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Power & Hydrogen Solutions Technical Program Manager, Power & Hydrogen Solutions, GESA
Amazon.com Services LLC
Bellevue, WA
Amazon is seeking an experienced Technical Program Manager (TPM) to join our Global Engineering Services & Analytics (GESA) organization on the Power and Hydrogen Solutions team. In this…
Added 4 mins ago
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Senior Product Manager - Estate Planning
Jobgether
Remote, United States
- $136,000 to $160,000 USD / year
…and next steps. Our partner is looking for a Senior Product Manager – Estate Planning based in the United…
Added 32 mins ago
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Principal Product Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
As a Principal Product Manager on the M365 AIOps team,
Added 32 mins ago
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Principal Technical Program Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
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Added 53 mins ago
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Google
Sunnyvale, CA · New York, NY · Redmond, WA · San Francisco, CA
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Senior Product Manager
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WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…engineering operations, accelerate modernization, and improve the reliability and efficiency of critical Microsoft 365…
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Senior Technical Program Manager - AI Transformation
Microsoft
WA · VA · Redmond, WA · Reston, VA · Redmond · Reston
- $119,800 to $261,000 USD / year
…mission-critical customers. We are seeking a Senior Technical Program Manager to lead AI transformation for MSC engineering, driving the adoption of agentic engineering across the full…
Added 1 hour ago
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Senior Product Manager
Microsoft
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- $119,800 to $261,000 USD / year
Measure model impact in security workflows, using agent evaluations, telemetry, and feedback to guide decisions on effectiveness, reliability, safety, performance, and cost.
Added 1 hour ago
Territory Growth Manager - Integrated Solutions, RF Systems
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American Express

Senior Technical Project Manager

Sunrise, FL, United States

$123,000 to $215,250 USD / year

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Job details

Pay: $123,000 to $215,250 USD / year
Posting language: English
Posted: Oct 29, 2026

Original job description

Senior Technical Project Manager

Sunrise, FL, United States(Hybrid)

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

American Express is looking for a Senior Technical Program Manager to lead reliability programs across enterprise platforms that serve tens of millions of Card Members worldwide. You'll be part of Site Reliability Engineering (SRE) and partner with Engineering, Application Support, Infrastructure and Product. Together you'll make critical customer journeys measurably more available, resilient and observable, and cheaper to run. You'll have enough technical depth to challenge designs and enough influence to align senior leaders across global markets (primarily US, UK and India).

Responsibilities

What you'll do

Own the SRE program roadmap. Turn reliability strategy into multi-quarter programs with clear goals, milestones and measurable outcomes (SLO attainment, MTTD/MTTR, toil reduction, DR readiness).
Make SLOs and error budgets work in practice. Drive SLI/SLO definition with service owners and set up error-budget policies. Use budget burn to help teams choose between feature work and reliability work.
Drive production readiness. Run production readiness and launch reviews for new services, migrations and major changes. Cover capacity planning, failure-mode analysis, rollback plans and observability coverage.
Strengthen incident and problem management. Coordinate major-incident response with Application Support. Run blameless postmortems and make sure corrective actions are prioritized, tracked and closed, so the same incidents don't keep happening.
Prove resilience. Lead DR and failover/failback programs, including regular testing, automation, game days and resilience (chaos) testing. Keep regulatory and audit compliance on track.
Expand observability. Drive adoption of metrics, logs, tracing, synthetic monitoring and actionable alerting across critical journeys, with a focus on cutting alert noise and detection time.
Reduce toil with automation and AI. Measure manual operational work and run programs to automate it. Include AI-enabled capabilities such as AIOps event correlation, AI-assisted RCA and self-healing runbooks.
Run disciplined execution at scale. Lead SAFe/Agile planning (including PI Planning), cross-team dependencies, capacity, budget and vendor commitments. Give executives concise, data-driven updates on program health, risk and reliability trends.

Qualifications

Minimum qualifications

Bachelor's degree in Computer Science, Engineering or a related technical field, or equivalent practical experience.
12+ years of technical program or project management experience, including 5+ years delivering programs in SRE, infrastructure or production operations for mission-critical systems.
Experience leading cross-functional programs across multiple engineering teams in globally distributed organizations.
Working knowledge of SRE principles: SLIs/SLOs/SLAs, error budgets, incident and problem management, and disaster recovery.
Technical understanding of distributed systems, microservices, APIs, cloud infrastructure, containers/Kubernetes and CI/CD.

Preferred qualifications

Experience setting up SLO and error-budget practices, or production readiness review processes, in a large enterprise.
Experience with observability platforms such as Dynatrace, Splunk, Grafana, Prometheus or OpenTelemetry, plus synthetic monitoring.
Experience running DR, failover and resilience testing programs in regulated environments (financial services preferred).
Experience with AIOps or AI-enabled operational automation.
Familiarity with ITIL incident, problem and change management, and how they fit with modern SRE practice.
SAFe or Agile certification, and experience managing program financials and vendor relationships.
Ability to read design documents, find reliability and scalability risks, and lead engineering teams through tradeoff decisions.
Excellent written and verbal communication, including executive-level storytelling backed by data.

Leadership

Influence without authority across SRE, Engineering, Application Support, Product and business leaders.
Own outcomes from start to finish: anticipate risks, clear blockers and deliver on commitments.
Promote a blameless, engineering-first culture that prioritizes prevention over firefighting.
Coach and mentor colleagues and contractors, and build an inclusive, collaborative team across regions.
Make decisions based on customer impact and long-term reliability, balancing urgent operational needs against lasting improvements.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job Info

Job Identification 26015795
Job Category Technology
Posting Date 10/28/2026, 04:57 PM
Apply Before 11/05/2026, 08:00 AM
Degree Level High School Graduate
Job Schedule Full time
Job Shift Day
Locations 1500 NW 136th Avenue, Sunrise, FL, 33323, US(Hybrid)
Salary Range $123000 - $215250 annually + bonus + benefits
Career Area Technology

Return to Jobs List (https://careers.americanexpress.com/en/sites/CX_1/jobs)

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More about this job

Skills

Incident response
Regulatory compliance
Computer science
Project management
Implement ICT recovery system
Microservices
Kubernetes
CI/CD
Dynatrace
Splunk
Grafana
Prometheus
ITIL
Change management
Agile
Communication skills
Leadership

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