Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 6 mins ago
IT Robot Software Automation Specialist
Hyundai Motor Company
Ellabell, GA
We are looking for a Manufacturing Automation Engineer who can undertake/lead the immense challenge of supporting next-generation HMG EV Manufacturing system (E-Forest) including Automated…
Added 7 mins ago
Senior Manager, Software Development
CVS Health
Remote, United States
Lead the MinuteClinic Product Engineering team in building software that helps people access care at CVS MinuteClinic, part of a household name in U.S. healthcare. Your team’s work shapes…
Added 8 mins ago
Sr Director, Enterprise Analytics & Business Intelligence
Learning Care Group
Novi, MI
The Senior Director, Enterprise Analytics & Business Intelligence will rebuild and lead the enterprise analytics function at Learning Care, driving strategy, spend and business…
Added 8 mins ago
Software Engineer (IBM Cognos)
Highmark Health
Raleigh, NC
Monitor work against production schedule and provide progress updates and report any issues or technical difficulties to lead developers on a regular basis.
Added 8 mins ago
Research Scientist, Infrastructure Modeling and Reliability
Meta
Raleigh, NC
…power utilization across Meta's infrastructure. This role will lead the development of statistical and machine learning models that monitor power consumption, project peak demand, quantify…
Added 8 mins ago
Senior Director Software Engineering
Capital One
Raleigh, NC
As a Senior Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 9 mins ago
Product Content Engineer
Meta
Raleigh, NC
Experience applying critical thinking to lead data-driven analyses that inform product or user experience decisions, and communicating findings to executive leadership
Added 9 mins ago
Product Security Engineer - Team Lead
Meta
Raleigh, NC
Product Security Engineer - Team Lead Responsibilities:
Added 9 mins ago
Principal Data Architect Chief Data Office
Wells Fargo
CHARLOTTE, NC
Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering products and solutions that are…
Added 9 mins ago
Lead Automation Software Engineer
Wells Fargo
CHARLOTTE, NC
Wells Fargo is seeking a Lead Software Engineer for Network Automation and Software development (e.g., Nautobot, Ansible, Python, APIs, Terraform) and a solid understanding of the…
Added 9 mins ago
Senior Risk Analytics Consultant (Merchant Services)
Wells Fargo
CHARLOTTE, NC
Lead or participate in moderately complex initiatives, and delivering insight and decision strategies within analytics and reporting, and contribute to large-scale planning related to Risk…
Added 9 mins ago
Sr Software Engineer I (AWS - Hybrid Role)
Principal Financial Group
Raleigh, NC · Charlotte, NC
…the agent-building experience across the organization - using Python, TypeScript, and AWS AgentCore. This space is moving fast, and we're looking for someone who thrives in it: a…
Added 9 mins ago
Senior Securities Operations Specialist - Production Development/Analytics Transformation
Wells Fargo
CHARLOTTE, NC
Lead or participate in moderately complex lifecycle initiatives and support tasks and act as a participant in large-scale planning and deliverables; identify opportunity for process…
Added 9 mins ago
Senior Solution Sales Engineer - Confluent
IBM
Charlotte, NC · RESEARCH TRIANGLE PARK, NC
Execute on and lead Technical Proofs of Concept
Added 22 mins ago
Senior/Principal Radar Systems E 3058952
Apex Systems Inc.
Woburn, MA
Lead architecture and requirements development activities that define, characterize, develop, and document Ground Based Radar systems.
Added 25 mins ago
Site Reliability Engineer
Anduril Industries
Waltham, MA
…SRE on a small, high-trust team, working directly with our lead, with real room to shape how Imaging reliability and support operate as we…
Added 30 mins ago
Splunk ITSI Architect
CGI Technologies and Solutions, Inc.
Lafayette, LA
We CGI is seeking an experienced Splunk ITSI Architect to join our Enterprise Observability Practice. You will lead the architecture and maturity roadmap for client observability programs –…
Added 40 mins ago
Sr. Developer, Business Intelligence
Navitus
Montpelier, VT
Added 44 mins ago
Application Engineer, Enterprise D 37877
The MathWorks, Inc.
Natick, MA
Lead technical evaluations and proofs of concept that support the adoption of MathWorks products.
Added 46 mins ago
Lead Automation Software Engineer
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking a Lead Software Engineer for Network Automation and Software development (e.g., Nautobot, Ansible, Python, APIs, Terraform) and a solid understanding of the…
Added 46 mins ago
AE
Agentic AI Infrastructure Engineer II - Core Platforms
American Express
Phoenix, AZ
- $89,250 to $150,250 USD / year
…provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and…
Added 46 mins ago
AE
Senior Agentic AI Engineer - Core Platforms
American Express
Phoenix, AZ
- $123,000 to $215,250 USD / year
…provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and…
Added 46 mins ago
AE
Senior Agentic AI Infrastructure Engineer I - Core Platforms
American Express
Phoenix, AZ
- $123,000 to $215,250 USD / year
…provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and…
Added 46 mins ago
AE
Senior Manager - Technology Operations Engineering
American Express
Phoenix, AZ
- $123,000 to $215,250 USD / year
We are seeking an experienced and technically strong Senior Manager – Technology Operations Engineering to lead Site Reliability Engineering (SRE), Application Production Support, and…
Added 48 mins ago
IT Systems Lead
AeroVect
Atlanta, GA
…processes that keep our growing team productive and secure. You'll lead the implementation of company-wide device management, endpoint security, identity and access controls, and IT support…

