Associate -Digital Portfolio Management

Reporting to the Director, Strategic Planning & Digital Product Operations, the Associate will support strategic planning, portfolio management, and operational execution for ECMX. This role partners closely with Product, Technology, and Business teams to drive planning rigor, enable portfolio insights, and ensure effective execution against strategic priorities. The Senior Associate will play a critical role in operationalizing planning processes, supporting data-driven decision-making, and improving visibility into delivery performance and capacity.

Strategic Planning & Portfolio Management

• Support the development and maintenance of strategic roadmaps aligned to business priorities
• Support portfolio tracking and reporting, ensuring visibility into initiatives, dependencies, and progress
• Assist in prioritization processes by gathering inputs, structuring analyses, and supporting trade-off discussions
• Contribute to business case development and investment planning exercises

Product & Operating Model Enablement

• Implement and support portfolio planning and intake processes across teams
• Drive consistency in planning cadences, documentation, and governance practices
• Partner with Product and Technology teams to track execution against plans and identify areas for improvement
• Support adoption of outcome-based and value-stream-oriented ways of working

Workforce & Capacity Planning

• Support the maintenance and evolution of capacity and demand models to support planning cycles
• Partner with team leads to track resource allocation, utilization, and skill alignment
• Identify and communicate capacity constraints, risks, and gaps to leadership
• Support workforce planning processes with data and insights

Analytics, Insights & Decision Support

• Maintain dashboards, reporting, and analysis to provide transparency into portfolio performance
• Translate data into actionable insights to inform prioritization and execution decisions
• Support scenario planning and trade-off analysis across initiatives
• Track key performance indicators aligned to business outcomes and delivery health

Stakeholder & Cross-Functional Collaboration

• Partner with Product, Technology, and Business stakeholders to ensure alignment on priorities and execution
• Support governance forums by preparing materials, synthesizing insights, and tracking actions
• Facilitate cross-team coordination to manage dependencies and drive progress
• Build strong working relationships across a highly matrixed organization

Required Qualifications:

• 1 - 2 years of experience in strategic planning, product operations, consulting, or related fields
• Strong analytical and problem-solving skills, with the ability to structure complex problems and derive insights
• Experience supporting cross-functional initiatives in matrixed organizations
• Excellent communication skills, including the ability to present insights clearly to stakeholders

Preferred Qualifications:

• Experience in digital product, technology, or platform organizations
• Familiarity with portfolio management, capacity planning, or Agile delivery environments
• Exposure to operating model transformation or value-stream-based ways of working
• Experience building dashboards or working with data visualization tools

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.