Jobs in the United States

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Added 1 min ago
Data Center Chief Engineer - Nights
Amazon Data Services, Inc.
Jeffersonville, OH
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 1 min ago
Data Center Chief Engineer - Nights
Amazon Data Services, Inc.
Jeffersonville, OH
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 1 min ago
Data Center Chief Engineer - Nights
Amazon Data Services, Inc.
Jeffersonville, OH
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 1 min ago
Software Engineer Manager, Admin Access Platform, Dynamic Policy Engine
Google
Chicago, IL
Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical…
Added 1 min ago
Senior Staff Software Engineer, AI Telemetry and Developer Intelligence
Google
San Jose, CA
Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to…
Added 2 mins ago
Full Stack Software Engineer
Maeknit Inc.
HOLLIS, NY
Added 2 mins ago
Maintenance Supervisor
Saputo Cheese USA, Inc.
DELHI, NY
…regulations and applicable laws. Collaborates with the plant engineer, maintenance manager, and facility management to utilize equipment to improve employee safety, production quality,…
Added 3 mins ago
RA
Lead Network Engineer
RWE Americas
White Plains, NY
- $127,000 to $171,000 USD / year
The Lead Network Engineer provides advanced technical leadership for the design, implementation, operation, and security of OT network infrastructure across multiple sites and geographies.
Added 3 mins ago
BP
Mechanical Engineer Intern (Summer 2027) Schenectady, NY
Bechtel Plant Machinery, Inc.
SCHENECTADY, NY
- $28 USD / hour
Location:Schenectady, New York Job Title:Mechanical Engineer Intern (Summer 2027) Status:Intern Hourly Rate:$28.00 *Salary commensurate with education and experience. Job Summary As a…
Added 3 mins ago
A
Embedded Software Engineer
Actalent
Phoenix, AZ
- $50 to $60 USD / hour
Job Title: Embedded Software EngineerJob DescriptionWe are seeking an Embedded Software Engineer to develop and maintain embedded software for Flight Management System (FMS) applications.…
Added 4 mins ago
MB
Software Engineer
M&T Bank
Buffalo, NY
- $80,900 to $134,800 USD / year
Responsible at the proficient level for designing, developing, testing, and maintaining software solutions while contributing to technical requirements gathering. Develops scalable, secure,…
Added 4 mins ago
Design Engineer
Moog Inc
BUFFALO, NY
…Space Actuation team in East Aurora, NY is looking for a Design Engineer to join their dynamic team! As a Design Engineer, you will be a key member of Moog's Space Actuation team, reporting…
Added 4 mins ago
MB
Senior Software Engineer – Mainframe COBOL, z/OS, CICS, JCL
M&T Bank
Buffalo, NY
- $97,100 to $161,800 USD / year
Expert analytical and software engineering skills, with strong understanding of SDLC, testing, deployment, resiliency, security, and change management.
Added 4 mins ago
MB
2027 Technology Development Program - Cloud Storage & Data Protection Engineer
M&T Bank
Buffalo, NY
- $29.57 to $43.99 USD / hour
…Operating Systems, Database, Data Analytics or Information…
Added 4 mins ago
MB
2027 Technology Development Program - Operating Systems Engineer
M&T Bank
Buffalo, NY
- $29.57 to $43.99 USD / hour
…technical skills in a specific technical discipline such as Software Engineering, Engineering, Architecture, Data Engineering or…
Added 4 mins ago
CP
Senior Software Engineer
Comprehend PT Inc.
BUFFALO, NY
- $120,000 USD / year
Added 4 mins ago
AT
Network Infrastructure Engineer II
Akamai Technologies, Inc.
Albany, NY
- $83,200 to $149,800 USD / year
As a Network Infrastructure Engineer II, you will oversee operations in our global data centers. You will monitor and maintain our data centers, networks, and servers worldwide. You will…
Added 4 mins ago
Software Engineer
Teradata
Albany, NY
This position is for a Software Engineer in the POD Services team within the TD Factory team. The position involves development, integration, functional and performance testing, and fault…
Added 4 mins ago
Mainframe Technical Engineer
Highmark Health
Albany, NY
5 years of experience with technology platforms, application development tools, business processes, software development life cycle used by our enterprise
Added 4 mins ago
Senior Network Engineer
Cognizant
Albany, NY
Cognizant is seeking a Senior Network Engineer to design, implement, secure, operate, and optimize enterprise datacenter, campus, branch, wireless, and hybrid-cloud networks. This role…
Added 4 mins ago
Platform Engineer - Remote
SitusAMC
Albany, NY
We are seeking a Senior Azure DevOps Administrator to own administration, governance, security, integrations, and continuous improvement of our Microsoft Azure DevOps environment. This role…
Added 4 mins ago
Software Engineer II
Amentum
Albany, NY
The Software Engineer II will perform full stack development with C# program, ReactJS, MVC, Linq, and rest API development in NET Core platform. This position is US remote teleworking…
Added 4 mins ago
Lead, Mechanical Engineering - Secret Clearance
L3Harris
Rochester, NY
…air, land, sea and cyber domains in the interest of national…
Added 4 mins ago
Lead Full-Stack Engineer - Backend Focus
Humana
New York, NY
The Lead Software Engineer codes software applications based on business requirements. The Lead Software Engineer works on problems of diverse scope and complexity ranging from moderate to…
Added 4 mins ago
Cyber - AI Engineer - Manager - Consulting
EY
New York, NY · Albany, NY · Rochester, NY · Buffalo, NY · Jericho, NY
As a Cyber AI Engineer at the Manager level in EY's Cyber practice, you will work as a forward-deployed engineer, helping clients apply frontier AI cyber models to real security challenges.…

