Jobs in the United States

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Added 2 mins ago
Senior Software Engineer
Motorola Solutions, Inc.
Plantation, FL
We are seeking a Senior Software Engineer dedicated to the development and quality assurance of our Windows-based client and server applications. This role requires expertise in the full…
Added 3 mins ago
Sr Software Development Eng
NextEra Energy
St. Paul, MN
Full Stack Delivery: Own features end to end across services, data, and user interfaces, making pragmatic technology choices while avoiding unnecessary complexity.
Added 7 mins ago
Associate Director, AI Engineering
CSL Behring L.L.C.
United States
…prototypes to R&D scientists. The Associate Director is the team's senior full-stack engineer and architect. The role owns the engineering standards, development and deployment patterns,…
Added 11 mins ago
Senior Software Engineer
Bigbear.ai
UNAVAILABLE
5+ years professional software development with full-stack responsibility.
Added 11 mins ago
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Enterprise Account Executive (State, Local, and Education) - Mid-Atlantic & Southeast
Everlaw
United States
- $125,000 USD / year
This is a full-time exempt, remote position. You must live in one of the following Mid-Atlantic and Southeast locations: Georgia, Tennessee, Maryland, Washington, D.C., or West Virginia.…
Added 11 mins ago
Senior Associate, Workflow & Automation
WPP Media
NY
…pandas), and query APIs. Advanced software engineering and full-stack development expertise are not…
Added 11 mins ago
SAP NS2 Senior Cloud Security Engineer-TS/SCI + poly Onsite - Chantilly, VA
SAP
Herndon, VA
The NS2 Senior Cloud Security Engineer candidate will be responsible for leading the development of a stand-alone implementation of SAP Products and solutions that meet our client’s complex…
Added 15 mins ago
Senior Engineer, Cloud Technology (Hybrid)
AFMIC American Family Mutual Insurance Company, S.I.
United States
…holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our…
Added 24 mins ago
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Sr. Technical Delivery Lead
World Wide Technology Holding, LLC
Remote, United States
- $200,000 to $240,000 USD / year
…problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our…
Added 25 mins ago
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Senior Software Engineer, AI Security
Tanium
Addison, TX · Bellevue, WA · Durham, NC · Emeryville, CA
- $191,000 to $293,000 USD / year
Tanium is seeking a Senior Software Engineer to help build a new AI Security solution that enables the world's largest enterprises to secure AI agents and the endpoints they run on. In this…
Added 28 mins ago
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Mainframe Modernization Architect
Ensono
Jefferson City, MO
- $156,000 to $210,000 USD / year
+ Gain executives buy in for complex solutions by engaging in executive and senior-level technology discussions
Added 31 mins ago
Senior Software Development Engineer, Marine & RV/Camping
Storable
Seattle, WA
As a Senior Software Development Engineer in Storable’s Marine and RV & Camping Divisions, you will develop and modernize the web applications that support marina and park operators and…
Added 43 mins ago
ML/AI - Supply Chain
Samsara
Remote, United States
Own the full stack: Modeling, MLOps, deployment, monitoring - build production systems that drive real business decisions
Added 46 mins ago
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Engineer I - Forward Deployed Engineer
GSK
Cambridge, MA
- $95,700 to $159,500 USD / year
1+ years of experience in full-stack software engineering, AI engineering, machine learning engineering, or a related field.
Added 56 mins ago
Senior Full Stack Developer
Volume Integration
Chantilly, VA
Build and enhance the applications that power mission-critical operations. As a Senior Full Stack Developer in Chantilly, VA, you'll contribute to the development, modernization, and…
Added 57 mins ago
Senior Partner, Human Resources
Whataburger Restaurants
United States
…working behind the scenes, this is the place where opportunities stack up, and every day gives you a chance to Make a…
Added 59 mins ago
Senior Full Stack Product Engineer
CubX Inc.
Lakewood, NJ
CubX is looking for a Senior Full Stack Product Engineer who can take a business need from concept to production.
Added 1 hour ago
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Software Engineer
Insight Global
Remote, United States
- From $58 USD / hour
Insight Global is seeking a Senior Software Engineer to help build and scale Prudential's Responsible AI governance platform within the Chief Data and AI Office. The ideal candidate brings…
Added 1 hour ago
Senior Software Engineer
Pearson
Remote, United States
Job Title: Senior Software Engineer (Access Domain)
Added 1 hour ago
Senior Software Engineer
Pearson
Remote, United States
You are a curious, hands-on senior engineer who can own meaningful product capabilities end-to-end. You are comfortable across the stack, preferably with .NET and React, though strong…
Added 1 hour ago
Senior Product Designer, Guest Commerce
Evolve
Remote, United States
…planning. You will collaborate in a dedicated pod: a PM, two full-stack engineers, and analytics all focused on evolve.com. If you are a hypothesis-driven e-commerce designer who balances…
Added 1 hour ago
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AI Full Stack Engineer
Wavestone
Pittsburgh, PA
- $90,000 to $120,500 USD / year
We are seeking a motivated AI Full Stack Engineer to join our growing AI & Data Team. This role offers an opportunity to work alongside experienced consultants, architects, data scientists,…
Added 1 hour ago
Sr. Silicon Design Engineer: Hardware-Software Co-Design
Advanced Mircro Devices, Inc.
Bellevue, WA
The AMD AI Group is looking for a Senior Silicon Design Engineer to co-design the hardware-software interface for AMD Instinct GPUs. You will work with hardware architects to model and…
Added 1 hour ago
Director, Customer Program Management Data Center GPU
Advanced Mircro Devices, Inc.
Bellevue, WA
Drive customer satisfaction and uptime targets by coordinating engineering,system validation, software stack (ROCm/ecosystem) integration, performance tuning, and support teams to resolve…
Added 1 hour ago
Senior Full Stack AI Engineer (US Citizen)
Remote, United States
Serve as a senior, hands-on full-stack AI engineer, leading the design, development, and delivery of large-scale mission-critical AI systems.

