Jobs in the United States

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Pharmacy Manager - $25K Sign-On Bonus Available
Walgreens
Jupiter, FL
- $67.05 to $90.55 USD / hour
…staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management…
Added just now
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Principal Architect, Enterprise Architecture
American Express
Sunrise, FL
- $219,000 to $338,250 USD / year
Enterprise Architecture is a key enabler of American Express’ technology strategy. We translate business priorities into technology direction, establish reusable and secure architectural…
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IT Ambulatory Program Manager
AdventHealth
Altamonte Springs, FL
Fosters strong relationships with key technology and business leaders to develop and build strategy for the program, creating roadmaps and ensuring business prioritized items are completed…
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Intermediate Epic Revenue Cycle Analyst Utilization Management
AdventHealth
Altamonte Springs, FL
Must have strong written and verbal communication skills [Required]
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Vice President, Global Marketing and Strategy, Aerospace
Danaher Corporation
New Port Richey, FL
The Vice President, Global Marketing and Strategy, Aerospace leads business development, product management, strategic planning, market opportunity assessment, and growth initiatives for…
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Vertical Market Senior Manager, Data Centers
Carrier
Palm Beach Gardens, FL
- $117,500 to $234,500 USD / year
The Vertical Market Manager (VMM), Data Centers role is responsible for developing and executing Carrier's growth strategy within the data center market. This role serves as an industry…
Added 1 min ago
Product Mgr II
RELX INC
Boca Raton, FL
…Data management and transformational insights. As a product manager in our government product organization, you will own the development and execution of product roadmap objectives, fusing…
Added 1 min ago
Principal Systems Engineer / Senior Principal Systems Engineer
Northrop Grumman
Melbourne, FL
…within an Integrated Product Team (IPT) structure to drive the development of new program requirements, refine existing program requirements, and influence the pursuit of future…
Added 1 min ago
Senior Manager, IT Business Analyst - ServiceNow Platform Owner
L3Harris
Melbourne, FL
The Senior Manager, ServiceNow Platform Owner leads the strategy, operational health, governance, and secure evolution of the enterprise Now Platform in support of aerospace manufacturing,…
Added 1 min ago
Computer Systems Administrator / Spectrum Management Analyst
Trinzic
Melbourne, FL
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 1 min ago
Manager Patient Transport
AdventHealth
Ocala, FL
…effectiveness of programs deployed. Researches the viability of new technology for Patient Transport. Takes charge and responds appropriately to unexpected situations, using correct tone of…
Added 1 min ago
Event Operations Manager- Naples Grande Beach Resort
Encore
Naples, FL
…customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This…
Added 2 mins ago
Project Manager - Top Secret Clearance
Red Hat
Tallahassee, FL
Practical experience with the software development lifecycle and DevSecOps approaches
Added 2 mins ago
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Technical Program Manager II
Akamai Technologies, Inc.
Tallahassee, FL
- $100,700 to $181,300 USD / year
Our Akamai Information Technology organization is a team of industry-leading professionals dedicated to owning/driving the innovation of Akamai's Corporate Infrastructure, Applications,…
Added 2 mins ago
Senior Product Manager, Mobile Apps – Vehicle Productivity and Electrification Experiences
Ford Motor Company
Tallahassee, FL
Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and…
Added 2 mins ago
Category Manager, IT – Indirect
Verint Systems, Inc.
Tallahassee, FL
The Category Manager, IT – Indirect will be responsible for sourcing, negotiating and contract management for the company’s indirect IT spend, with a primary focus on SaaS and enterprise…
Added 2 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Tallahassee, FL
The Senior Manager, Knowledge & Context Architecture is a hands-on technical leadership role within Teradata's Worldwide Knowledge & Context Architecture team. You will lead architecture…
Added 2 mins ago
Associate, Product Support - SBO - Remote
SitusAMC
Tallahassee, FL
…reporting services to SitusAMC’s clients using SitusAMC’s SBO software platform. This position will assist clients with data management, remittance reconciliation, loan accounting, and key…
Added 2 mins ago
MCPP: Administrative Assistant
Trinzic
Jacksonville, FL
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 2 mins ago
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Director, Architecture and Data
GE Aerospace
Clearwater, FL · Jacksonville, FL · Tampa, FL · West Melbourne, FL
- $152,000 to $202,000 USD / year
…and owns the foundation for how Defense & Systems architects software environments and delivers a data fabric that enables the use of…
Added 3 mins ago
Principal Market Development Specialist, Coronary Renal Denervation - Orlando, FL
Medtronic
Orlando, FL
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 3 mins ago
Manager, Sponsored Programs - Pre-Award
University of Miami
Miami, FL
Experience: Minimum 5 years of relevant experience required
Added 3 mins ago
Manager, Programs (Cancer Biology)
University of Miami
Miami, FL
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Added 3 mins ago
Project Manager. Research Support
University of Miami
Miami, FL
Minimum 3 years of relevant experience required
Added 3 mins ago
Sr Data Scientist - Energy Supply
TECO Energy
Tampa, FL
…managers and program leads). Works with IT business relationship manager to prioritize a system portfolio roadmap and coordinate execution of the projects. IT and ES technical leads to…

