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Senior Manager, Customer Success (Remote, US)
Everyday Electric
Remote, United States
BA/BS degree and at least 7+ years of experience in client management, program management, or partnership development in a fast-paced environment, with experience in the energy industry.
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Senior Global Solutions Architect
Five9
Remote, United States
Align closely with internal cross-functional stakeholders including Sales, Professional Services, Product, Engineering, Customer Success, Technical Account Management, and Compliance.
Added 1 min ago
SV
Assistant Store Manager
Sandbox VR
Chicago, IL
- $22.61 USD / hour
Technical Support and Troubleshooting: You’re proficient in utilizing various computer and tablet technologies. You’ll conduct thorough hardware/software checks throughout the week,…
Added 1 min ago
Out of the Darkness Walker Coach
American Foundation for Suicide Prevention
United States
Senior Manager, Out of the Darkness Overnight Walk
Added 1 min ago
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Highway Maintenance Engineer
State of Indiana
Crawfordsville, IN
- $85,020 USD / year
…coordinating, reviewing, and making recommendations for the Technical Services Section and acts as a liaison between the District and subdistricts in coordinating, reviewing and making…
Added 1 min ago
LN
Event Programmer (Part-Time)
Live Nation Worldwide, Inc.
Remote, United States
- Part-time
From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management
Added 1 min ago
Staff Assistant ll
JPL/NASA
Pasadena, CA
Provide administrative and office operations support to the Section Management team and multiple technical groups within the section.
Added 1 min ago
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Senior Technical Program Manager, Partner Ecosystem
Socure
Remote, United States
- $170,000 to $195,000 USD / year
- 5+ years in technical program management, technical product management, solutions architecture, solutions engineering, or integration engineering, including direct ownership of…
Added 2 mins ago
K
Program Controls Manager
KITCHELL
San Diego, CA
- $190,000 to $215,000 USD / year
Support the Program Management team with technical resources and guidance to achieve program milestones
Added 2 mins ago
Project Manager - 100% Travel Required
IES Communications
Forest City, NC
Job Summary: The Low Voltage Project Manager is the overall manager for assigned project(s). The Project Manager ensures that all contracted work is developed, implemented, installed and…
Added 3 mins ago
Infrastructure Architect
Mesa Brand
Madison, AL
…woman/minority-owned full service engineering, procurement, & construction management firm covering power, defense, aerospace, industrial, commercial and municipal entities. We specialize…
Added 3 mins ago
Brand Systems Manager
Ascension
Saint Louis, MO
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 3 mins ago
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SENIOR DATA BASE ANALYST (WT: SENIOR ORACLE DATA BASE ANALYST) - 76002130
State of Florida
TALLAHASSEE, FL
- $78,000 USD / year
The Senior Data Base Analyst reports to the Oracle Services Manager, Data Base Administrator-SES. This position functions as an integral member of the Enterprise Data Management Services…
Added 3 mins ago
Service Technician
STERIS Corporation
Springfield, MA
…ensure seamless execution of complex projects, and perform technical installations, all while working in a dynamic matrix environment with cross-functional teams. If you're a hands-on…
Added 3 mins ago
Service Technician
STERIS Corporation
Dallas, TX
…ensure seamless execution of complex projects, and perform technical installations, all while working in a dynamic matrix environment with cross-functional teams. If you're a hands-on…
Added 4 mins ago
Oracle PMO - Manager
PWC US
PA-Philadelphia, PA · NC-Raleigh, NC · NC-Charlotte, NC · IL-Chicago, IL · OH-Cincinnati, OH · OH-Cleveland, OH · SC-Columbia, SC · OH-Columbus, OH · TX-Dallas, TX · VA-Richmond, VA · MD-Baltimore, MD · NY-Rochester, NY · IL-Rosemont, IL · MA-Boston, MA · CA-Sacramento, CA · MO-St. Louis, MO · UT-Salt Lake City, UT · TX-San Antonio, TX · CA-San Diego, CA · CA-San Francisco, CA · CA-Silicon Valley, CA · WA-Seattle, WA · SC-Spartanburg, SC · NY-Albany, NY · CT-Stamford, CT · FL-Tampa, FL · GA-Atlanta, GA · OH-Toledo, OH · OK-Tulsa, OK · TX-Austin, TX · DC-Washington, DC · CO-Denver, CO · IA-Des Moines, IA · FL-Boca Raton, FL · MI-Detroit, MI · NY-Buffalo, NY · NJ-Florham Park, NJ · TX-Fort Worth, TX · NC-Greensboro, NC · CT-Hartford, CT · TX-Houston, TX · IN-Indianapolis, IN · MI-Grand Rapids, MI · CA-Irvine, CA · FL-Jacksonville, FL · MO-Kansas City, MO · NV-Las Vegas, NV · AR-Little Rock, AR · CA-Los Angeles, CA · KY-Louisville, KY · AL-Birmingham, AL · AR-Fayetteville, AR · NY-Melville, NY · FL-Miami, FL · WI-Milwaukee, WI · MN-Minneapolis, MN · VT-Montpelier, VT · TN-Nashville, TN · LA-New Orleans, LA · NY-New York, NY · OK-Oklahoma City, OK · AZ-Phoenix, AZ · PA-Pittsburgh, PA · OR-Portland, OR
As an Oracle PMO Manager you will oversee large-scale Oracle implementation work within our Advisory practice, coordinating projects, resources, and stakeholders to support delivery of…
Added 5 mins ago
Bilingual Front Office Clerk - Southwest Clinic
Legacy Community Health
Houston, TX
Assist the volunteer coordinator with the management of volunteers.
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Head of Merchant Payments Project Management Office
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Atlanta, GA
Lead the MPS Project Management Office (PMO), including program managers aligned to the SMB, EPG, Enterprise, Enterprise Healthcare and Platform product areas, to manage cross-team…
Added 6 mins ago
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TWDB 27-14 Engineer I-III/Project Manager IIS-IIIS
Texas Water Development Board (TWDB)
Austin, TX
- $6,126 to $7,577.51 USD / month
…and implementation of all State funded programs, oversight, technical review and evaluation of reports, and other project and program documents. Ensure the new programs and opportunities…
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Sr. Quality Specialist, QMS & Compliance
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United States
Audit Program Management: Execute the site audit program in alignment with the approved annual audit plan, risk priorities, procedures and management direction. Maintain schedules,…
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Education Manager
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In support of the Agency’s mission, the Education & Development Services Manager is responsible for ensuring the provision of high quality comprehensive early childhood services by leading,…
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Engineering Technical Leader
HEICO
Hollywood, FL
Communicate technical risks, project status, and improvement opportunities to management.
Added 6 mins ago
Sr. Program Manager - Pharma HUB Operations
United Biosource Corporation
Remote, United States
Strategic client contact for program(s) to which employee is assigned. Manages day-to-day activity of program and supervisory team. May have multiple and/or complex programs. Extensive…
Added 6 mins ago
Call Center Supervisor (Non-Clinical)
United Biosource Corporation
Remote, United States
…attendance and employment policies. Works with the Call Center Manager to develop policies, procedures and the business work plan for the team. Recognizes and recommends operational…
Added 7 mins ago
CS
Mobile Patrol Supervisor
Creative Security Company Inc
United States
- $27 to $28 USD / hour
Software & Technical Skills: Proficient with security management software and patrol reporting tools, specifically TrackTik.