American Express

Senior Manager - Technology Operations Engineering

Phoenix, AZ, United States

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Job details

Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. We are seeking an experienced and technically strong Senior Manager – Technology Operations Engineering to lead Site Reliability Engineering (SRE), Application Production Support, and operational excellence for enterprise Contact Center Transformation platforms. This role will be responsible for ensuring the end-to-end availability, reliability, performance, scalability, and operational stability of mission-critical voice platforms, contact center applications, cloud-native services, intelligent voice bots, and AI-powered customer engagement solutions. The ideal candidate will have extensive hands-on experience with Google Cloud Platform (GCP), SRE practices, enterprise application support, Five9, Genesys, telephony technologies, full-stack observability, distributed tracing, and incident management. The role also requires knowledge of emerging technologies, including Agentic AI frameworks, AI agent monitoring, and Model Context Protocol (MCP) servers. The Senior Manager will lead engineering teams responsible for 24x7 production support, proactive monitoring, incident resolution, problem management, change management, automation, and continuous reliability improvements across complex, distributed contact center ecosystems.

SRE & Application Production Support: Lead Site Reliability Engineering and end-to-end application production support for enterprise Contact Center Transformation platforms, ensuring high availability, performance, scalability, reliability, and operational resilience across cloud-native applications, voice systems, and backend integrations.
Contact Center & Voice Platform Reliability: Manage production operations and technical support for Five9, Genesys, enterprise telephony, IVR, ACD, CTI, SIP/RTP, intelligent voice bots, and SpeechMiner, ensuring seamless customer interactions, call routing, voice quality, and platform stability.
Google Cloud Platform Operations: Oversee reliability and production support for applications hosted on Google Cloud Platform (GCP), including GKE, Cloud Run, Compute Engine, Pub/Sub, Cloud Functions, API Gateway, load balancing, and cloud networking, ensuring operational readiness and performance optimization.
Full-Stack Observability & Monitoring: Drive end-to-end observability using Grafana, Elasticsearch, OpenSearch, Google Cloud Monitoring, OpenTelemetry, and distributed tracing, implementing proactive alerting, centralized logging, service health dashboards, application performance monitoring, and transaction-level visibility across infrastructure, applications, telephony, and AI services.
AI, Agentic AI & Intelligent Voice Bot Support: Lead operational support and monitoring for conversational AI, intelligent voice bots, LLM-based applications, Agentic AI frameworks, AI agents, and Model Context Protocol (MCP) servers, ensuring AI workflow reliability, agent execution monitoring, tool integration availability, performance diagnostics, and end-to-end tracing.
Incident, Problem & Change Management: Own 24x7 on-call operations, major incident management, production escalations, root cause analysis (RCA), problem management, change management, and post-incident reviews, driving continuous improvements in Mean Time to Detect (MTTD), Mean Time to Restore (MTTR), and overall service reliability.
Application, Database & Integration Support: Lead troubleshooting and production support for distributed applications, APIs, microservices, middleware, and enterprise integrations, including NoSQL databases, Google Cloud Firestore, and Oracle Database, ensuring application performance, database connectivity, transaction reliability, and end-to-end service availability.
Network, Load Balancing & Traffic Management: Collaborate with cloud, infrastructure, and network engineering teams to troubleshoot DNS, TCP/IP, SIP/RTP, firewalls, proxies, load balancers, traffic routing, network latency, and connectivity issues, ensuring reliable communication between contact center platforms, cloud applications, and backend systems.
