Systems Engineer

Position Summary: Responsible for the design, implementation, and administration of servers and computing infrastructure for the organization. Responsible for the research and development of new technologies and processes to enhance existing data center, security, and business continuity operations. Provides strong input into change management, and performance and capacity management planning for the Information Technology department. Responsible for managing level two and three support for mission and business-critical applications.

Essential Duties and Responsibilities:

Network and Security

• Manages virtual server technology using VMware ESXi, including virtual server creation, and support of the virtual server environment
• Manages SQL servers, Active Directory, GPOs, patching and vulnerability scans findings remediation
• Evaluates, implements, monitors, and maintains complex data, systems, including LAN, Active Directory, Office 365, Exchange, and security applications.
• Provides detailed design documents such as Visio diagrams, device descriptions and narratives describing the operation of all systems
• Monitors and maintains uptime of business and mission-critical applications in accordance with published SLAs
• Responsible for supporting the Information Security and Vulnerability Management Programs. These programs conform to standard lifecycle phases – Initiation, Discover, Assess, Mitigate and Validate. The candidate will ensure that all compliance and vulnerability management services are operating and performing within established program guidelines
• Provides security automation and operations support for a broad range of Security related tools and technologies.
• Responsible for assisting with the planning, design, implementation, configuration and administration of security devices and/or solutions

Database and Storage Management

• Responsible for researching, implementing, and monitoring storage solutions to include SAN, NAS, and RAID storage and server arrays that provides high-availability and fault tolerance
• Responsible for implementing and managing data, storage, backup, and replication technologies

Business Continuity

• Cooperatively creates strategy for enterprise backup and recovery of data for all production environment
• Cooperatively creates business continuity and disaster recovery plans for business technology solutions. Assist in the maintenance and testing of the written BCP and DR plans
• Work with the AVP of Information Security to implement and manage network security systems to include Antivirus, patch management, IDS/IPS, log file appliances, , Data Loss Prevention systems, , and storage encryption
• Interfaces with outside audit firms to perform annual Internal Vulnerability and External Penetration Tests, General Controls Audits, NCUA exams, and other audits of information security as required

Change Management

• Creates written procedures for implementing releases, patches, and new business applications.
• Assists with the formal management of software and hardware change control.

Performance and Capacity Management

• Responsible for gathering relevant data to determine hardware capacity needs and make plans for capacity expansions in a proactive manner.
• Responsible for development and configuration processes that ensure a high level of performance and availability, and to optimize capacity utilization.
• Creates and helps monitor systems that alert and escalate system performance and security incidents.

Support and Project Management Services

• Participates in on-call rotation of after-hours emergency support and maintenance of a 365x24x7 production environment.
• Manages and leads small project teams to implement new technology infrastructure projects.
• Participates on Project Management Office-led projects to enhance or implement new business applications.
• Provides level-two and three support through the help desk function for complex issues affecting business technology infrastructure.
• Will provide guidance to, and assist in the training of, less experienced IT staff, to include coaching and mentoring.

Supervisory Responsibilities:

None

Qualification Requirement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Education and/or Experience:

Bachelor’s degree in a related field or an equivalent combination of education and experience. A five to eight years’ related work experience and solid skills and experience on the following products: Microsoft Active Directory, VMware vSphere, Zerto, SQL server, MS Exchange, Windows server, Office 365, and Visio.

Core Competencies:

Customer Focus – Understands customer needs in order to provide an experience that exceeds expectations. Collaboration – Builds trusting partnerships to impact positive change, improve operations, and align with organizational strategies. Effective Communication – Ensures clear, appropriate messages are provided to others on a consistent basis. Accountability – Takes responsibility for actions and behaviors. Adaptability – Remains flexible to overcome obstacles and achieve results. Emotional Intelligence – Manages own emotions; understands and is empathetic to emotions of others.

Other Skills and Abilities:

Must have experience in customer focused businesses. Experience with LAN, data communications and connectivity. Must have experience managing client-server and SAN storage environments. Must have experience with mobile technology. Should have experience managing security infrastructure. Must be able to work independently or as part of a team. Ability to work with senior executives, maintain diplomacy, tact, and professionalism in actions and appearance. Fully competent in using current software programs and technologies. Demonstrated record as a self-starter, organized, dependable, flexible and professional. Must have good working knowledge of Windows clients and Servers, Microsoft Office applications, and basic software and hardware troubleshooting skills. Must be able to work periodic evenings and weekends.

Certificates, Licenses and Registrations:

Microsoft 365, Microsoft Azure, MSCE, MCSA, VCP or other network or security certifications preferred, but not required.

Language Skills:

Ability to read, analyze, and interpret vendor contracts, business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write business correspondence, procedure manuals and create reports. Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public.

Mathematical Skills:

Ability to work with mathematical concepts and perform cost analysis. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds individually and up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Mental Demands:

The mental characteristics necessary to competently perform this job include the need to be accurate, organized, analytical, persuasive, able to problem solve, resourceful, precise and creative.

American Eagle is an Equal Opportunity Employer Veterans/Disabled