Service Manager

SERVICE MANAGER –

The Opportunity

Our client is seeking a Service Manager to lead and support a team of service technicians within a fast-paced industrial service environment.

This opportunity is a strong fit for a service professional who values leadership, technical problem-solving, team development, and delivering exceptional customer support. The ideal candidate will bring industrial experience, strong leadership abilities, and a commitment to driving operational efficiency while supporting both customers and field technicians.

Benefits

This opportunity offers a comprehensive benefits package, including:

• Competitive compensation $95,000-$120,000+ package based on experience
• Performance bonus opportunities
• Medical, dental, and vision insurance plan options
• 401(k) savings plan with company matching
• Paid time off including vacation, sick days, and holidays
• Company vehicle or vehicle allowance, where applicable
• Ongoing training and professional development opportunities
• Career growth opportunities within a growing industrial organization

Required Experience

Qualified candidates should have:

• Minimum of 5 years of experience in industrial service, maintenance, or related industrial equipment industries
• Previous experience managing or supervising field service technicians preferred
• Strong mechanical and electrical troubleshooting abilities
• Experience scheduling, coordinating, and supporting field service operations
• Excellent communication and customer service skills
• Strong organizational, leadership, and time management abilities
• Proficiency with Microsoft Office products and service management software systems
• A strong history of maintaining customer relationships and supporting operational excellence

Required Qualifications

Candidates must have:

• Ability to lead and motivate a team of field service technicians
• Ability to prioritize service schedules, emergency calls, and customer requests effectively
• Valid driver’s license with a clean driving record
• Ability to professionally represent the company in customer-facing environments
• Commitment to workplace safety and safe service practices

Key Responsibilities

In this role, the Service Manager will be responsible for:

• Managing daily operations of the service department and field technician team
• Coordinating technician schedules, service calls, preventative maintenance, and emergency repairs
• Supporting technicians with troubleshooting, technical guidance, and customer issue resolution
• Maintaining strong relationships with customers through responsive communication and service support
• Monitoring department performance, productivity, and service quality standards
• Assisting with hiring, training, mentoring, and performance development of service technicians
• Ensuring compliance with safety standards, company policies, and operational procedures
• Collaborating with sales, parts, and operations teams to support customer needs and business growth
• Managing service documentation, work orders, and operational reporting requirements
• Supporting the continued growth of service business opportunities, maintenance agreements, and customer retention efforts

Apply for Consideration If your education, experience, and leadership background align with this opportunity, please click Apply and upload your resume for consideration.

Grace Hensley American Recruiters grace@ariteam.com

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