American Express

Senior Manager - Technology Operations Engineering

Phoenix, AZ, United States

$123,000 to $215,250 USD / year

Apply on usnlx.com About employer

Applications open in a new tab.

Job details

Pay: $123,000 to $215,250 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

Senior Manager - Technology Operations Engineering

Phoenix, AZ, United States(Hybrid)

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

We are seeking an experienced and technically strong Senior Manager – Technology Operations Engineering to lead Site Reliability Engineering (SRE), Application Production Support, and operational excellence for enterprise Contact Center Transformation platforms.

This role will be responsible for ensuring the end-to-end availability, reliability, performance, scalability, and operational stability of mission-critical voice platforms, contact center applications, cloud-native services, intelligent voice bots, and AI-powered customer engagement solutions.

The ideal candidate will have extensive hands-on experience with Google Cloud Platform (GCP), SRE practices, enterprise application support, Five9, Genesys, telephony technologies, full-stack observability, distributed tracing, and incident management . The role also requires knowledge of emerging technologies, including Agentic AI frameworks, AI agent monitoring, and Model Context Protocol (MCP) servers.

The Senior Manager will lead engineering teams responsible for 24x7 production support, proactive monitoring, incident resolution, problem management, change management, automation, and continuous reliability improvements across complex, distributed contact center ecosystems.

Responsibilities

SRE & Application Production Support: Lead Site Reliability Engineering and end-to-end application production support for enterprise Contact Center Transformation platforms, ensuring high availability, performance, scalability, reliability, and operational resilience across cloud-native applications, voice systems, and backend integrations.
Contact Center & Voice Platform Reliability: Manage production operations and technical support for Five9, Genesys, enterprise telephony, IVR, ACD, CTI, SIP/RTP, intelligent voice bots, and SpeechMiner , ensuring seamless customer interactions, call routing, voice quality, and platform stability.
Google Cloud Platform Operations: Oversee reliability and production support for applications hosted on Google Cloud Platform (GCP) , including GKE, Cloud Run, Compute Engine, Pub/Sub, Cloud Functions, API Gateway, load balancing, and cloud networking, ensuring operational readiness and performance optimization.
Full-Stack Observability & Monitoring: Drive end-to-end observability using Grafana, Elasticsearch, OpenSearch, Google Cloud Monitoring, OpenTelemetry, and distributed tracing , implementing proactive alerting, centralized logging, service health dashboards, application performance monitoring, and transaction-level visibility across infrastructure, applications, telephony, and AI services.
AI, Agentic AI & Intelligent Voice Bot Support: Lead operational support and monitoring for conversational AI, intelligent voice bots, LLM-based applications, Agentic AI frameworks, AI agents, and Model Context Protocol (MCP) servers , ensuring AI workflow reliability, agent execution monitoring, tool integration availability, performance diagnostics, and end-to-end tracing.
Incident, Problem & Change Management: Own 24x7 on-call operations, major incident management, production escalations, root cause analysis (RCA), problem management, change management, and post-incident reviews , driving continuous improvements in Mean Time to Detect (MTTD), Mean Time to Restore (MTTR), and overall service reliability.
Application, Database & Integration Support: Lead troubleshooting and production support for distributed applications, APIs, microservices, middleware, and enterprise integrations, including NoSQL databases, Google Cloud Firestore, and Oracle Database , ensuring application performance, database connectivity, transaction reliability, and end-to-end service availability.
Network, Load Balancing & Traffic Management: Collaborate with cloud, infrastructure, and network engineering teams to troubleshoot DNS, TCP/IP, SIP/RTP, firewalls, proxies, load balancers, traffic routing, network latency, and connectivity issues , ensuring reliable communication between contact center platforms, cloud applications, and backend systems.
Reliability Engineering, Automation & Operational Excellence: Establish and drive SRE best practices, including SLIs, SLOs, error budgets, capacity planning, performance optimization, CI/CD reliability, automated remediation, self-healing capabilities, disaster recovery, and production readiness , reducing operational toil and preventing recurring incidents.
Engineering Leadership & Cross-Functional Collaboration: Lead, mentor, and develop high-performing SRE and Application Support teams, establish engineering standards and operational KPIs, manage vendor escalations, and collaborate with Cloud Engineering, Application Development, Network Operations, AI Engineering, and Contact Center Technology teams to deliver stable, scalable, and resilient technology services.

