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Service Manager - Security
Allied Universal
Corpus Christi, TX
Allied Universal® is hiring a Service Manager. As a Service Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places…
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Warehouse Supervisor
Niagara Bottling
Baytown, TX
Oversees warehouse operations and supervises warehouse workers.Essential Functions
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Production Supervisor
Niagara Bottling
Baytown, TX
This position is responsible for supervising daily operations of the production floor; ensuring the shift meets the established safety, quality, and production goals in compliance with all…
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AB
Regional Distribution Center - Warehouse Associate
Asphalt Buyer II LLC
Roanoke, TX
- $21 USD / hour
Report overages and shortages to the Lead Person/Operations Supervisor; submit regular reports of damaged and defective products.
Added 1 min ago
Operations Supervisor
My City Transportation
Linthicum Heights, MD
We are seeking a highly motivated Operations Supervisor to oversee day-to-day paratransit services, working closely with the General Manager to achieve operational excellence. This role…
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General Manager
Pearle Vision - Orland Park/Oakbrook Terrace
Orland Park, IL
…ownership and drive results. Healthcare, dental, med spa, or retail operations experience is a…
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General Manager
Pearle Vision - Orland Park/Oakbrook Terrace
Oakbrook Terrace, IL
…ownership and drive results. Healthcare, dental, med spa, or retail operations experience is a…
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Patient Admissions Coordinator - Admitting
Providence
Oregon City, OR
…cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC's objective is to ensure our core strategy, One Ministry Committed to…
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Adjunct Faculty, Action Sports Industry
Colorado Mountain College
Salida, CO
…students. Colorado Mountain College is an institution offering associate and bachelor’s degrees with a focus on positive classroom experiences and excellent outcomes for all students. CMC…
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Vice President, Growth Strategy & Marketing Operations
Vicar Operating, Inc. dba VCA
Los Angeles, CA
…partners closely with cross-functional leaders across marketing, operations, medical and digital teams to shape the marketing and brand strategy and demand generation agenda in support of…
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Manager, Marketing Partnerships
Vicar Operating, Inc. dba VCA
Los Angeles, CA
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Senior Director, Shelter Partnerships
Vicar Operating, Inc. dba VCA
Los Angeles, CA
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Senior Director, Brand Marketing
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Los Angeles, CA
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Merchandising Part Time Days
Lowes
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- Part-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
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Merchandising Part Time Days
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Full Time - Merchandising Service Associate - Day
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- Full-time
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Part Time - Receiver/Stocker - Flexible
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Full Time - Merchandising Service Associate - Day
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Warehouse Part Time Days
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Warehouse Part Time Days
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Mobile Associate - Retail Sales
T-Mobile USA, Inc.
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- $18 to $20 USD / hour
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge,…
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Mobile Associate - Retail Sales, Bilingual Preferred
T-Mobile USA, Inc.
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Mobile Associate - Retail Sales
T-Mobile USA, Inc.
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This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge,…
Added 3 mins ago
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Mobile Associate - Retail Sales
T-Mobile USA, Inc.
Brookings, SD
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This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge,…
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Retail Associate Manager, Bilingual , Spanish
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…involves managing team training, customer interactions, and store operations to meet defined success metrics. The role requires maintaining expertise in products, services, and leadership…

American Eyecare

Front Office Associate - Optometry Practice

Mt. Pleasant, IA, United States

Full-time

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Job details

Job type: Full-time
Posting language: English

Original job description

• Front Desk Associate Position Summary The Front Desk Associate plays a vital role in creating a welcoming, professional, and efficient experience for every patient at American Eyecare. As the first and last point of contact for many patients, this position is responsible for delivering exceptional customer service while supporting the daily administrative and operational needs of the clinic. The ideal candidate is friendly, dependable, detail-oriented, and comfortable managing multiple priorities in a fast-paced healthcare environment. Success in this role requires strong communication skills, accuracy, initiative, and a commitment to teamwork and patient satisfaction. Essential Duties & Responsibilities Patient Experience & Front Desk Operations

Welcome patients, coordinate check-in and check-out procedures, verify demographic information, and collect payments.
Provide friendly, professional, and timely assistance to patients in person, by telephone, and through electronic communications.
Schedule, confirm, and coordinate patient appointments to support efficient clinic operations and provider schedules.
Respond to patient questions, concerns, and service needs with professionalism, empathy, and a solutions-oriented approach.
Maintain an organized, welcoming, and professional reception area.

Patient Records, Insurance & Financial Responsibilities

Accurately enter, update, and maintain patient information within the electronic health record (EHR) and practice management systems.
Verify insurance eligibility and benefits, communicate coverage information, and explain patient financial responsibilities.
Collect copayments and outstanding balances, process payments, and assist with daily financial reconciliation.
Address routine billing questions and coordinate with the billing department when additional assistance is needed.
Maintain patient confidentiality and ensure compliance with HIPAA and established practice policies.

Administrative & Clinical Coordination

Communicate and collaborate with optometrists, technicians, opticians, and other team members to support efficient patient flow.
Coordinate patient referrals, medical records requests, authorizations, and communications with outside healthcare providers.
Process contact lens orders, prescription refill requests, and related patient communications.
Manage incoming calls, correspondence, mail, and other administrative communications.
Assist with patient recall, appointment reminders, outreach initiatives, and other activities that support patient retention and practice growth.
Identify workflow challenges and proactively assist in resolving issues that affect patient service or clinic efficiency.
Participate in cross-training and provide support in other areas of the practice as operational needs require.

Required Qualifications

High school diploma or equivalent.
Minimum of one year of customer service, reception, or administrative experience.
Strong computer skills, including proficiency with Microsoft Office, email, and general office applications.
Excellent verbal and written communication skills.
Ability to multitask, prioritize responsibilities, and maintain accuracy in a busy environment.
Strong organizational skills, attention to detail, and commitment to confidentiality.
Demonstrated reliability, professionalism, and ability to work effectively as part of a team.

Preferred Qualifications

Previous experience in a medical office, optometry practice, or other healthcare setting.
Familiarity with electronic health records (EHR) or practice management software.
Experience with insurance verification, patient scheduling, medical billing, or payment processing.
Associate degree or additional education in business, healthcare administration, or a related field.

Work Environment & Physical Requirements This position operates in a professional healthcare environment and requires frequent interaction with patients, providers, and other team members. Responsibilities involve prolonged periods of sitting or standing, frequent computer and telephone use, and routine movement throughout the clinic. Occasional lifting or moving of office supplies weighing up to 20 pounds may be required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Schedule & Travel

Position Type: Full-Time
Schedule: Monday–Thursday, 7:00 a.m.–5:00 p.m.
Workweek: Four-day workweek
Travel: Occasional travel between American Eyecare clinic locations may be required to support staffing and operational needs.

Supervisory Responsibilities This position does not have direct supervisory responsibilities. Additional Information The responsibilities outlined above are intended to describe the general nature and scope of the position and are not an exhaustive list of duties. Responsibilities may be modified or expanded based on organizational needs. American Eyecare, P.C. is an Equal Opportunity Employer and is committed to providing a professional, respectful, and inclusive workplace.

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More about this job

Skills

Microsoft Office
Front Desk
Customer service
Communication skills
Teamwork
Take payments for bills
Electronic communication
EHR
Process payments
Confidentiality
Regulatory compliance
Workflow
Computer skills
Multitask
Organizational skills
Attention to detail
Electronic health records
Scheduling
Medical billing

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