Reliability Engineering, Automation & Operational Excellence: Establish and drive SRE best practices, including SLIs, SLOs, error budgets, capacity planning, performance optimization, CI/CD reliability, automated remediation, self-healing capabilities, disaster recovery, and production readiness, reducing operational toil and preventing recurring incidents.
Engineering Leadership & Cross-Functional Collaboration: Lead, mentor, and develop high-performing SRE and Application Support teams, establish engineering standards and operational KPIs, manage vendor escalations, and collaborate with Cloud Engineering, Application Development, Network Operations, AI Engineering, and Contact Center Technology teams to deliver stable, scalable, and resilient technology services.
Education & Professional Experience: Bachelor's degree in computer science, Information Technology, Engineering, or a related discipline, or equivalent practical experience, with 10+ years of experience in Technology Operations, Site Reliability Engineering, Application Production Support, or Cloud Engineering, including 5+ years in technical leadership or engineering management roles.
Site Reliability Engineering & Application Support: Extensive hands-on experience in SRE, enterprise application production support, distributed systems, microservices, REST APIs, application performance troubleshooting, service reliability, and 24x7 production operations, including on-call support and critical incident resolution.
Google Cloud Platform (Mandatory): Strong hands-on experience with Google Cloud Platform (GCP) and cloud-native technologies, including GKE, Cloud Run, Compute Engine, Pub/Sub, Cloud Monitoring, Cloud Logging, API Gateway, cloud networking, load balancing, and containerized application environments.
Contact Center & Telephony Expertise: Proven experience supporting Five9, Genesys, or similar enterprise contact center platforms, with a strong understanding of telephony architecture, SIP, RTP, IVR, ACD, CTI, call routing, intelligent voice bots, and contact center integrations. Experience with SpeechMiner or comparable speech analytics platforms is highly desirable.
Full-Stack Observability & Distributed Tracing: Strong experience with Grafana, Elasticsearch, OpenSearch, OpenTelemetry, distributed tracing, centralized logging, application performance monitoring, and cloud observability tools, including the ability to implement end-to-end monitoring and troubleshoot complex distributed application issues.
AI, Agentic AI & MCP Technologies: Experience or strong working knowledge of conversational AI, intelligent voice bots, Large Language Models (LLMs), Agentic AI frameworks, AI agent monitoring, and Model Context Protocol (MCP) servers, including AI workflow observability, execution tracing, integration troubleshooting, and operational reliability.
Incident, Problem & Change Management: Demonstrated expertise in ITIL-based Incident, Problem, and Change Management, including major incident leadership, root cause analysis, production change coordination, escalation management, on-call operations, and continuous service improvement.
Database & Application Integration Technologies: Hands-on experience supporting NoSQL databases, Google Cloud Firestore, Oracle Database, APIs, middleware, and distributed application architectures, with strong troubleshooting capabilities across database performance, connectivity, transaction processing, and enterprise integrations.
Networking, Infrastructure & Automation: Strong understanding of TCP/IP, DNS, HTTPS, SIP/RTP, firewalls, load balancers, traffic routing, cloud networking, Kubernetes, and containerized environments, along with experience in automation, scripting, CI/CD pipelines, and tools such as Python, Bash, or Terraform.
Technical Leadership & Operational Excellence: Proven ability to lead engineering teams, manage complex production environments, collaborate across technology organizations, and drive SRE maturity, operational automation, observability improvements, incident reduction, service reliability, disaster recovery readiness, and continuous engineering excellence, supported by strong communication, analytical, and problem-solving skills.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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