Jobs in the United States

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Added 2 mins ago
Microsoft 365 Engineer
City of New York
New York City, NY
The engineer will lead Microsoft 365 modernization initiatives, including migrating user and departmental data to OneDrive and SharePoint Online, implementing Microsoft 365 Copilot, and…
Added 3 mins ago
Snr Cybersecurity Consultant Engineer (Architecture, Infrastructure and Remediation)
LevelBlue LLC
United States
…world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained…
Added 4 mins ago
Software Engineer Lead
Michigan State University Federal Credit Union
East Lansing, MI
Description The Software Engineering Lead is responsible for the design, development, implementation, and lifecycle ownership of MSUFCU's portfolio of software solutions. This can include…
Added 4 mins ago
Director - Customer Response Engineering
Trellix
Lansing, MI
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
Added 4 mins ago
Senior Telecom Engineer
Maximus
Lansing, MI
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 15 mins ago
Data Center Technician II
Google
Saint George, SC
…is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test,…
Added 21 mins ago
Senior Telecom Engineer
Maximus
Boise, ID
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 21 mins ago
Director - Customer Response Engineering
Trellix
Boise, ID
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
Added 34 mins ago
IT Security Operations (6152-1)
Tri-Force Consulting Services, Inc.
New York, NY
The Cybersecurity IAM Engineer / SailPoint IdentityIQ and Identity Security Cloud Developer & Architect is responsible for designing, engineering, and modernizing enterprise identity…
Added 42 mins ago
Engineering Manager - Property Management
TheGuarantors
New York, NY
5+ years of software engineering experience, including experience leading a team as a Tech Lead, Tech Lead Manager, or Engineering Manager. A strong prior track record as a…
Added 1 hour ago
G
Water/Wastewater Engineer
GPAC
Raleigh, NC
- $90,000 to $150,000 USD / year
…consulting powerhouse that turns bold ideas into real‑world infrastructure. We need a passionate Water/Wastewater Engineer who wants to lead, innovate, and grow alongside industry…
Added 1 hour ago
J
Vice President, Cloud Platform Engineer
Jobgether
Remote, United States
- $150,000 to $175,000 USD / year
The Vice President, Cloud Platform Engineer will provide technical leadership and hands-on engineering expertise to advance enterprise-wide cloud infrastructure and automation capabilities.…
Added 1 hour ago
Senior Staff Software Engineer, Android & IoT
Jobgether
Remote, United States
This is a senior technical leadership opportunity for an experienced software engineer to shape the architecture and evolution of products that support large-scale connected device…
Added 1 hour ago
O
Senior Principal Oracle Health Systems Engineer - HIE
Oracle
Jefferson City, MO
- $103,000 to $264,100 USD / year
Seeking a highly experienced Senior Principal Systems Engineer to provide technical leadership in the design, operation, maintenance, optimization, and strategic evolution of Health…
Added 1 hour ago
EE
IT Specialist (Systems Analysis/Applications Software)
Equal Employment Opportunity Commission
Washington, DC
- $143,913 to $187,093 USD / year
…technologies, and Azure services. | Develops and maintains infrastructure-as-code solutions using Bicep and Terraform to automate cloud resource provisioning, configuration management, and…
Added 1 hour ago
UC
Supervisory General Engineer
U.S. Coast Guard
Norfolk, VA
- $127,646 to $165,945 USD / year
This vacancy is for a GS-0801-14, Supervisory General Engineer located in the Department of Homeland Security, U.S. Coast Guard, SILC ENGINEERING SERVICES DIVISION in NORFOLK, Virginia.
Added 1 hour ago
UC
Supervisory General Engineer
U.S. Coast Guard
Norfolk, VA
- $127,646 to $165,945 USD / year
This vacancy is for a GS - 0801 - 14, Supervisory General Engineer located in the Department of Homeland Security, U.S. Coast Guard, SILC ENGINEERING SERVICES DIVISION in NORFOLK, Virginia.
Added 1 hour ago
VH
Healthcare Engineer
Veterans Health Administration
Birmingham, AL
- $70,039 to $161,512 USD / year
The Birmingham VA Healthcare Service is recruiting for a Healthcare Engineer. The Healthcare Engineer will function under the Facilities Management Service.
Added 1 hour ago
US
ELECTRICAL ENGINEERING
United States Space Force
Buckley AFB, CO
- $99,800 to $154,280 USD / year
The primary purpose of this position is to serve as a senior professional electrical engineer, performing operations and maintenance (O&M) duties in support of a military installation.…
Added 1 hour ago
Staff Software Engineer - Virtualization
General Motors
Jefferson City, MO
The successful candidate will lead a major capability across multiple teams, influence technical direction beyond their immediate organization, and connect software, tooling,…
Added 2 hours ago
Staff Customer Reliability Engineer
Sysdig
Remote, United States
We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology…
Added 2 hours ago
O
Principal Application Software Engineer, Java & Cloud
Oracle
Jefferson City, MO
- $99,600 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Principal Application Software Engineer to help develop and evolve TDMS, a mission-critical software suite supporting manufacturing…
Added 2 hours ago
Cloud Solution Engineer (Genomics & AI)
Oracle
Jefferson City, MO
The opportunity Oracle is seeking a senior pre-sales engineer with expertise in genomics, software engineering, and applied AI/ML. You will help molecular diagnostics companies, genomics…
Added 2 hours ago
SC
Director of Water Services
Sevier, County of (TN)
Sevierville, TN
- $47.71 to $53.68 USD / hour
…Commission, and other governing authorities on utility policy, rates, infrastructure needs, risks, and long-range strategy and represents the County with customers, regulators, engineers,…
Added 2 hours ago
SC
Principal Consultant
Softchoice Corporati
Denver, CO
- $158,720 to $198,400 USD / year
Lead the design and delivery of complex, multi-workstream cloud transformations: migrations, modernizations, cloud-native builds, multi-cloud governance, and cloud security frameworks