American Express

Associate-Tech Ops Support

New York, NY, United States

$78,000 to $124,750 USD / year

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Job details

Pay: $78,000 to $124,750 USD / year
Experience: Typically holds a bachelor’s degree in Computer Science, Information Systems, Business Administration or other related fields or has the equivalent 6+ years of work experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Associate-Tech Ops Support

New York, NY, United States

Job Description

You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Are you able to critically assess a situation and provide a solution? Do you want to learn how to thrive in a fast-paced environment while expanding your knowledge? Can you analyze and interpret data? Do you have an interest in providing quality service to our colleagues? If yes, this might be the role for you. As a Service Delivery Engineer you will have the opportunity to become proficient, if not advance, in various workplace tools and software systems as well as collaborate with internal customers and product/support teams. With hands on training, mentoring, and cross-functional team collaboration, we give you the resources to take control and be successful in your career.

Within the Technology Concierge brand, technical skills and communication are key. You’ll interact with multiple business units, customers and third-party clients while delivering exceptional service. This role requires you to be the product middleman, content trainer and technical support for end-users. As a member of the team, you’ll grow within your ability to analyze data, create, follow and update processes. We are in the business of customer facing, building relationships and providing technical support while simultaneously training users to be self-sufficient.

Responsibilities

The successful candidate will be responsible for the investigation and resolution of incidents, problems, and gaps as well as implement remedies and preventative measures to include solutions and innovation. They will assist with projects, testing, enhancements, and long-term technical solutions. Other duties include:

Maintain composure and structure in a fast-paced environment
Communicate efficiently and effectively to various lines of business, users and customers
Provide seamless technology support to our colleagues at the Technology Concierge or via Field Services support within the call center environment.
Focus on asset management, inventory, and data quality as it pertains to computers and associated components
Educate customers/users in such a way they become self-reliant
Diagnose and troubleshoot software and computer hardware issues through problem solving
Assists in the investigation (root cause analysis) and resolution of problems
Assists or undertakes the development and deployment of preventative maintenance procedures
Ensures that service deliverables meet the agreed quality standards of documentation and reporting
Contributes to continuous service improvement by maintaining best practices and knowledge repositories

Qualifications

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
Prefer demonstrated experience in resolving complex technical and commercial issues in a fact-based way that produces results quickly and maintains relationships
Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
Possess excellent verbal/written communication and negotiation skills
Understanding of infrastructure platforms, services and technology processes
Self-motivated and driven to identify and deliver appropriate solutions
Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook
Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Global Protect, Citrix)
Typically holds a bachelor’s degree in Computer Science, Information Systems, Business Administration or other related fields or has the equivalent 6+ years of work experience
This role is onsite in our New York City location

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Job Info

Job Identification 26015440
Job Category Technology
Posting Date 10/26/2026, 05:07 PM
Apply Before 11/05/2026, 06:00 AM
Degree Level High School Graduate
Job Schedule Full time
Job Shift Day
Locations AMEX World Financial Center, New York, NY, 10285, US
Salary Range $78000 - $124750 annually + bonus + benefits
Career Area Technology

Return to Jobs List (https://careers.americanexpress.com/en/sites/CX_1/jobs)

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More about this job

Skills

Customer experience
Manage quantitative data
Coaching
Communication skills
Technical support
Relationship building
Communicate in an outdoor setting
Troubleshoot
Problem solving
Root cause analysis
Documentation
Reporting
Hybrid model
Negotiation
Microsoft Windows
Microsoft Office
Microsoft Outlook
Cisco AnyConnect
Computer science
Customer service

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