Jobs in the United States

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Added 2 mins ago
Med Lab Technician
Henry Ford Health
West Bloomfield, MI
Completion of an Associate Degree Program in Medical Laboratory Technology or Laboratory Science.
Added 5 mins ago
Post-Doctoral Research Associate - Baker School of Public Policy and Public Affairs - UTK
University of Tennessee
Knoxville, TN
…2027 semester are welcome to apply. Excellent programming, data management, and written communication skills are essential. Demonstrated ability to work with applied theory is preferred.…
Added 10 mins ago
Telephonic Nurse Care Manager
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Associate Degree in Nursing (ADN) or Bachelor of Science in Nursing (BSN) from an accredited college or university; a BSN is preferred.
Added 11 mins ago
Registered Nurse - Screening RN - Hospice of Cincinnati
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Associate's Degree or Diploma in Nursing (Required)
Added 14 mins ago
GB
Registered Behavior Technician
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- $28 to $32 USD / hour
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Added 19 mins ago
CO
Product Manager
City of New York
Brooklyn, NY
- $75,000 to $150,000 USD / year
2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization,…
Added 19 mins ago
Clinical Unit Leader - Emergency Department (ED) - West Hospital
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As a Mercy Health associate, you’re part of a Misson that matters. We su
Added 19 mins ago
CM
For Career Opportunities with CMU Medical Education Partners (CMEP), please read the following:
Central Michigan University
Mount Pleasant, MI
- $19 to $22 USD / hour
Associate’s degree preferably in veterinary technology or basic science or certification in veterinary technology.
Added 24 mins ago
Food Safety Research Associate
University of Georgia Staff
GA
Bachelor’s degree in a related field of science and 2 years of professional experience
Added 27 mins ago
IT Systems Analyst
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An Associate’s or Bachelor’s degree in Information Systems, Computer Science, Networking, or a related field is preferred; equivalent relevant experience and certifications will be…
Added 28 mins ago
Team Leader, AM, Deli - Lakeland
Publix Super Markets, Inc.
Lakeland, FL
Some college coursework in Business, Engineering, and/or Food Science
Added 28 mins ago
Infra Delivery Install Technician,
Amazon Data Services, Inc.
Wharton, TX
…we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual…
Added 28 mins ago
Infra Delivery Install Technician,
Amazon Data Services, Inc.
Wharton, TX
…we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual…
Added 31 mins ago
Data & AI Strategy Manager/Senior Manager - Supply Chain & Engineering
Accenture
New York City, NY
Are you ready to shape the future of business through the power of technology, data, and AI? At Accenture, we are driving the complete reinvention of organizations, helping clients unlock…
Added 31 mins ago
Associate Software Developer
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Headquarters, MD
The Associate Software Developer is an entry-level role responsible for supporting the development, testing, and maintenance of software applications under the guidance of senior team…
Added 32 mins ago
Managing Program Coordinator II-Administrative Services
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Albany, NY
LOCATION: Northeastern Regional Information Center - 900 Watervliet-Shaker Road/ Data Services
Added 32 mins ago
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Enter, compile, and report program data as required by program and funders.
Added 32 mins ago
AFC Health Educator / Test Counselor
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Rochester, NY
Education: Bachelor’s Degree required, in Human Services, Health Science/Community Health, Social Work, Counseling, or related discipline. An equivalent combination of education…
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Associate Researcher I (Dr Waters' Lab) - Neurology
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New York, NY
- $58,661 to $78,000 USD / year
The Associate Researcher I is a laboratory research position, responsible for independent conduct of routine and standardized experiments. This individual assists in the interpretation of…
Added 32 mins ago
AE
Associate-Tech Ops Support
American Express
New York, NY
- $78,000 to $124,750 USD / year
…while expanding your knowledge? Can you analyze and interpret data? Do you have an interest in providing quality service to our colleagues? If yes, this might be the role for you. As a…
Added 32 mins ago
Associate
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BlackRock Financial Management, Inc. is hiring a(n) Associate (ref. Code R266826 in New York, NY). Duties: Provide application software development services. Develop program logic for new…
Added 33 mins ago
Digital Asset Coordinator - Calvin Klein
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Bachelor's degree required, degrees in Library Science and/or Photography preferred
Added 33 mins ago
NL
Data Scientist & Engineer
NYU Langone Medical Center
New York, NY
- $84,577.92 to $110,250 USD / year
We have an exciting opportunity to join our team as a Data Science Analyst / Engineer.
Added 33 mins ago
Senior Associate, Data Scientist - Capital One Personal Loan
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New York, NY
…developing further. You have hands-on experience developing data science solutions using open-source tools and cloud computing…
Added 33 mins ago
Vice President
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…programming. Provide testing and technical support for the software data models developed. Investigate user-discovered issues, communicate to stakeholders and management teams. Communicate…

