Jobs in the United States

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Added 2 mins ago
Process Engineer in Joining Technologies
Bosch Group
Charleston, SC
This posting is for a process engineer / expert in joining technologies (automated screw driving and press fitting). Responsible for optimizing and troubleshooting automated assembly…
Added 2 mins ago
Process Engineer in Image Processing and Vision Systems
Bosch Group
Charleston, SC
This posting is for a process engineer / expert in image processing and vision systems. Responsible for optimizing and troubleshooting automated image processing processes, focusing on…
Added 3 mins ago
Sr. Quality Engineer
Intuitive
Durham, NC
60% involvement in supporting new product development, 25% in sustaining manufacturing operations, and 15% quality advocacy and driving continuous improvements.
Added 5 mins ago
Environmental/Civil Engineer III - San Francisco, CA
RSI EnTech, LLC
San Francisco, CA
Environmental/Civil Engineer III typical responsibilities and duties include, but are not limited to the following:
Added 11 mins ago
Software Engineer Manager, Admin Access Platform, Dynamic Policy Engine
Google
Chicago, IL
Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical…
Added 11 mins ago
Senior Staff Software Engineer, AI Telemetry and Developer Intelligence
Google
San Jose, CA
8 years of experience in software development.
Added 11 mins ago
Senior Software Engineer, ML Performance, GenAI, DeepMind
DeepMind
Mountain View, CA
…exceptional interdisciplinary teams focused on advancing AI development to solve complex global challenges and accelerate high-quality product innovation for billions of users. We use our…
Added 12 mins ago
Grid Modeling Engineer
GE Vernova
Unspecified, NY
· Provide product development and technical analysis related to power electronic and power systems control of renewable generation, battery energy storage systems, STATCOMS, Sync Condensers…
Added 12 mins ago
Silicon Photonics Design Engineer
Advanced Micro Devices, Inc.
FISHKILL, NY
Added 12 mins ago
Maintenance Supervisor
Saputo Cheese USA, Inc.
DELHI, NY
…includes planning, assigning and directing work, addressing product and employee complaints, and resolving problems. This person carries out supervisory responsibilities in accordance with…
Added 13 mins ago
Testsite Engineer, Quantum
Global Foundries
Malta, NY
Collaborate with technology development, design enablement, product, test, and manufacturing teams to translate characterization needs into testsite requirements and silicon implementations.
Added 13 mins ago
Senior Engineer II Software Development (Ethernet APIs)
Microchip Technology Inc.
HAUPPAUGE, NY
…people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values;…
Added 13 mins ago
Principal Engineer Software
Microchip Technology Inc.
HAUPPAUGE, NY
…people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values;…
Added 13 mins ago
Senior Engineer I Applications
Microchip Technology Inc.
HAUPPAUGE, NY
…people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values;…
Added 13 mins ago
Technology Solutions Architect
Securitas Electronic Security, Inc
ELMSFORD, NY
…include: Conduct detailed field surveys for use in the design development and estimating of a customer's solution Value engineer solutions to meet customer needs and support the sales…
Added 13 mins ago
Principal Integration Engineer
GlobalFoundries
ROUND LAKE, NY
…semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world's most inspired technology companies. With a global manufacturing…
Added 13 mins ago
MTS Process Integration Engineer
GlobalFoundries
ROUND LAKE, NY
…semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world's most inspired technology companies. With a global manufacturing…
Added 13 mins ago
Principal Integration Engineer
GlobalFoundries
ROUND LAKE, NY
…semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world's most inspired technology companies. With a global manufacturing…
Added 13 mins ago
MTS Process Integration Engineer
GlobalFoundries
ROUND LAKE, NY
…semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world's most inspired technology companies. With a global manufacturing…
Added 13 mins ago
Outside Sales Representative
BFS Group LLC
MIDDLETOWN, NY
…commercial, by collecting specification information from the client's engineer or architect of record and conveying needs and changes to technical staff and management. * Troubleshoots…
Added 13 mins ago
Outside Sales Representative
BFS Group LLC
MIDDLETOWN, NY
…commercial, by collecting specification information from the client's engineer or architect of record and conveying needs and changes to technical staff and management. * Troubleshoots…
Added 13 mins ago
Software Quality & Process Architect – Emerging PM
Phoenix Technical Solutions
Atlanta, GA
Cross-Methodology Leadership: Coach and align global software teams spanning diverse development cultures (Agile/Scrum, Waterfall, and Iterative) to balance engineering priorities and…
Added 13 mins ago
Advanced Lead Supplier Quality Engineer - Composites
GE Aerospace
Schenectady, NY
The Supplier Quality Engineer for Polymer Matrix Composites is an individual who can apply knowledge of RCCA and/or problem solving to lead supplier quality improvement of complex cross…
Added 13 mins ago
GA
Sr Manufacturing Engineer - Sourced Hardware
GE Aerospace
Schenectady, NY
- $136,000 to $181,000 USD / year
The Senior Manufacturing Engineer will manage and coordinate delivery projects within the Supplier Performance & Execution Sourcing Section. You will organize and coordinate…
Added 13 mins ago
GA
Sr Manufacturing Engineer - Sourced Hardware
GE Aerospace
Schenectady, NY
- $116,000 to $155,000 USD / year
The Senior Manufacturing Engineer will manage and coordinate delivery projects within the Supplier Performance & Execution Sourcing Section. You will organize and coordinate…

