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American Express

Sr Assoc-Tech Ops Engineering

Phoenix, AZ, United States

$89,250 to $150,250 USD / year

Apply on usnlx.com About employer

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Job details

Pay: $89,250 to $150,250 USD / year
Experience: This role requires and must have 5+ years of distributed experience and knowledge.
Posting language: English
Posted: Nov 3, 2026

Original job description

Sr Assoc-Tech Ops Engineering

Phoenix, AZ, United States(Hybrid)

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

This role is responsible for driving the reliability, resiliency, performance, and modernization of critical American Express platforms across Distributed environments. You will leverage deep technical expertise in software engineering, runtime engineering, production support, and platform operations to quickly assess and remediate complex availability, performance, and operational issues.

As part of our technology team, you will partner with engineering, product, infrastructure, and operations teams to design, build, automate, and support highly available enterprise platforms. You will help accelerate modernization initiatives, improve operational excellence, and deliver secure, scalable, and resilient solutions that power critical customer and business capabilities.

Responsibilities

Software Engineering & Platform Development

Serve as a hands-on engineer with experience in supporting complex enterprise applications, platforms, and operational tooling across Distributed environments. This role involves weekend support, if necessary.
This role requires and must have 5+ years of distributed experience and knowledge.
Design, develop, prototype, code, test, and implement scalable software solutions using technologies such as Java, Python, SQL, and related frameworks.
Act as a technical contributor in change management reviews, root cause analysis, and troubleshooting of complex technical issues.
Design and implement automation solutions, and engineering practices that improve platform resiliency, operational efficiency, and security.
Use best practices in incident management, problem management and change management as this role focuses on application production support.

Runtime Engineering, Reliability & Operations

Contribute to the technical roadmap for runtime systems, ensuring platform reliability, scalability, availability, recoverability, and performance.
Establish, monitor, and continuously improve key performance indicators (KPIs), service level objectives (SLOs), and operational metrics (MTTR, MTBF) for platform health and resiliency.
Perform diagnosis and resolution of production incidents, batch failures, application outages, performance bottlenecks, and infrastructure issues across Mainframe and Distributed platforms.
Apply Site Reliability Engineering (SRE) principles and operational excellence practices to improve system stability and reduce operational risk.
Support disaster recovery, high availability, workload management, capacity planning, and business continuity initiatives.

Distributed Platform Engineering

Must have experience in Support and optimize enterprise platforms across distributed technologies including Java, Python, SQL, relational and NoSQL databases, Git, CoPilot, Jenkins, XLR, Jira, AI, ML, Docker, Kubernetes, Kafka, Rest API, GRPC, Grafana.
Desirable Support and optimize Distributed Platform technologies including cloud infrastructure, Linux/Unix, containers, APIs, Java-based services, distributed databases, and modern application platforms.
Implement and support Cloud/Distributed architectures, modernization initiatives, API enablement, and enterprise integration capabilities.
Knowledge of cloud platforms AWS, GCP or general Cloud fundamentals.

Data, Integration & Automation

Develop and support enterprise integration solutions utilizing APIs, MQ, Connect:Direct, event-driven architectures, and batch and real-time data integration patterns.
Utilize relational and NoSQL databases including DB2, PostgreSQL, Redis, and Couchbase to support critical business applications.
Automate operational processes, deployments, monitoring, reporting, and remediation activities using Python, Bash, Ansible, Jenkins, and related technologies.
Collaborate with engineering teams to adopt scalable automation and self-service capabilities for deployment, monitoring, and operational support.

Observability & Continuous Improvement

Implement and utilize monitoring, observability, logging, and analytics solutions using tools such as Splunk, Grafana, Dynatrace, AppDynamics, ELK, or equivalent technologies.
Analyze operational trends, identify opportunities for optimization, and formulate strategic recommendations to improve platform health and engineering effectiveness.
Contribute to continuous improvement initiatives focused on reliability, performance, security, operational maturity, and customer experience.

DevOps, Security & Governance

Understand CI/CD pipelines and DevOps practices using tools such as Git, Jenkins, Maven, DBB, Endevor, UrbanCode Deploy, or equivalent platforms.
Apply enterprise security controls, compliance requirements, audit standards, and access management practices, including RACF, ACF2, Top Secret, and cloud security principles.
Ensure solutions meet non-functional requirements (NFRs) including availability, scalability, performance, security, recoverability, and maintainability.

Qualifications

Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
Work experience in software engineering, app support or infrastructure operations or runtime engineering.
A working understanding of cloud infrastructure, distributed systems, and containerization technologies, with experience in supporting critical business applications being a plus.
Familiarity with monitoring and logging tools, and incident management best practices, to ensure reliability and performance of applications in a production environment.
Solid programming and scripting skills, with hands on experience to automate operational tasks using tools such as Python
Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks
Experience in technology operations work (ITIL, SRE/Production Support) - this role involves weekend support, when necessary
Hands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc.
Experience in cloud platforms such as AWS, Azure, or Google Cloud, Public Cloud certification is a plus

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job Info

Job Identification 26015976
Job Category Technology
Posting Date 11/03/2026, 06:50 PM
Apply Before 11/11/2026, 08:00 AM
Degree Level High School Graduate
Job Schedule Full time
Job Shift Day
Locations AMEX 18850 North 56th Street, Phoenix, AZ, 85054, US(Hybrid)
Salary Range $89250 - $150250 annually + bonus + benefits
Career Area Technology

Return to Jobs List (https://careers.americanexpress.com/en/sites/CX_1/jobs)

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More about this job

Skills

Oracle Java
Python
SQL
Change management
Root cause analysis
Troubleshooting
Implement ICT recovery system
NoSQL
Git
Jenkins
Jira
ML
Docker
Kubernetes
Apache Kafka
Grafana
Linux
UNIX
AWS
Google Cloud
IBM DB2
PostgreSQL
Redis
Reporting
Bash
Ansible
Process improvement
Splunk
Dynatrace
Customer experience
CI/CD
DevOps
Apache Maven
Regulatory compliance
Computer science
Computer engineering
Microsoft PowerShell
ITIL
Microsoft Azure

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Work requirements

Jobs in the United States