Qualifications

Education & Professional Experience: Bachelor's degree in computer science, Information Technology, Engineering, or a related discipline, or equivalent practical experience, with 10+ years of experience in Technology Operations, Site Reliability Engineering, Application Production Support, or Cloud Engineering, including 5+ years in technical leadership or engineering management roles .
Site Reliability Engineering & Application Support: Extensive hands-on experience in SRE, enterprise application production support, distributed systems, microservices, REST APIs, application performance troubleshooting, service reliability, and 24x7 production operations , including on-call support and critical incident resolution.
Google Cloud Platform (Mandatory): Strong hands-on experience with Google Cloud Platform (GCP) and cloud-native technologies, including GKE, Cloud Run, Compute Engine, Pub/Sub, Cloud Monitoring, Cloud Logging, API Gateway, cloud networking, load balancing, and containerized application environments.
Contact Center & Telephony Expertise: Proven experience supporting Five9, Genesys, or similar enterprise contact center platforms , with a strong understanding of telephony architecture, SIP, RTP, IVR, ACD, CTI, call routing, intelligent voice bots, and contact center integrations. Experience with SpeechMiner or comparable speech analytics platforms is highly desirable.
Full-Stack Observability & Distributed Tracing: Strong experience with Grafana, Elasticsearch, OpenSearch, OpenTelemetry, distributed tracing, centralized logging, application performance monitoring, and cloud observability tools , including the ability to implement end-to-end monitoring and troubleshoot complex distributed application issues.
AI, Agentic AI & MCP Technologies: Experience or strong working knowledge of conversational AI, intelligent voice bots, Large Language Models (LLMs), Agentic AI frameworks, AI agent monitoring, and Model Context Protocol (MCP) servers , including AI workflow observability, execution tracing, integration troubleshooting, and operational reliability.
Incident, Problem & Change Management: Demonstrated expertise in ITIL-based Incident, Problem, and Change Management , including major incident leadership, root cause analysis, production change coordination, escalation management, on-call operations, and continuous service improvement.
Database & Application Integration Technologies: Hands-on experience supporting NoSQL databases, Google Cloud Firestore, Oracle Database, APIs, middleware, and distributed application architectures , with strong troubleshooting capabilities across database performance, connectivity, transaction processing, and enterprise integrations.
Networking, Infrastructure & Automation: Strong understanding of TCP/IP, DNS, HTTPS, SIP/RTP, firewalls, load balancers, traffic routing, cloud networking, Kubernetes, and containerized environments , along with experience in automation, scripting, CI/CD pipelines, and tools such as Python, Bash, or Terraform.
Technical Leadership & Operational Excellence: Proven ability to lead engineering teams, manage complex production environments, collaborate across technology organizations, and drive SRE maturity, operational automation, observability improvements, incident reduction, service reliability, disaster recovery readiness, and continuous engineering excellence , supported by strong communication, analytical, and problem-solving skills.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job Info

Job Identification 26015983
Job Category Technology
Posting Date 11/06/2026, 12:23 AM
Apply Before 11/13/2026, 08:00 AM
Degree Level High School Graduate
Job Schedule Full time
Job Shift Day
Locations AMEX 18850 North 56th Street, Phoenix, AZ, 85054, US(Hybrid)
Salary Range $123000 - $215250 annually + bonus + benefits
Career Area Technology

Return to Jobs List (https://careers.americanexpress.com/en/sites/CX_1/jobs)

Apply on usnlx.com About employer

Report this job

Work requirements

Jobs in the United States