American Express

Associate-Tech Ops Support

New York, NY, United States

$78,000 to $124,750 USD / year

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Job details

Pay: $78,000 to $124,750 USD / year
Experience: Typically holds a bachelor’s degree in Computer Science, Information Systems, Business Administration or other related fields or has the equivalent 6+ years of work experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Associate-Tech Ops Support

New York, NY, United States

Job Description

You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Are you able to critically assess a situation and provide a solution? Do you want to learn how to thrive in a fast-paced environment while expanding your knowledge? Can you analyze and interpret data? Do you have an interest in providing quality service to our colleagues? If yes, this might be the role for you. As a Service Delivery Engineer you will have the opportunity to become proficient, if not advance, in various workplace tools and software systems as well as collaborate with internal customers and product/support teams. With hands on training, mentoring, and cross-functional team collaboration, we give you the resources to take control and be successful in your career.

Within the Technology Concierge brand, technical skills and communication are key. You’ll interact with multiple business units, customers and third-party clients while delivering exceptional service. This role requires you to be the product middleman, content trainer and technical support for end-users. As a member of the team, you’ll grow within your ability to analyze data, create, follow and update processes. We are in the business of customer facing, building relationships and providing technical support while simultaneously training users to be self-sufficient.

Responsibilities

The successful candidate will be responsible for the investigation and resolution of incidents, problems, and gaps as well as implement remedies and preventative measures to include solutions and innovation. They will assist with projects, testing, enhancements, and long-term technical solutions. Other duties include:

Maintain composure and structure in a fast-paced environment
Communicate efficiently and effectively to various lines of business, users and customers
Provide seamless technology support to our colleagues at the Technology Concierge or via Field Services support within the call center environment.
Focus on asset management, inventory, and data quality as it pertains to computers and associated components
Educate customers/users in such a way they become self-reliant
Diagnose and troubleshoot software and computer hardware issues through problem solving
Assists in the investigation (root cause analysis) and resolution of problems
Assists or undertakes the development and deployment of preventative maintenance procedures
Ensures that service deliverables meet the agreed quality standards of documentation and reporting
Contributes to continuous service improvement by maintaining best practices and knowledge repositories

Qualifications

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
Prefer demonstrated experience in resolving complex technical and commercial issues in a fact-based way that produces results quickly and maintains relationships
Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
Possess excellent verbal/written communication and negotiation skills
Understanding of infrastructure platforms, services and technology processes
Self-motivated and driven to identify and deliver appropriate solutions
Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook
Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Global Protect, Citrix)
Typically holds a bachelor’s degree in Computer Science, Information Systems, Business Administration or other related fields or has the equivalent 6+ years of work experience
This role is onsite in our New York City location

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Job Info

Job Identification 26015440
Job Category Technology
Posting Date 10/26/2026, 05:07 PM
Apply Before 11/05/2026, 06:00 AM
Degree Level High School Graduate
Job Schedule Full time
Job Shift Day
Locations AMEX World Financial Center, New York, NY, 10285, US
Salary Range $78000 - $124750 annually + bonus + benefits
Career Area Technology

Return to Jobs List (https://careers.americanexpress.com/en/sites/CX_1/jobs)

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More about this job

Skills

Customer experience
Manage quantitative data
Coaching
Communication skills
Technical support
Relationship building
Communicate in an outdoor setting
Troubleshoot
Problem solving
Root cause analysis
Documentation
Reporting
Hybrid model
Negotiation
Microsoft Windows
Microsoft Office
Microsoft Outlook
Cisco AnyConnect
Computer science
Customer service

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