General Manager

Duties: Responsible for the overall leadership and performance of the company's bath and shower product distribution business. This includes full operational oversight of warehousing, logistics, purchasing, inventory control, customer service, and vendor relations. Ensure that the company's supply chain-from overseas suppliers to end customers-operates efficiently, cost effectively, and in alignment with company objectives. Lead all aspects of distribution operations including inventory management, warehouse operations, order fulfillment, and logistics coordination. Establish and enforce operational policies, procedures, and performance standards to ensure efficiency, safety, and accuracy. Oversee the implementation and use of ERP and WMS systems to improve visibility and control across the supply chain. Manage facility layout, material handling processes, and staffing to optimize productivity and reduce costs. Oversee procurement and sourcing for bath and shower product lines, ensuring supplier quality, pricing competitiveness, and reliable lead times. Develop and maintain strong relationships with international vendors, primarily in Asia and Canada. Travel periodically to overseas manufacturing facilities to conduct site audits, negotiate terms, and verify compliance with quality and ethical standards. Manage inbound shipping logistics, customs clearance, and freight optimization to control costs and improve delivery times. Prepare and manage annual budgets and forecasts for distribution operations. Track KPIs related to order accuracy, fulfillment speed, inventory turns, and cost efficiency. Identify cost-saving opportunities and implement process improvements to enhance profitability. Collaborate with executive leadership on pricing strategies, market expansion, and customer fulfillment initiatives. Direct and develop department managers overseeing warehouse, logistics, customer service, and purchasing functions. Build a culture of accountability, safety, and continuous improvement. Mentor high potential employees and ensure strong succession planning across the operations team. Promote cross-functional communication to align operations with sales, marketing, and finance. Supervise four (4) direct reports: Senior Manager of Regional Fulfillment Center Operations, Customer Care Manager, Warehouse Manager, and Director of Supply Chain. Position requires: a bachelor's degree, or foreign equivalent, in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or closely related field, with 5 years of management/leadership experience in demand planning or end-to-end supply chain management (i) managing international vendor relationships and overseas sourcing (ii) improving warehouse efficiency, inventory accuracy, and fulfillment performance and (iii) managing departmental budgets, and (iv) using ERP and WMS platforms, Oracle ERP, BMC Remedy, project management, SQL, and Tableau Software. CPIM or CSCP certificate required. Position is based primarily in the company's distribution center and office environment in Warminster, PA. Requires up to 25-35% travel, including international travel to vendor facilities overseas for audits, negotiations, and relationship management.