American Express

Associate-Tech Ops Support

New York, NY, United States

$78,000 to $124,750 USD / year

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Job details

Pay: $78,000 to $124,750 USD / year
Experience: Typically holds a bachelor’s degree in Computer Science, Information Systems, Business Administration or other related fields or has the equivalent 6+ years of work experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Associate-Tech Ops Support

New York, NY, United States

Job Description

You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Are you able to critically assess a situation and provide a solution? Do you want to learn how to thrive in a fast-paced environment while expanding your knowledge? Can you analyze and interpret data? Do you have an interest in providing quality service to our colleagues? If yes, this might be the role for you. As a Service Delivery Engineer you will have the opportunity to become proficient, if not advance, in various workplace tools and software systems as well as collaborate with internal customers and product/support teams. With hands on training, mentoring, and cross-functional team collaboration, we give you the resources to take control and be successful in your career.

Within the Technology Concierge brand, technical skills and communication are key. You’ll interact with multiple business units, customers and third-party clients while delivering exceptional service. This role requires you to be the product middleman, content trainer and technical support for end-users. As a member of the team, you’ll grow within your ability to analyze data, create, follow and update processes. We are in the business of customer facing, building relationships and providing technical support while simultaneously training users to be self-sufficient.

Responsibilities

The successful candidate will be responsible for the investigation and resolution of incidents, problems, and gaps as well as implement remedies and preventative measures to include solutions and innovation. They will assist with projects, testing, enhancements, and long-term technical solutions. Other duties include:

Maintain composure and structure in a fast-paced environment
Communicate efficiently and effectively to various lines of business, users and customers
Provide seamless technology support to our colleagues at the Technology Concierge or via Field Services support within the call center environment.
Focus on asset management, inventory, and data quality as it pertains to computers and associated components
Educate customers/users in such a way they become self-reliant
Diagnose and troubleshoot software and computer hardware issues through problem solving
Assists in the investigation (root cause analysis) and resolution of problems
Assists or undertakes the development and deployment of preventative maintenance procedures
Ensures that service deliverables meet the agreed quality standards of documentation and reporting
Contributes to continuous service improvement by maintaining best practices and knowledge repositories

Qualifications

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
Prefer demonstrated experience in resolving complex technical and commercial issues in a fact-based way that produces results quickly and maintains relationships
Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
Possess excellent verbal/written communication and negotiation skills
Understanding of infrastructure platforms, services and technology processes
Self-motivated and driven to identify and deliver appropriate solutions
Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook
Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Global Protect, Citrix)
Typically holds a bachelor’s degree in Computer Science, Information Systems, Business Administration or other related fields or has the equivalent 6+ years of work experience
This role is onsite in our New York City location

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Job Info

Job Identification 26015440
Job Category Technology
Posting Date 10/26/2026, 05:07 PM
Apply Before 11/05/2026, 06:00 AM
Degree Level High School Graduate
Job Schedule Full time
Job Shift Day
Locations AMEX World Financial Center, New York, NY, 10285, US
Salary Range $78000 - $124750 annually + bonus + benefits
Career Area Technology

Return to Jobs List (https://careers.americanexpress.com/en/sites/CX_1/jobs)

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More about this job

Skills

Customer experience
Manage quantitative data
Coaching
Communication skills
Technical support
Relationship building
Communicate in an outdoor setting
Troubleshoot
Problem solving
Root cause analysis
Documentation
Reporting
Hybrid model
Negotiation
Microsoft Windows
Microsoft Office
Microsoft Outlook
Cisco AnyConnect
Computer science
Customer service

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