Jobs in the United States

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Added 1 day ago
Research Engineer, Post-Training
Actively AI
NY
Post-Training Recipe Development: Iterate on the full stack of datasets, training stages, and hyperparameters that determine model behavior. Measure how choices compound across evals and…
Added 1 day ago
Director of Marketplaces
Caraway Home
Remote, United States
Fluency across the full Amazon stack: search/SEO, content, retail media (Sponsored Ads, DSP, AMC), FBA/supply chain, and platform operations
Added 1 day ago
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SEO & CRO Manager
space150
Minneapolis, MN
- $110,000 to $135,000 USD / year
And we're looking for someone who has already rewired how they work around AI. Not "familiar with AI tools." We mean you reach for a model the way you reach for a spreadsheet, to crawl and…
Added 1 day ago
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Senior Media Planner
space150
Minneapolis, MN
- $65,000 to $75,000 USD / year
And we're looking for someone who has already rewired how they work around AI. Not "familiar with AI tools." We mean you reach for a model the way you reach for a spreadsheet: to…
Added 2 days ago
Senior Full Stack Engineer
Foresight Works Ltd
NY · New York, NY
…usually find out last. For an AI data center, a month late can mean tens of millions in lost…
Added 2 days ago
Senior Full Stack Engineer
Foresight Works Ltd
San Francisco, CA
…usually find out last. For an AI data center, a month late can mean tens of millions in lost…
Added 2 days ago
Applied AI Engineer
Foresight Works Ltd
NY · New York, NY
…usually find out last. For an AI data center, a month late can mean tens of millions in lost…
Added 2 days ago
Applied AI Engineer
Foresight Works Ltd
San Francisco, CA
…usually find out last. For an AI data center, a month late can mean tens of millions in lost…
Added 2 days ago
Senior Data Engineer
Foresight Works Ltd
NY · New York, NY
…usually find out last. For an AI data center, a month late can mean tens of millions in lost…
Added 2 days ago
Senior Data Engineer
Foresight Works Ltd
San Francisco, CA
…usually find out last. For an AI data center, a month late can mean tens of millions in lost…
Added 2 days ago
Sr. Calibration, Mapping & Localization Engineer
42dot
San Francisco
ML-first does not mean ML-only: every model this team ships depends on a vehicle that knows precisely where its sensors are, where it is in the world, and how confident it can be in both.…
Added 2 days ago
Calibration, Mapping & Localization Engineer
42dot
San Francisco
ML-first does not mean ML-only: every model this team ships depends on a vehicle that knows precisely where its sensors are, where it is in the world, and how confident it can be in both.…
Added 2 days ago
Delivery Driver(05106) - 630 3rd St.
Domino's
Jacksonville Beach, FL
…all across the nation - we do it because we can. What do we mean by that, you ask? We mean that we offer a great flexible schedule that offers the hours you're looking for. That means…
Added 2 days ago
SI
Summer 2027 Intern - Product Management
Salesforce, Inc.
CA · NY
- $54 to $61 USD / hour
AI-first mindset - comfortable experimenting with prompting techniques and leveraging AI to learn across the stack, ramp up quickly, and contribute meaningfully from day one.
Added 2 days ago
AI Capability Lead (Mid-Level) – Service Delivery and Internal
COBEC INC
Washington, DC
Cobec is consistently breaking the current mold for delivering services to our government clients. What does that mean? That means believing in a “people first” mentality, building high…
Added 2 days ago
Overnight Laundry Attendant- The Westin Grand Cayman Seven Mile Beach Resort & Spa
Pyramid Cayman Hotel Services Limited
United States
…Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for…
Added 2 days ago
RF
Senior Security Engineer (Defender of the Realm)
RTA Fleet
Remote, United States
- $160,000 to $185,000 USD / year
…most? Have you made AI a real part of how you do security? We mean a tool you use every day to triage faster, cut noise, and spend your time on the work only a human can do, not a buzzword…
Added 2 days ago
Senior Full Stack Engineer
Bilt Rewards
NY
As a Senior Full Stack Engineer, you'll work on high-impact projects that directly shape how our members interact with Bilt's most exciting initiatives. From powering our hit game show…
Added 2 days ago
I
Staff Software Engineer
iManage
Chicago, IL
- $130,000 to $180,000 USD / year
Keeping developer productivity and software quality high using innovative backend tooling
Added 2 days ago
I
Senior Software Engineer
iManage
Chicago, IL
- $110,000 to $150,000 USD / year
Keeping developer productivity and software quality high using innovative backend tooling
Added 2 days ago
TT
Senior Software Engineer - Data & Insights
Tyler Technologies
Denver, CO
- $95,000 to $135,000 USD / year
Consider yourself a full stack engineer, willing to work in any part of the stack required for the task. For a senior level role, we need you to have at least 4 years of experience.
Added 2 days ago
Data Platform and Agentic Governance Lead, HR Technology
Meta
New York, NY
…data products so that Immigration, payroll and ops numbers mean one thing across People Ops - and so analysts, dashboards, and AI agents all resolve to the same source of…
Added 3 days ago
Senior Manager - Technology Operations Engineering
American Express
Phoenix, AZ
…application support, Five9, Genesys, telephony technologies, full-stack observability, distributed tracing, and incident management. The role also requires knowledge of emerging…
Added 3 days ago
Integrations Developer
StackAdapt
United States
On-call contributions reduce mean time to resolution (MTTR) on integration-related incidents
Added 3 days ago
Sr. Production Engineer
Zscaler
San Jose, CA · Santa Clara, CA
…observability and architectural standards, you will directly reduce our Mean Time to Mitigate (MTTM) and shape the scalability of our globally distributed, multi-cloud…

