Jobs in the United States

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Added 2 mins ago
Rotating Reliability Engineer
Ashland Specialty Ingredients, GP
HOPEWELL, VA
…Ashland has an exciting opportunity for a Rotating Reliability Engineer to join our Ashland LLC, Specialty Ingredients business at our Hopewell, VA site. This is a very visible, significant…
Added 4 mins ago
Electrical / Automation / Controls Engineer
Frank Calandra Jennmar Services
Huger, SC
We are seeking a highly capable and hands-on Electrical / Automation / Controls Engineer to support and optimize electrical systems and automation controls across four industrial…
Added 4 mins ago
Electrical / Automation / Controls Engineer
Frank Calandra Jennmar Services
Huger, SC
We are seeking a highly capable and hands-on Electrical / Automation / Controls Engineer to support and optimize electrical systems and automation controls across four industrial…
Added 5 mins ago
RF/Analog/Mixed Signal Engineer
Apple
Austin, TX
…Testing and Reliability Analysis: Testing the chips under various process, temperature, and voltage conditions to ensure their robustness and functionality in diverse environments. 40…
Added 6 mins ago
A
Software Engineer (AI Agents)
Akur8
New York City, NY
- $170,000 to $190,000 USD / year
Added 6 mins ago
Water Resource Design Engineer (Geotechnical)
Freese and Nichols, Inc.
New Orleans, LA
Freese and Nichols is seeking a Water Resource Design Engineer in New Orleans, Louisiana with a focus on geotechnical design for heavy civil and water resources infrastructure. As a Water…
Added 8 mins ago
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Lead Substation Structural Engineer
AECOM
Remote, United States
- $150,000 to $200,000 USD / year
AECOM has a position available for a Lead Substation Structural Engineer to support our growing Energy Practice’s Power Delivery Initiative. For this role, AECOM offers the freedom and…
Added 8 mins ago
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Lead Principal Substation Structural Engineer
AECOM
Remote, United States
- $175,000 to $225,000 USD / year
AECOM has a position available for a Lead Principal Substation Structural Engineer to support our growing Energy Practice’s Power Delivery Initiative. For this role, AECOM offers the…
Added 9 mins ago
Senior Software Engineer - Mobile
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Software Engineer – Mobile based in the United States
Added 29 mins ago
Equipment & Reliability Engineer
Chobani LLC
NEW BERLIN, NY
SummaryThe Equipment and Reliability Engineer is responsible for improving asset and process efficiencies to deliver step change results in OEE and cost through engineering support and…
Added 30 mins ago
Drafting Engineer
Leidos
Jamaica, NY
Drafting Engineer – National Airspace Systems Integration Support (NISC)
Added 30 mins ago
Software Quality & Process Architect – Emerging PM
Phoenix Technical Solutions
Atlanta, GA
Title: Software Quality & Process Architect - Emerging PM
Added 30 mins ago
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Hardware Design Engineer
Actalent
Horsham, PA
- $150,000 to $230,000 USD / year
Job Title: Senior Hardware Design Engineer Optical TransceiversJob DescriptionThis role leads the electrical hardware design of next-generation optical transceiver products for 1.2T and…
Added 30 mins ago
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Embedded Software Engineer
Actalent
Phoenix, AZ
- $50 to $60 USD / hour
Job Title: Embedded Software EngineerJob DescriptionWe are seeking an Embedded Software Engineer to develop and maintain embedded software for Flight Management System (FMS) applications.…
Added 30 mins ago
Reliability Test Engineer, Energy
Tesla, Inc.
BUFFALO, NY
What to ExpectAs a Reliability Test Engineer focusing on electrical and mechanical testing, you will play a key role reliability improvement into Tesla Energy's. Thispositionplays a crucial…
Added 31 mins ago
AI Product Engineer
Capco
NY
Capco is seeking an AI Product Engineer to help design, develop, and deliver innovative AI-powered products and solutions that transform how businesses operate. This role combines product…
Added 31 mins ago
Software Development Engineer, Amazon Ads Demand Tech, Forecasting and Guidance
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New York, NY
The Forecasting Insights and Guidance (FIG) team within Amazon Ads Demand Tech is seeking a software engineer to drive industry-leading campaign forecasting and recommendation solutions.…
Added 31 mins ago
Senior Software Engineer, Engineering Productivity
Google
New York, NY
Share Senior Software Engineer, Engineering Productivity
Added 31 mins ago
AE
Associate-Tech Ops Support
American Express
New York, NY
- $78,000 to $124,750 USD / year
…yes, this might be the role for you. As a Service Delivery Engineer you will have the opportunity to become proficient, if not advance, in various workplace tools and software systems as…
Added 31 mins ago
Machine Learning Engineer 5 (IC)
Capital One
New York, NY
…emerging technologies to join our team. As a Machine Learning Engineer, you’ll have the opportunity to be on the forefront of driving major AI transformations and scaling production models…
Added 32 mins ago
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Workday Adaptive Planning Engineer
Eliassen Group
Albany, NY
- $65 to $75 USD / hour
Our client is seeking a Workday Adaptive Planning Engineer to design, build, and maintain financial planning and forecasting solutions. The role partners with FP&A, Accounting, and Finance…
Added 32 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Albany, NY
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 33 mins ago
Principal Mechanical Engineer
QinetiQ US
Devens, MA
QinetiQ US is seeking a highly motivated Principal Mechanical Engineer, who will be responsible for the design, development, analysis, and design maintenance of military and commercial…
Added 34 mins ago
WI
Staff, Software Engineer - FullStack Java Engineer
Walmart Inc.
United States
- $143,000 to $286,000 USD / year
The Staff Software Engineer will lead the design, development, and deployment of scalable platform capabilities, including infrastructure, tooling, and AI/ML frameworks. This role requires…
Added 39 mins ago
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Senior Transportation Manager
AECOM
Lisle, IL
- $165,000 to $200,000 USD / year
Professional Engineer (PE) license in Illinois, or the ability to obtain Illinois licensure through reciprocity within six months of hire.