AMERICAN SYSTEMS

Incident Support Manager

Ashburn, VA, United States

$110,800 to $185,100 USD / year

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Job details

Pay: $110,800 to $185,100 USD / year
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

We are seeking an experienced Incident Support Manager to lead incident management and major-incident coordination for a large, mission-critical government network operations environment. This role will support the rapid restoration of network infrastructure and services, minimize business impact, coordinate Tier 1 and Tier 2 response activities, and serve as the contractor point of contact for major incident support. The manager will partner closely with the Incident Manager, Government Supervisors, Technology Service Desk, Enterprise Operations Center, Duty Officer, Tier 3 support, and other stakeholders to ensure incidents are managed, escalated, reported, resolved, and closed in accordance with established processes and service levels.

Responsibilities

Lead incident management support for a 24x7x365 network operations environment.
Plan, coordinate, monitor, and report all activities required to remediate incidents and restore affected network infrastructure and services as quickly as possible.
Coordinate incident triage, categorization, criticality and impact assessment, prioritization, troubleshooting, workaround use, escalation, communications, and resolution in accordance with processes and SOPs.
Act as the contractor point of contact for major incident support and coordination; provide clear, timely status communications to the Government Incident Manager, Government Supervisors, and affected stakeholders.
Serve as the first stage of escalation for incidents and coordinate engagement of the Technology Service Desk, on-site support groups, Enterprise Operations Center, Duty Officer, Tier 3 support, and other required points of contact.
Manage Tier 1 and Tier 2 incident response activities, ensuring tickets are accurately logged, categorized, updated, escalated, and resolved within established service agreements.
Conduct or support regular incident reviews and evaluations to identify trends, service-impacting patterns, and opportunities to improve incident management processes.
Collaborate effectively with government incident management personnel, network operations teams, engineering organizations, service desk personnel, and other stakeholders during normal and major incident operations.
Maintain effective implementation of the Incident Management process and ensure work products, records, metrics, and reports are accurate, complete, timely, and compliant with contract requirements.
Support continuous operational readiness, including participation in scheduled meetings, exercises, transition activities, and surge support when required.
Perform other incident management and network operations support tasks within the scope of the NOC NMSS effort.

Qualifications

Bachelor’s degree.
Minimum of 10 years of experience in network operations, including progressive responsibility for enterprise network incident response and service restoration.
At least 6 years of experience as a routing and switching, firewall, and/or load-balancing subject matter expert at a Level III capability.
Technical expertise: CCNP, CCDP, or CCIE-level capability in routing and switching, with firewall and/or load-balancing expertise.
Demonstrated ability to coordinate technical teams, manage escalations, communicate with senior stakeholders, and produce concise operational reports.
Experience managing major incidents, Tier 1/Tier 2 operations, incident command, and cross-functional technical escalations.
Working knowledge of IT service management tools, network performance monitoring tools, ticketing systems, CMDB processes, and operational dashboards.
Experience with incident trend analysis, service-level reporting, problem management handoffs, root-cause investigations, and continual service improvement.

Preferred Qualifications

Experience supporting a federal or other large enterprise network operations center.

Security Clearance

Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance

Certifications

ITIL certification
CCNP, CCDP, or CCIE with routing and switching/Firewall load balancing

Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $110,800.00/Yr. - USD $185,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status

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