American Express

Senior Manager - Technology Operations Engineering

Phoenix, AZ, United States

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Job details

Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. We are seeking an experienced and technically strong Senior Manager – Technology Operations Engineering to lead Site Reliability Engineering (SRE), Application Production Support, and operational excellence for enterprise Contact Center Transformation platforms. This role will be responsible for ensuring the end-to-end availability, reliability, performance, scalability, and operational stability of mission-critical voice platforms, contact center applications, cloud-native services, intelligent voice bots, and AI-powered customer engagement solutions. The ideal candidate will have extensive hands-on experience with Google Cloud Platform (GCP), SRE practices, enterprise application support, Five9, Genesys, telephony technologies, full-stack observability, distributed tracing, and incident management. The role also requires knowledge of emerging technologies, including Agentic AI frameworks, AI agent monitoring, and Model Context Protocol (MCP) servers. The Senior Manager will lead engineering teams responsible for 24x7 production support, proactive monitoring, incident resolution, problem management, change management, automation, and continuous reliability improvements across complex, distributed contact center ecosystems.

SRE & Application Production Support: Lead Site Reliability Engineering and end-to-end application production support for enterprise Contact Center Transformation platforms, ensuring high availability, performance, scalability, reliability, and operational resilience across cloud-native applications, voice systems, and backend integrations.
Contact Center & Voice Platform Reliability: Manage production operations and technical support for Five9, Genesys, enterprise telephony, IVR, ACD, CTI, SIP/RTP, intelligent voice bots, and SpeechMiner, ensuring seamless customer interactions, call routing, voice quality, and platform stability.
Google Cloud Platform Operations: Oversee reliability and production support for applications hosted on Google Cloud Platform (GCP), including GKE, Cloud Run, Compute Engine, Pub/Sub, Cloud Functions, API Gateway, load balancing, and cloud networking, ensuring operational readiness and performance optimization.
Full-Stack Observability & Monitoring: Drive end-to-end observability using Grafana, Elasticsearch, OpenSearch, Google Cloud Monitoring, OpenTelemetry, and distributed tracing, implementing proactive alerting, centralized logging, service health dashboards, application performance monitoring, and transaction-level visibility across infrastructure, applications, telephony, and AI services.
AI, Agentic AI & Intelligent Voice Bot Support: Lead operational support and monitoring for conversational AI, intelligent voice bots, LLM-based applications, Agentic AI frameworks, AI agents, and Model Context Protocol (MCP) servers, ensuring AI workflow reliability, agent execution monitoring, tool integration availability, performance diagnostics, and end-to-end tracing.
Incident, Problem & Change Management: Own 24x7 on-call operations, major incident management, production escalations, root cause analysis (RCA), problem management, change management, and post-incident reviews, driving continuous improvements in Mean Time to Detect (MTTD), Mean Time to Restore (MTTR), and overall service reliability.
Application, Database & Integration Support: Lead troubleshooting and production support for distributed applications, APIs, microservices, middleware, and enterprise integrations, including NoSQL databases, Google Cloud Firestore, and Oracle Database, ensuring application performance, database connectivity, transaction reliability, and end-to-end service availability.
Network, Load Balancing & Traffic Management: Collaborate with cloud, infrastructure, and network engineering teams to troubleshoot DNS, TCP/IP, SIP/RTP, firewalls, proxies, load balancers, traffic routing, network latency, and connectivity issues, ensuring reliable communication between contact center platforms, cloud applications, and backend systems.