American Express

Associate-Tech Ops Support

New York, NY, United States

$78,000 to $124,750 USD / year

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Job details

Pay: $78,000 to $124,750 USD / year
Experience: Typically holds a bachelor’s degree in Computer Science, Information Systems, Business Administration or other related fields or has the equivalent 6+ years of work experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Associate-Tech Ops Support

New York, NY, United States

Job Description

You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Are you able to critically assess a situation and provide a solution? Do you want to learn how to thrive in a fast-paced environment while expanding your knowledge? Can you analyze and interpret data? Do you have an interest in providing quality service to our colleagues? If yes, this might be the role for you. As a Service Delivery Engineer you will have the opportunity to become proficient, if not advance, in various workplace tools and software systems as well as collaborate with internal customers and product/support teams. With hands on training, mentoring, and cross-functional team collaboration, we give you the resources to take control and be successful in your career.

Within the Technology Concierge brand, technical skills and communication are key. You’ll interact with multiple business units, customers and third-party clients while delivering exceptional service. This role requires you to be the product middleman, content trainer and technical support for end-users. As a member of the team, you’ll grow within your ability to analyze data, create, follow and update processes. We are in the business of customer facing, building relationships and providing technical support while simultaneously training users to be self-sufficient.

Responsibilities

The successful candidate will be responsible for the investigation and resolution of incidents, problems, and gaps as well as implement remedies and preventative measures to include solutions and innovation. They will assist with projects, testing, enhancements, and long-term technical solutions. Other duties include:

Maintain composure and structure in a fast-paced environment
Communicate efficiently and effectively to various lines of business, users and customers
Provide seamless technology support to our colleagues at the Technology Concierge or via Field Services support within the call center environment.
Focus on asset management, inventory, and data quality as it pertains to computers and associated components
Educate customers/users in such a way they become self-reliant
Diagnose and troubleshoot software and computer hardware issues through problem solving
Assists in the investigation (root cause analysis) and resolution of problems
Assists or undertakes the development and deployment of preventative maintenance procedures
Ensures that service deliverables meet the agreed quality standards of documentation and reporting
Contributes to continuous service improvement by maintaining best practices and knowledge repositories

Qualifications

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
Prefer demonstrated experience in resolving complex technical and commercial issues in a fact-based way that produces results quickly and maintains relationships
Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
Possess excellent verbal/written communication and negotiation skills
Understanding of infrastructure platforms, services and technology processes
Self-motivated and driven to identify and deliver appropriate solutions
Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook
Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Global Protect, Citrix)
Typically holds a bachelor’s degree in Computer Science, Information Systems, Business Administration or other related fields or has the equivalent 6+ years of work experience
This role is onsite in our New York City location

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Job Info

Job Identification 26015440
Job Category Technology
Posting Date 10/26/2026, 05:07 PM
Apply Before 11/05/2026, 06:00 AM
Degree Level High School Graduate
Job Schedule Full time
Job Shift Day
Locations AMEX World Financial Center, New York, NY, 10285, US
Salary Range $78000 - $124750 annually + bonus + benefits
Career Area Technology

Return to Jobs List (https://careers.americanexpress.com/en/sites/CX_1/jobs)

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More about this job

Skills

Customer experience
Manage quantitative data
Coaching
Communication skills
Technical support
Relationship building
Communicate in an outdoor setting
Troubleshoot
Problem solving
Root cause analysis
Documentation
Reporting
Hybrid model
Negotiation
Microsoft Windows
Microsoft Office
Microsoft Outlook
Cisco AnyConnect
Computer science
Customer service

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