Rides Supervisor

The main purpose of the Rides Shift Supervisor is to provide direction to Attraction team members while ensuring that outstanding guest service, safety and a demonstration of teamwork is provided to our internal and external guests at all times.

PRIMARY RESPONSIBILITIES

• Provide leadership to Ride Operators and Team Leads within Nickelodeon Universe.
• Train, develop and direct staff to consistently place safety and service at the forefront of job duties.
• Manage, develop and motivate team members for increased operational efficiency while ensuring that all employees are complying with company policies and procedures.
• Provide feedback to team members and resolve team member performance issues.
• Document performance
• Maintain performance files and records for department team members.
• Coach, train and mentor employees.
• Write Team Member performance reviews on an annual basis.
• Work with the scheduler of team members and team leads for maximum efficiency and cost effectiveness.
• Emphasize guest service by responding to guests in person, via email, phone or letter about questions, concerns or issues in a timely and professional manner.
• Assists guests in the purchasing of Nickelodeon Universe Tickets, and Merchandise
• Operate a computerized POS system in an efficient and timely manner.
• Monitor reports on ridership, attendance and expenses.
• Serve as on-duty person in charge of Park Attractions operation on a rotating basis.
• Maintain overall safety and cleanliness for work area.
• May provide direction/support in other work areas such as needed.
• Performs other duties as assigned.

DESIRED QUALIFICATIONS:

• High school diploma or equivalent
• 2-4 years college preferred
• Previous retail management experience preferred
• Guest service experience required
• Ability to multi-task in a fast paced, sometimes stressful environment
• Ability to make quick decisions and changes for the enhancement of floor aesthetics, guest service, safety and productivity.
• Strong verbal and written communication skills
• Previous training experience helpful
• Leadership skills
• Provide department supervision while monitoring task completion
• Computer skills preferred – Word, Excel, Outlook, etc.
• Experience in employee relations – corrective feedback, performance evaluations, performance management helpful

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.