Reliability Engineering, Automation & Operational Excellence: Establish and drive SRE best practices, including SLIs, SLOs, error budgets, capacity planning, performance optimization, CI/CD reliability, automated remediation, self-healing capabilities, disaster recovery, and production readiness, reducing operational toil and preventing recurring incidents.
Engineering Leadership & Cross-Functional Collaboration: Lead, mentor, and develop high-performing SRE and Application Support teams, establish engineering standards and operational KPIs, manage vendor escalations, and collaborate with Cloud Engineering, Application Development, Network Operations, AI Engineering, and Contact Center Technology teams to deliver stable, scalable, and resilient technology services.
Education & Professional Experience: Bachelor's degree in computer science, Information Technology, Engineering, or a related discipline, or equivalent practical experience, with 10+ years of experience in Technology Operations, Site Reliability Engineering, Application Production Support, or Cloud Engineering, including 5+ years in technical leadership or engineering management roles.
Site Reliability Engineering & Application Support: Extensive hands-on experience in SRE, enterprise application production support, distributed systems, microservices, REST APIs, application performance troubleshooting, service reliability, and 24x7 production operations, including on-call support and critical incident resolution.
Google Cloud Platform (Mandatory): Strong hands-on experience with Google Cloud Platform (GCP) and cloud-native technologies, including GKE, Cloud Run, Compute Engine, Pub/Sub, Cloud Monitoring, Cloud Logging, API Gateway, cloud networking, load balancing, and containerized application environments.
Contact Center & Telephony Expertise: Proven experience supporting Five9, Genesys, or similar enterprise contact center platforms, with a strong understanding of telephony architecture, SIP, RTP, IVR, ACD, CTI, call routing, intelligent voice bots, and contact center integrations. Experience with SpeechMiner or comparable speech analytics platforms is highly desirable.
Full-Stack Observability & Distributed Tracing: Strong experience with Grafana, Elasticsearch, OpenSearch, OpenTelemetry, distributed tracing, centralized logging, application performance monitoring, and cloud observability tools, including the ability to implement end-to-end monitoring and troubleshoot complex distributed application issues.
AI, Agentic AI & MCP Technologies: Experience or strong working knowledge of conversational AI, intelligent voice bots, Large Language Models (LLMs), Agentic AI frameworks, AI agent monitoring, and Model Context Protocol (MCP) servers, including AI workflow observability, execution tracing, integration troubleshooting, and operational reliability.
Incident, Problem & Change Management: Demonstrated expertise in ITIL-based Incident, Problem, and Change Management, including major incident leadership, root cause analysis, production change coordination, escalation management, on-call operations, and continuous service improvement.
Database & Application Integration Technologies: Hands-on experience supporting NoSQL databases, Google Cloud Firestore, Oracle Database, APIs, middleware, and distributed application architectures, with strong troubleshooting capabilities across database performance, connectivity, transaction processing, and enterprise integrations.
Networking, Infrastructure & Automation: Strong understanding of TCP/IP, DNS, HTTPS, SIP/RTP, firewalls, load balancers, traffic routing, cloud networking, Kubernetes, and containerized environments, along with experience in automation, scripting, CI/CD pipelines, and tools such as Python, Bash, or Terraform.
Technical Leadership & Operational Excellence: Proven ability to lead engineering teams, manage complex production environments, collaborate across technology organizations, and drive SRE maturity, operational automation, observability improvements, incident reduction, service reliability, disaster recovery readiness, and continuous engineering excellence, supported by strong communication, analytical, and problem-solving skills.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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