Jobs in the United States

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Added 3 mins ago
Special Process Engineer
Whitcraft LLC dba Pursuit Aerospace
WHITESBORO, NY
…founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time…
Added 3 mins ago
Principal Integration Engineer
GlobalFoundries
ROUND LAKE, NY
…Role: This position is for a Product Integration Principal Engineer to be a part of a Fab Integration engineering team participating in advance technology development and manufacturing…
Added 3 mins ago
MTS Process Integration Engineer
GlobalFoundries
ROUND LAKE, NY
…is to work with integration team for customer engagement and process improvement. Identify, resolve, and improve process integration issues and related problems. Typically performs one or…
Added 3 mins ago
Principal Integration Engineer
GlobalFoundries
ROUND LAKE, NY
…Role: This position is for a Product Integration Principal Engineer to be a part of a Fab Integration engineering team participating in advance technology development and manufacturing…
Added 3 mins ago
MTS Process Integration Engineer
GlobalFoundries
ROUND LAKE, NY
…is to work with integration team for customer engagement and process improvement. Identify, resolve, and improve process integration issues and related problems. Typically performs one or…
Added 4 mins ago
Engineering Manager, Verification and Validation (STATCOM)
GE Vernova
Saratoga Springs, NY
Lead the operation and continuous improvement of the RTDS laboratory, including test automation, tool enhancements, process development and long-term capability development
Added 4 mins ago
Software Quality & Process Architect – Emerging PM
Phoenix Technical Solutions
Atlanta, GA
…track milestones, manage timelines, and maintain the continuous process improvement project…
Added 4 mins ago
Advanced Lead Supplier Quality Engineer - Composites
GE Aerospace
Schenectady, NY
The Supplier Quality Engineer for Polymer Matrix Composites is an individual who can apply knowledge of RCCA and/or problem solving to lead supplier quality improvement of complex cross…
Added 4 mins ago
A
Quality Control Engineer
Actalent
Warminster, PA
- $50 to $65 USD / hour
Job Title: Quality Control EngineerJob DescriptionThe Quality Control Engineer (QCE) ensures the end-to-end quality compliance of products from internal and external manufacturing to…
Added 4 mins ago
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Hardware Design Engineer
Actalent
Horsham, PA
- $150,000 to $230,000 USD / year
Job Title: Senior Hardware Design Engineer Optical TransceiversJob DescriptionThis role leads the electrical hardware design of next-generation optical transceiver products for 1.2T and…
Added 4 mins ago
Mechanical Engineer
Actalent
Horsham, PA
Job Title: Mechanical EngineerJob DescriptionThis Mechanical Engineer role focuses on leading the mechanical design and development of advanced industrial equipment from concept through…
Added 4 mins ago
Reliability Test Engineer, Energy
Tesla, Inc.
BUFFALO, NY
What to ExpectAs a Reliability Test Engineer focusing on electrical and mechanical testing, you will play a key role reliability improvement into Tesla Energy's. Thispositionplays a crucial…
Added 4 mins ago
Platform Engineer - Remote
SitusAMC
Albany, NY
…administration, governance, security, integrations, and continuous improvement of our Microsoft Azure DevOps environment. This role will serve as the primary platform administrator and…
Added 4 mins ago
Software Engineer II
Amentum
Albany, NY
The Software Engineer II will perform full stack development with C# program, ReactJS, MVC, Linq, and rest API development in NET Core platform. This position is US remote teleworking…
Added 5 mins ago
Lead, Mechanical Engineering - Secret Clearance
L3Harris
Rochester, NY
…supporting the full system lifecycle as well as practice as an engineer directly contributing to mission-critical programs ensuring alignment with customer needs, contractual obligations,…
Added 5 mins ago
AE
Associate-Tech Ops Support
American Express
New York, NY
- $78,000 to $124,750 USD / year
…yes, this might be the role for you. As a Service Delivery Engineer you will have the opportunity to become proficient, if not advance, in various workplace tools and software systems as…
Added 6 mins ago
Linguistic Engineer
Meta
New York, NY
…empower consumers and businesses in new ways.As a Linguistic Engineer (LE), you will focus on helping deliver datasets, models, and knowledge that power the ML systems across all components…
Added 6 mins ago
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Data Scientist & Engineer
NYU Langone Medical Center
New York, NY
- $84,577.92 to $110,250 USD / year
Build and engineer workflows to collect, store, clean, and process structured and unstructured data, and verify their integrity and appropriateness for specific business processes and…
Added 6 mins ago
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Quality Assurance Engineer - PHP
Eliassen Group
Albany, NY
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 8 mins ago
WI
Staff, Software Engineer - FullStack Java Engineer
Walmart Inc.
United States
- $143,000 to $286,000 USD / year
The Staff Software Engineer will lead the design, development, and deployment of scalable platform capabilities, including infrastructure, tooling, and AI/ML frameworks. This role requires…
Added 9 mins ago
Field Service Engineer
BAE Systems
Nashua, NH · Totowa, NJ
Identify recurring failure trends and recommend reliability and process improvements.
Added 9 mins ago
Senior DevSecOps Engineer
BAE Systems
Nashua, NH
…Architecture Team (DAT) is looking to hire a Senior DevOps / DevSecOps Engineer to join our team. We are responsible for transitioning Engineering and Operations from legacy software and…
Added 13 mins ago
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Senior Transportation Manager
AECOM
Lisle, IL
- $165,000 to $200,000 USD / year
Mentor and develop project managers, engineers, and technical staff while promoting a culture of collaboration, innovation, and continuous improvement.
Added 15 mins ago
Staff Platform Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Platform Engineer based in United States.
Added 15 mins ago
Staff Fullstack Engineer (TypeScript)
Jobgether
Remote, United States
…and next steps. Our partner is looking for a Staff Fullstack Engineer (TypeScript) based in the United…

