Jobs in the United States

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Added 5 hours ago
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Telecom Engineer
TEKsystems
Honolulu, HI
- $101,000 to $127,000 USD / year
We are seeking a Telecom Engineer to support the design, implementation, maintenance, and management of telecommunications infrastructure and systems. This role is responsible for applying…
Added 5 hours ago
Low Latency Trading Infrastructure Engineer
Citigroup
Jacksonville, FL
…the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions…
Added 13 hours ago
Enterprise Data Center Instructional Designer
Prime Data Centers
Remote, United States
The Enterprise Data Center Instructional Designer builds the eLearning that keeps data center operations staff safe, compliant, and proficient. You will turn procedures, equipment…
Added 14 hours ago
Network Engineer III
Athena Information Technology
Atlanta, GA
…across the organization. We are seeking an experienced Network Engineer III who thrives in complex enterprise environments and can independently troubleshoot, resolve, and modernize…
Added 14 hours ago
Senior Network Voice Engineer - TS/SCI Clearance
CDW Government, LLC
Remote, United States
The Senior Network / Voice Engineer will support enterprise network and voice communications infrastructure within a secure federal environment. This role requires an active TS/SCI…
Added 15 hours ago
AI/ML Engineering Director
General Dynamics Information Technology
Fairfax, VA
GDIT is seeking a Director-level AI/ML Engineer to support CCaaS & AI digital transformation initiatives across federal and public sector environments. This role combines hands-on…
Added 17 hours ago
Network Deployment Engineer- Remote with paid travel
System One
Phoenix, AZ
Skilled in the areas of enterprise architecture and engineering, cross-domain systems, platform engineering, applications and databases, network services, cybersecurity, information…
Added 19 hours ago
IT Support Engineer
Cleveland-Cliffs Steel LLC
United States
Work in close partnership with enterprise IT teams including EUX, Cybersecurity, Network, Server, and Telecom.
Added 1 day ago
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Director, AI Infrastructure & Strategic Partnerships
SingleStore
Remote, United States
- $120,000 to $175,000 USD / year
Sovereign cloud providers: Organizations such as Globe Telecom, Reliance Jio, HUMAIN, G42 in the UAE, and OVHcloud in France.
Added 1 day ago
Automation and AI Enablement Engineer
FiberFirst
Southlake, TX
…measured fact rather than an impression. The role suits an engineer with sound judgment about when to automate, when to apply a model, and when to leave a working system…
Added 1 day ago
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Director, AI Infrastructure & Strategic Partnerships
SingleStore-LinkedIn
Remote, United States
- $120,000 to $175,000 USD / year
Sovereign cloud providers: Organizations such as Globe Telecom, Reliance Jio, HUMAIN, G42 in the UAE, and OVHcloud in France.
Added 1 day ago
IT Systems Engineer-4452
Heritage Bank
Tacoma, WA
The IT systems engineer is responsible for the stability, integrity, and efficient operation of the Bank's in-house information technology systems by implementing, monitoring, supporting…
Added 1 day ago
Business Development Manager
Corning
Corning, NY
…classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based…
Added 1 day ago
Network Deployment Engineer
NewGen Technologies
Remote, United States
Skilled in the areas of enterprise architecture and engineering, cross-domain systems, platform engineering, applications and databases, network services, cybersecurity, information…
Added 1 day ago
Telecom Engineer IV
Ryder System
Jefferson City, MO
The Telecom Engineer IV will provide Tier 3 and 4 support, engineering / design, testing and deployment in all areas of responsibility of the Enterprise Voice Team; Voice Facilities, UCaaS…
Added 1 day ago
Mechanical Engineer, Gateway Systems - TeraWave
Blue Origin Personnel, LLC
United States
…anywhere on Earth. This network will service tens of thousands of enterprise, data center, and government users who require reliable connectivity for critical…
Added 1 day ago
Infrastructure Engineer/Sr. Infrastructure Engineer
Denver Water
DENVER, CO
Under general supervision, perform technical related duties to execute the installation, maintenance and/or support of enterprise hardware and software for PCs, network equipment, telecom…
Added 1 day ago
IS
Data BI Analyst
INSPYR Solutions
Nashville, TN
- $48 to $50 USD / hour
We are seeking a Data BI Analyst to support enterprise-wide decision-making through data analysis, reporting, and business intelligence solutions. This role will analyze large datasets,…
Added 1 day ago
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Associate-Tech Ops Support
American Express
New York, NY
- $78,000 to $124,750 USD / year
…yes, this might be the role for you. As a Service Delivery Engineer you will have the opportunity to become proficient, if not advance, in various workplace tools and software systems as…
Added 2 days ago
Senior Technical Writer - SATCOM Modems
Comtech Telecom
Chandler, AZ
Engineer-Level Collaboration: Partner closely with systems architects, hardware engineers, software developers, product managers, and test teams to gather highly technical product data,…
Added 2 days ago
Partner Success Manager
Real Gaming
Las Vegas, NV
You are the single accountable contact for an enterprise business partner. You own their outcomes, you live in their data, and you coordinate our internal teams so that what was promised…
Added 2 days ago
Solution Sales Engineer
Expereo
Reston, VA
We are looking for an experienced Solution Sales Engineer to work in close partnership with Product, Engineering, Marketing, and regional Sales teams to drive strategic revenue growth…
Added 2 days ago
Software Development Engineer - IoT
Xoriant
Santa Clara, CA
Xoriant is a software product engineering and enterprise solutions company based in Silicon Valley with offices in United States, Europe and Asia. Xoriant delivers innovative enterprise…
Added 2 days ago
Senior/Lead Java Developer - Backend
Xoriant
San Francisco, CA
Xoriant is a software product engineering and enterprise solutions company based in Silicon Valley with offices in United States, Europe and Asia. Xoriant delivers innovative enterprise…
Added 2 days ago
Software QA Engineer - IoT
Xoriant
Denver, CO
Xoriant is a software product engineering and enterprise solutions company based in Silicon Valley with offices in United States, Europe and Asia. Xoriant delivers innovative enterprise…

