System Support Analyst
- Columbia, MD, United States
$22 to $24 USD / hour · Full-time
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Job details
- Pay
- $22 to $24 USD / hour
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
The System Support Analyst I is responsible for supporting all offices on the implementation and use of
multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes
ticket trends and recommends solutions to prevent questions and issues.
Essential Duties and Responsibilities:
- Supports multiple stakeholders on a range of systems (Including but not limited to Vision,
- eRecruit, MaximCare mobile, Telephony systems, Maxim Web clock)
- Troubleshoots and resolves tickets submitted timely
- Works with other team members in order to escalate issues that couldn’t be resolved
- Reports on ticket trends weekly
- Reeducates system users as appropriate
- Informs key stakeholders of potential issues related to errors and trends
- Contributes to projects that will prevent questions, problems, and tickets
- Provides great customer service to our business partners
- Performs other duties as assigned/necessary
Minimum Requirements:
- Bachelor’s Degree or equivalent experience required
- Experience in the IT/Healthcare industry/staffing/recruiting or field support
- Ability to analyze system and process related issues and offer solutions
- Strong customer service and communication skills required
- Must be able to work effectively as part of a team while maintaining a strong attention to detail
- Basic computer proficiency required and proficiency in Windows XP Professional, Microsoft
- Office suite software programs, internet usage, and learning program design systems and software
- Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required
Job Category: Corporate
Job Function: Corporate | Continuous Improvement | Continuous Improvement
Job Type: Full Time
Setting: Corporate/Field Office
Position Type: Headquarters
Office Number: 0000
Pay Rate: $22 - $24 / Hour
Date Posted: 2026-11-02T18:05:14
More about this job
Skills
- Customer service
- Recruitment
- Communication skills
- Attention to detail
- Microsoft Windows XP Professional
- Microsoft Office
- Provide information
- Process improvement