American Express

Associate-Tech Ops Support

New York, NY, United States

$78,000 to $124,750 USD / year

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Job details

Pay: $78,000 to $124,750 USD / year
Experience: Typically holds a bachelor’s degree in Computer Science, Information Systems, Business Administration or other related fields or has the equivalent 6+ years of work experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Associate-Tech Ops Support

New York, NY, United States

Job Description

You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Are you able to critically assess a situation and provide a solution? Do you want to learn how to thrive in a fast-paced environment while expanding your knowledge? Can you analyze and interpret data? Do you have an interest in providing quality service to our colleagues? If yes, this might be the role for you. As a Service Delivery Engineer you will have the opportunity to become proficient, if not advance, in various workplace tools and software systems as well as collaborate with internal customers and product/support teams. With hands on training, mentoring, and cross-functional team collaboration, we give you the resources to take control and be successful in your career.

Within the Technology Concierge brand, technical skills and communication are key. You’ll interact with multiple business units, customers and third-party clients while delivering exceptional service. This role requires you to be the product middleman, content trainer and technical support for end-users. As a member of the team, you’ll grow within your ability to analyze data, create, follow and update processes. We are in the business of customer facing, building relationships and providing technical support while simultaneously training users to be self-sufficient.

Responsibilities

The successful candidate will be responsible for the investigation and resolution of incidents, problems, and gaps as well as implement remedies and preventative measures to include solutions and innovation. They will assist with projects, testing, enhancements, and long-term technical solutions. Other duties include:

Maintain composure and structure in a fast-paced environment
Communicate efficiently and effectively to various lines of business, users and customers
Provide seamless technology support to our colleagues at the Technology Concierge or via Field Services support within the call center environment.
Focus on asset management, inventory, and data quality as it pertains to computers and associated components
Educate customers/users in such a way they become self-reliant
Diagnose and troubleshoot software and computer hardware issues through problem solving
Assists in the investigation (root cause analysis) and resolution of problems
Assists or undertakes the development and deployment of preventative maintenance procedures
Ensures that service deliverables meet the agreed quality standards of documentation and reporting
Contributes to continuous service improvement by maintaining best practices and knowledge repositories

Qualifications

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
Prefer demonstrated experience in resolving complex technical and commercial issues in a fact-based way that produces results quickly and maintains relationships
Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
Possess excellent verbal/written communication and negotiation skills
Understanding of infrastructure platforms, services and technology processes
Self-motivated and driven to identify and deliver appropriate solutions
Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook
Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Global Protect, Citrix)
Typically holds a bachelor’s degree in Computer Science, Information Systems, Business Administration or other related fields or has the equivalent 6+ years of work experience
This role is onsite in our New York City location

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Job Info

Job Identification 26015440
Job Category Technology
Posting Date 10/26/2026, 05:07 PM
Apply Before 11/05/2026, 06:00 AM
Degree Level High School Graduate
Job Schedule Full time
Job Shift Day
Locations AMEX World Financial Center, New York, NY, 10285, US
Salary Range $78000 - $124750 annually + bonus + benefits
Career Area Technology

Return to Jobs List (https://careers.americanexpress.com/en/sites/CX_1/jobs)

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More about this job

Skills

Customer experience
Manage quantitative data
Coaching
Communication skills
Technical support
Relationship building
Communicate in an outdoor setting
Troubleshoot
Problem solving
Root cause analysis
Documentation
Reporting
Hybrid model
Negotiation
Microsoft Windows
Microsoft Office
Microsoft Outlook
Cisco AnyConnect
Computer science
Customer service

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