American Express

Associate-Tech Ops Support

New York, NY, United States

$78,000 to $124,750 USD / year

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Job details

Pay: $78,000 to $124,750 USD / year
Experience: Typically holds a bachelor’s degree in Computer Science, Information Systems, Business Administration or other related fields or has the equivalent 6+ years of work experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Associate-Tech Ops Support

New York, NY, United States

Job Description

You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Are you able to critically assess a situation and provide a solution? Do you want to learn how to thrive in a fast-paced environment while expanding your knowledge? Can you analyze and interpret data? Do you have an interest in providing quality service to our colleagues? If yes, this might be the role for you. As a Service Delivery Engineer you will have the opportunity to become proficient, if not advance, in various workplace tools and software systems as well as collaborate with internal customers and product/support teams. With hands on training, mentoring, and cross-functional team collaboration, we give you the resources to take control and be successful in your career.

Within the Technology Concierge brand, technical skills and communication are key. You’ll interact with multiple business units, customers and third-party clients while delivering exceptional service. This role requires you to be the product middleman, content trainer and technical support for end-users. As a member of the team, you’ll grow within your ability to analyze data, create, follow and update processes. We are in the business of customer facing, building relationships and providing technical support while simultaneously training users to be self-sufficient.

Responsibilities

The successful candidate will be responsible for the investigation and resolution of incidents, problems, and gaps as well as implement remedies and preventative measures to include solutions and innovation. They will assist with projects, testing, enhancements, and long-term technical solutions. Other duties include:

Maintain composure and structure in a fast-paced environment
Communicate efficiently and effectively to various lines of business, users and customers
Provide seamless technology support to our colleagues at the Technology Concierge or via Field Services support within the call center environment.
Focus on asset management, inventory, and data quality as it pertains to computers and associated components
Educate customers/users in such a way they become self-reliant
Diagnose and troubleshoot software and computer hardware issues through problem solving
Assists in the investigation (root cause analysis) and resolution of problems
Assists or undertakes the development and deployment of preventative maintenance procedures
Ensures that service deliverables meet the agreed quality standards of documentation and reporting
Contributes to continuous service improvement by maintaining best practices and knowledge repositories

Qualifications

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
Prefer demonstrated experience in resolving complex technical and commercial issues in a fact-based way that produces results quickly and maintains relationships
Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
Possess excellent verbal/written communication and negotiation skills
Understanding of infrastructure platforms, services and technology processes
Self-motivated and driven to identify and deliver appropriate solutions
Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook
Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Global Protect, Citrix)
Typically holds a bachelor’s degree in Computer Science, Information Systems, Business Administration or other related fields or has the equivalent 6+ years of work experience
This role is onsite in our New York City location

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Job Info

Job Identification 26015440
Job Category Technology
Posting Date 10/26/2026, 05:07 PM
Apply Before 11/05/2026, 06:00 AM
Degree Level High School Graduate
Job Schedule Full time
Job Shift Day
Locations AMEX World Financial Center, New York, NY, 10285, US
Salary Range $78000 - $124750 annually + bonus + benefits
Career Area Technology

Return to Jobs List (https://careers.americanexpress.com/en/sites/CX_1/jobs)

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More about this job

Skills

Customer experience
Manage quantitative data
Coaching
Communication skills
Technical support
Relationship building
Communicate in an outdoor setting
Troubleshoot
Problem solving
Root cause analysis
Documentation
Reporting
Hybrid model
Negotiation
Microsoft Windows
Microsoft Office
Microsoft Outlook
Cisco AnyConnect
Computer science
Customer service

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