American Express

Associate-Tech Ops Support

New York, NY, United States

$78,000 to $124,750 USD / year

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Job details

Pay: $78,000 to $124,750 USD / year
Experience: Typically holds a bachelor’s degree in Computer Science, Information Systems, Business Administration or other related fields or has the equivalent 6+ years of work experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Associate-Tech Ops Support

New York, NY, United States

Job Description

You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Are you able to critically assess a situation and provide a solution? Do you want to learn how to thrive in a fast-paced environment while expanding your knowledge? Can you analyze and interpret data? Do you have an interest in providing quality service to our colleagues? If yes, this might be the role for you. As a Service Delivery Engineer you will have the opportunity to become proficient, if not advance, in various workplace tools and software systems as well as collaborate with internal customers and product/support teams. With hands on training, mentoring, and cross-functional team collaboration, we give you the resources to take control and be successful in your career.

Within the Technology Concierge brand, technical skills and communication are key. You’ll interact with multiple business units, customers and third-party clients while delivering exceptional service. This role requires you to be the product middleman, content trainer and technical support for end-users. As a member of the team, you’ll grow within your ability to analyze data, create, follow and update processes. We are in the business of customer facing, building relationships and providing technical support while simultaneously training users to be self-sufficient.

Responsibilities

The successful candidate will be responsible for the investigation and resolution of incidents, problems, and gaps as well as implement remedies and preventative measures to include solutions and innovation. They will assist with projects, testing, enhancements, and long-term technical solutions. Other duties include:

Maintain composure and structure in a fast-paced environment
Communicate efficiently and effectively to various lines of business, users and customers
Provide seamless technology support to our colleagues at the Technology Concierge or via Field Services support within the call center environment.
Focus on asset management, inventory, and data quality as it pertains to computers and associated components
Educate customers/users in such a way they become self-reliant
Diagnose and troubleshoot software and computer hardware issues through problem solving
Assists in the investigation (root cause analysis) and resolution of problems
Assists or undertakes the development and deployment of preventative maintenance procedures
Ensures that service deliverables meet the agreed quality standards of documentation and reporting
Contributes to continuous service improvement by maintaining best practices and knowledge repositories

Qualifications

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
Prefer demonstrated experience in resolving complex technical and commercial issues in a fact-based way that produces results quickly and maintains relationships
Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
Possess excellent verbal/written communication and negotiation skills
Understanding of infrastructure platforms, services and technology processes
Self-motivated and driven to identify and deliver appropriate solutions
Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook
Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Global Protect, Citrix)
Typically holds a bachelor’s degree in Computer Science, Information Systems, Business Administration or other related fields or has the equivalent 6+ years of work experience
This role is onsite in our New York City location

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Job Info

Job Identification 26015440
Job Category Technology
Posting Date 10/26/2026, 05:07 PM
Apply Before 11/05/2026, 06:00 AM
Degree Level High School Graduate
Job Schedule Full time
Job Shift Day
Locations AMEX World Financial Center, New York, NY, 10285, US
Salary Range $78000 - $124750 annually + bonus + benefits
Career Area Technology

Return to Jobs List (https://careers.americanexpress.com/en/sites/CX_1/jobs)

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More about this job

Skills

Customer experience
Manage quantitative data
Coaching
Communication skills
Technical support
Relationship building
Communicate in an outdoor setting
Troubleshoot
Problem solving
Root cause analysis
Documentation
Reporting
Hybrid model
Negotiation
Microsoft Windows
Microsoft Office
Microsoft Outlook
Cisco AnyConnect
Computer science
Customer service

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