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JPMC page
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American Express

Manager, Digital Corporate Deployment

Phoenix, AZ, United States

$89,250 to $150,250 USD / year

Apply on usnlx.com About employer

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Job details

Pay: $89,250 to $150,250 USD / year
Experience: Minimum 5 years of job relevant experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Manager, Digital Corporate Deployment

Minneapolis, MN, United States
Sunrise, FL, United States
Phoenix, AZ, United States

(Hybrid)

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Digital Deployment Manager drives the successful onboarding and deployment of American Express card and expense management solutions for new and existing customers. Partnering with customers who go through a digital, self-guided onboarding experience, this role provides guidance and support during initial setup to ensure card programs and expense management solutions are aligned to business needs and desired outcomes. The role focuses on product adoption through card distribution and utilization, while collaborating with internal stakeholders to deliver maximum value throughout the customer journey. We are seeking an accountable professional who balances strong relationship management with business and technical expertise. Candidate will need to reside in close to our office locations in either Phoenix, Sunrise, FL, and Minneapolis.

Responsibilities

Customer Relationship Management

Post digital application process, reach out to customer to set expectations on support throughout their setup journey
Actively listen to the customer’s challenges and prioritize effective solutions
Collaborate with customers to ensure satisfaction and identify opportunities to add value
Meet all deadlines through a self-driven mindset & deliver on commitments to customers
Manage expectations of customers and mitigate risk

Support customers through self-guided setup from Sale to Adoption

Independently plan, organize, and manage deployments for multiple customers
Assist customers with their card and expense management setup as needed throughout the customers’ self-guided journey
Consult the customer through card distribution, while uncovering additional spend conversations
Train/educate customers on card programs and software solution

Driving Early Adoption & Value Realization

Focus on delivering measurable value at every stage of the journey
Maintain the momentum of the project through proactive and reactive reach outs
Serve as primary escalation point during deployment
Monitor customer health indicators during onboarding
Prepare customers for transition into later lifecycle stages

Delivering Exceptional Customer Experience

Partner with the customer to answer questions & assist where necessary
Communicate clearly and professionally (written and verbal)
Identify customer needs through a series of triggers that identify risk of adoption, spend and utilization
Demonstrate empathy, ownership, and accountability in every interaction

Building a Scalable Customer Success Organization

Identify process improvements and operational efficiencies
Partner with the Product team for suggested product & process enhancements
Identify pain points during the customers self-guided onboarding journey and partner with internal stakeholders to improve overall digital experience (digital tools and self-help articles)
Contribute to documentation and onboarding materials for new Customer Success colleagues

Qualifications

Minimum 5 years of job relevant experience
Preferred Bachelor's degree in Business or Information Technology or equivalent work experience
Experience in project management, consulting, or software implementation
Hands-on experience configuring applications to meet business requirements
Understanding of data migration and system integrations
Effective oral and written communication skills
Proficient in the use of Microsoft Office suite of software
Knowledge of cloud-based products and services
Strong presentation skills

Preferred Attributes

Passion for delivering exceptional customer outcomes
Strong organizational and time management skills
Self-motivated with the ability to manage multiple commitments
Fast learner with a collaborative, team-oriented mindset
Accountable to your team & your customers
An entrepreneurial spirit: flexible and willing to pitch in where needed
Ready to have fun, keep perspective and be part of an amazing team
Adhere to Blue Box Values, GCS Sales Practices, Standard Operating Procedures & American Express Leadership behaviors
Be a champion of and for Compliance withing US SME AD & GCS
Develop cross-functional partnerships to optimize blue box values

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Job Info

Job Identification 26015641
Job Category Sales/Relationship Management
Posting Date 10/26/2026, 08:33 PM
Apply Before 11/13/2026, 06:00 AM
Degree Level High School Graduate
Job Schedule Full time
Job Shift Day
Locations 18850 N 56th Street Building 1, Phoenix, AZ, 85054, US400 Highway 169 South, Saint Louis Park, MN, 55424, US1500 NW 136th Avenue, Sunrise, FL, 33323, US(Hybrid)
Salary Range $89250 - $150250 annually + bonus + benefits
Career Area Sales & Relationship Management

Return to Jobs List (https://careers.americanexpress.com/en/sites/CX_1/jobs)

Apply on usnlx.com About employer

More about this job

Skills

Customer service
Onboarding
Assist customers
Customer experience
Demonstrate consideration
Identify process improvements
Documentation
Computer technology
Project management
Communication skills
Microsoft Office
Presentation skills
Time management
Sales
Leadership
Regulatory compliance
Mental health
Coaching
Counselling
Hybrid model

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Work requirements

Jobs in the United States