfolio Governance & Strategy Leader leads the Strategic Portfolio Management capability across MedTech Supply Chain Digital, ensuring alignment among business…
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Manager, Finance Master Operations
Johnson & Johnson International (Singapore) Pte. Ltd. (ROHQ) (Branch) Legal Entity
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Senior Maintenance Manager
Janssen Biotech, Inc. Legal Entity
Wilson, NC
The Maintenance Senior Manager will lead and own Maintenance operations for the US LMDS site, driving the implementation of preventive maintenance programs, equipment repairs, and…
Added 3 mins ago
Assistant Manager, Retail
Krispy Kreme
Lexington, SC
…smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to…
Added 3 mins ago
Ergonomics, Industrial Hygiene, & Occupational Health Manager
Oldcastle BuildingEnvelope
Dallas, TX
The Manager - Ergonomics, Industrial Hygiene, and Occupational Health is focused on developing and deploying programs that identify, evaluate, and control workplace hazards while promoting…
Added 4 mins ago
Senior Manager-Control Management, Risk Identification and Assessment
American Express
New York, NY · Phoenix, AZ · NY
…businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable…
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Sr Manager, Internal Communication
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Remote, United States
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Nutritional Services Director
Dove Healthcare
Rice Lake, WI
Are you a certified dietary manager desiring to advance your career by leading and mentoring your own kitchen crew? Dove Healthcare - Rice Lake is seeking a dynamic individual that values…
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RN - Nurse Manager
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…overseeing the care of your residents, the role of RN Nurse Manager may be your next calling. At Dove Healthcare - Wissota Health & Regional Vent Center, you will assist the Nurse Manager…
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Communications Representative
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Traffic Management Center Shift Supervisor (Overnight Shift)
AECOM
Milwaukee, WI
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Attend meetings, trainings, conferences, etc. at the request of the TMC operations manager, project manager, or client.
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Survey Party Chief
AECOM
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- $30 to $41 USD / hour
…requirements and field conditions to the surveyor or project manager. This role will require…
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Stakeholder & Community Engagement Manager
AECOM
Austin, TX
- $90,000 to $150,000 USD / year
AECOM's West Region Strategic Communications Team is looking for a Stakeholder & Community Engagement Manager located in Austin, TX to serves as the primary point of accountability for…
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Reporting Manager
AECOM
Los Angeles, CA
- $150,000 to $200,000 USD / year
…includes the added complexity and interactions demanded from Programs such as Government legislation, Political obligations, Legacy creation, multi-partner KPIs, cross industry body…
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Senior Manager of HR Systems & Services
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REMOTE-Lead Director, Enterprise Integration & Agile Delivery
Insight Global
Remote, United States
- From $86.5 USD / hour
Ability to work across multiple programs and stakeholder groups.

AMERICAN SYSTEMS

Incident Support Manager

Ashburn, VA, United States

$110,800 to $185,100 USD / year

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Job details

Pay: $110,800 to $185,100 USD / year
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

We are seeking an experienced Incident Support Manager to lead incident management and major-incident coordination for a large, mission-critical government network operations environment. This role will support the rapid restoration of network infrastructure and services, minimize business impact, coordinate Tier 1 and Tier 2 response activities, and serve as the contractor point of contact for major incident support. The manager will partner closely with the Incident Manager, Government Supervisors, Technology Service Desk, Enterprise Operations Center, Duty Officer, Tier 3 support, and other stakeholders to ensure incidents are managed, escalated, reported, resolved, and closed in accordance with established processes and service levels.

Responsibilities

Lead incident management support for a 24x7x365 network operations environment.
Plan, coordinate, monitor, and report all activities required to remediate incidents and restore affected network infrastructure and services as quickly as possible.
Coordinate incident triage, categorization, criticality and impact assessment, prioritization, troubleshooting, workaround use, escalation, communications, and resolution in accordance with processes and SOPs.
Act as the contractor point of contact for major incident support and coordination; provide clear, timely status communications to the Government Incident Manager, Government Supervisors, and affected stakeholders.
Serve as the first stage of escalation for incidents and coordinate engagement of the Technology Service Desk, on-site support groups, Enterprise Operations Center, Duty Officer, Tier 3 support, and other required points of contact.
Manage Tier 1 and Tier 2 incident response activities, ensuring tickets are accurately logged, categorized, updated, escalated, and resolved within established service agreements.
Conduct or support regular incident reviews and evaluations to identify trends, service-impacting patterns, and opportunities to improve incident management processes.
Collaborate effectively with government incident management personnel, network operations teams, engineering organizations, service desk personnel, and other stakeholders during normal and major incident operations.
Maintain effective implementation of the Incident Management process and ensure work products, records, metrics, and reports are accurate, complete, timely, and compliant with contract requirements.
Support continuous operational readiness, including participation in scheduled meetings, exercises, transition activities, and surge support when required.
Perform other incident management and network operations support tasks within the scope of the NOC NMSS effort.

Qualifications

Bachelor’s degree.
Minimum of 10 years of experience in network operations, including progressive responsibility for enterprise network incident response and service restoration.
At least 6 years of experience as a routing and switching, firewall, and/or load-balancing subject matter expert at a Level III capability.
Technical expertise: CCNP, CCDP, or CCIE-level capability in routing and switching, with firewall and/or load-balancing expertise.
Demonstrated ability to coordinate technical teams, manage escalations, communicate with senior stakeholders, and produce concise operational reports.
Experience managing major incidents, Tier 1/Tier 2 operations, incident command, and cross-functional technical escalations.
Working knowledge of IT service management tools, network performance monitoring tools, ticketing systems, CMDB processes, and operational dashboards.
Experience with incident trend analysis, service-level reporting, problem management handoffs, root-cause investigations, and continual service improvement.

Preferred Qualifications

Experience supporting a federal or other large enterprise network operations center.

Security Clearance

Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance

Certifications

ITIL certification
CCNP, CCDP, or CCIE with routing and switching/Firewall load balancing

Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $110,800.00/Yr. - USD $185,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status

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