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American Express

Associate -Digital Portfolio Management

New York, NY, United States
NY, United States

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Job details

Apply by: Nov 9, 2026
Experience: 1 - 2 years of experience in strategic planning, product operations, consulting, or related fields
Posting language: English
Posted: Nov 2, 2026

Original job description

Reporting to the Director, Strategic Planning & Digital Product Operations, the Associate will support strategic planning, portfolio management, and operational execution for ECMX. This role partners closely with Product, Technology, and Business teams to drive planning rigor, enable portfolio insights, and ensure effective execution against strategic priorities. The Senior Associate will play a critical role in operationalizing planning processes, supporting data-driven decision-making, and improving visibility into delivery performance and capacity.

Strategic Planning & Portfolio Management

Support the development and maintenance of strategic roadmaps aligned to business priorities
Support portfolio tracking and reporting, ensuring visibility into initiatives, dependencies, and progress
Assist in prioritization processes by gathering inputs, structuring analyses, and supporting trade-off discussions
Contribute to business case development and investment planning exercises

Product & Operating Model Enablement

Implement and support portfolio planning and intake processes across teams
Drive consistency in planning cadences, documentation, and governance practices
Partner with Product and Technology teams to track execution against plans and identify areas for improvement
Support adoption of outcome-based and value-stream-oriented ways of working

Workforce & Capacity Planning

Support the maintenance and evolution of capacity and demand models to support planning cycles
Partner with team leads to track resource allocation, utilization, and skill alignment
Identify and communicate capacity constraints, risks, and gaps to leadership
Support workforce planning processes with data and insights

Analytics, Insights & Decision Support

Maintain dashboards, reporting, and analysis to provide transparency into portfolio performance
Translate data into actionable insights to inform prioritization and execution decisions
Support scenario planning and trade-off analysis across initiatives
Track key performance indicators aligned to business outcomes and delivery health

Stakeholder & Cross-Functional Collaboration

Partner with Product, Technology, and Business stakeholders to ensure alignment on priorities and execution
Support governance forums by preparing materials, synthesizing insights, and tracking actions
Facilitate cross-team coordination to manage dependencies and drive progress
Build strong working relationships across a highly matrixed organization

Required Qualifications:

1 - 2 years of experience in strategic planning, product operations, consulting, or related fields
Strong analytical and problem-solving skills, with the ability to structure complex problems and derive insights
Experience supporting cross-functional initiatives in matrixed organizations
Excellent communication skills, including the ability to present insights clearly to stakeholders

Preferred Qualifications:

Experience in digital product, technology, or platform organizations
Familiarity with portfolio management, capacity planning, or Agile delivery environments
Exposure to operating model transformation or value-stream-based ways of working
Experience building dashboards or working with data visualization tools

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

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More about this job

Skills

Strategic planning
Decision making
Reporting
Prioritization
Develop business case
Documentation
Track key performance indicators
Problem solving
Communication skills
Data visualization
Mental health
Coaching
Counselling
Hybrid model
Customer service

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