American Express

Senior Technical Product Manager – Agent Evaluation & Observability

New York, NY, United States
Phoenix, AZ, United States
NY, United States

Apply on egug.fa.us2.oraclecloud.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 18, 2026
Experience: 6-8+ years of experience in product management, product development, software engineering, technical platforms, analytics, quality tooling, or AI products.
Posting language: English
Posted: Nov 4, 2026

Original job description

Agentic Partner Membership Experiences The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences, from payments to rewards to servicing, that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital products on #TeamAmex. The Amex Digital Labs team drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products and engaging Membership experiences for Card Members. We often collaborate with technology companies and strategic partners to bring products to the market. We are looking for a Senior Technical Product Manager to lead the roadmap for tools and workflows that hlep teams test and improve agent-enabled customer experiences. You will help teams measure how well agent's complete customer tasks, understand failures and use the findings to improve their experiences.

You will own the product roadmap, requirements and adoption of shared evaluation tools and workflows. Working with engineering and enterprise platform teams, you will build on existing capabilities to help product teams assess agent performance and decide what to improve. Domain product owners will remain accountable for release decisions.

Primary responsibilities:

Own Evaluation and Quality workflows

Own the roadmap for shared agent evaluation and observability capabilities, from user discovery and requirements through launch, adoption and improvement.
Partner with domain owners to define representative journeys, prompt sets, expected tool behavior and outputs, scoring rubrics and acceptance criteria.
Define requirements for automated evaluation, human review, and tools that help teams diagnose failures.

Connect Evaluations with Operational Evidence

Define product requirements for traces, events, diagnostic views and review tools that connect customer intent, tool or API calls and observed outcomes where data access permits.
Work with engineering, analytics and existing enterprise evaluation and observability teams to extend shared capabilities, reuse instrumentation and standardize evidence.
Identify where limited access to partner data prevents a complete assessment.
Partner with Identity and domain owners to test policy-relevant behavior, including denied actions, revoked access and required approvals.

Measure and Improve Agent Experiences

Define meaningful measures such as task completion, correct tool use, response quality, failure and recovery rates, latency and cost.
Define how testing and monitoring work together across controlled test environments, end-to-end partner integrations and production. Clarify what each can measure and use the findings to prioritize improvements with the responsible teams.
Measure adoption and usefulness of evaluation workflows, including review effort, coverage and time to identify problems. Communicate the limits of findings based on sampled data.

Lead a Reusable Product Capability

Translate measurement gaps into a prioritized backlog, clear requirements, and actionable acceptance criteria. Recommend when to extend existing tools, integrate a solution or build a missing capability.
Build privacy and data governance into evaluation and telemetry requirements, including permitted uses of partner-provided data, appropriate access, minimization and retention. Communicate uncertainty, release risks and tradeoffs clearly.

Minimum Qualifications

6-8+ years of experience in product management, product development, software engineering, technical platforms, analytics, quality tooling, or AI products.
Experience owning evaluation, testing, observability, analytics or related technical products through launch, adoption and iteration, with measurable user or business outcomes.
Practical understanding of AI or agent-enabled systems, including nondeterministic behavior, tool or API interactions, and the need for both automated tests and human judgment.
Ability to define metrics, interpret evidence and identify sampling, coverage, or measurement limitations. Familiarity with traces, logs, APIs and technical troubleshooting.
Strong product discovery, roadmap and prioritization skills, including translating ambiguous quality problems into usable tools and repeatable workflows.
Cross-functional leadership and clear communication, with the ability to balance customer outcomes, engineering constraints and privacy or risk requirements.

Preferred Qualifications

Experience with LLM or agent evaluation, scenario design, human review, model-assisted scoring or production failure analysis.
Familiarity with MCP, function calling, telemetry standards or evaluation frameworks; ability to use code or queries to investigate evidence.
Experience building shared capabilities adopted by multiple teams or delivering products in financial services or another regulated industry.
Bachelor’s degree or equivalent experience.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Apply on egug.fa.us2.oraclecloud.com About employer

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Jobs in the United States